FarfetchReviews 1,822

Ordered a USD 2k handbag (D&G, shipped from Germany to Australia) n received a shabby broken postage box. There is no extra care n minimum wrapping ( only a cloth covering the bag). The bag is scratched not sure during shipping or it is faulty originally. Hesitating to return it after reading all the terrible return experience. Never purchase from them again for sure. Really a shame for such a beautiful designer bag being handled so poorly.

I made my first purchase from Farfetch about two years ago when they did not have a phone number to reach them, nor did they have a customer service email. I browsed the reviews and the majority was negative. I still decided to go ahead and order from them because it was only at Farfetch where I could find an item I was looking for. I never regretted doing that and became a repeated customer ever since. Over the last two years they develop into a larger company with prompt customer service (now they have a phone number, online chat and email:-) and a wide selection of brand names hard to find anywhere else. What makes them unique is that they source their stock from various stores around the globe, so the selection is very diverse. Another good thing is that Farfetch sends DDP and you don't have to pay customs duties and fees upon delivery. They even have a promo for free shipping sometimes - that makes the purchase even sweeter!

I saw a dress in a "shop" in the UK. I bought it and requested that it be shipped asap. I offered to pay more for speed. The FF people said it usually takes 5 to 7 days to get an item through customs, etc. Well, they got the dress to me in two days. It was fabulous but unfortunately didn't fit. I followed the return instructions which were easy, DHL picked up the dress at my house and the return was processed in a couple of days. It was a fantastic experience. All the more so because at the same time I had been trying to get a return processed through the American company Arcadian. Gawd! What a contrast. It took two months and tons of emails. It was horrible. So Yay Farfetch! Booooooo Arcadian.

I've ordered jeans at the beginning of December and so they were delivered to someone else in UK. I've contacted them so many times and they kept telling me that I should wait. HA HA HA. I've contacted DHL Russia (I'm in Russia at the moment) and they told me that they've never received jeans and that most likely that's a scam. I'm waiting for the end of their investigation and reading what people have to say about their experiences and OMG they are so many of us who were scammed.
I've ordered from this awful website only because my fav net-a-porter.com didn't have my size and so I kinda had to try farfetch.com WORST DECISION SO FAR. farfecth.com, you are a bunch of scammers and you should literally close your website. Just ew, that's not how it should work. Oh and guess what? They aren't saying anything to my e-mails now HA HA.

Farfetch thought I was a fraud. I've never experienced the same problem with any other site before. After processing my payment, Farfetch sent me an email asking for photos of my ID and Credit Card because they believed I was a fraud.
This is BEYOND ridiculous. I told them I will not email my iDs because it may undermine my security. I immediately told them to cancel and I will use another luxury site to purchase shoes for my boyfriend. Thanks for ruining his birthday surprise Farfetch.

I successfully ordered in the past, but the past few days, their web site is not functioning properly. I click on a size of an in stock item, the site shows that I have chosen the size, and then when I "Add it to my bag" the item is not placed in my bag, which remains empty. I clicked on the "chat on line option" for help, but the answer back is that no representatives are on line right now, and I've got that answer regardless of time of day. Called the "new phone #" given on the site, no answer, then today after holding a long time a recording takes my name, #, etc for someone to call me back. Is Farfetched having financial trouble?

I ordered a Faliero Sarti scarf nearly a month ago from L' Eclaireur in Paris. It arrived very promptly but the colors were not what I expected so I returned it the very next day. It arrived back to the store on Nov 15th, nearly three weeks ago. No one will respond to tell my what is going on and when they plan to refund my money. It is so frustrating, I had to call my bank and file a claim. I find that the customer service reps are pleasant on the phone but they cannot get anything done and do not know what is going on with these transactions. They seem clueless. It was my first and most likely last shopping experience with farfetch. To date, still no one can tell me WHY they have not processed the return in Paris. If the returns take a month to process, don't you think they should let the customers know before you order. It's ridiculous.

This is the worst shopping experience i had ever had. I purchase for an item on Monday 2th DEcember, i was never infromed about my shipping details, and after i contact them they inform me that they had made a mistake in the price!
How often that happens? How often someone so rudely provide you with so important information. They dont even do what they promised - to wait two days in order to give my final answer. Truly remarkable customer service. Do make a purchase and maybe your charges would be wrong.

Just ordered a pair of super sunglasses from them and it was shipped out from the wok store boutique and the shipping is sooo fast! The sunglasses were carefully wrapped and there was no damage at all. I was skeptical to order from this website since there were some really bad reviews. I took the risk and ordered from this website since there were no other websites that had the sunglasses that I wanted. I have to say that I am pleasantly surprised with the service. I received constant updates on my order so I didn't have to worry about it. Definitely will order from this website again! :o) Btw. It is better to make a payment through paypal. I heard you don't have to provide a copy of your credit card and license if you purchase through paypal.