FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Hi. I orderes a moncler jacket worth a lot od money and the Zip line the sticthing has now come away. I sent photoa as asked to be told i would be kepted updated to what they are going to do. To yet not having no phone calls and no emails with any updates. I have emailed several times and not had no responce. I am extremely unhappy.
I purchased a messenger bag by Baldinini and I use it everyday now! Love everything about the product. Farfetch is an excellent company to buy from. Keep up the awesome work!
Ordered a bag at the beginning of December 2017 and when I came to open it on Christmas Day it turned out the handle had a fault. Due to this I contacted farfetched who said they would try to replace the bag. I sent the bag back at the end of December and a few weeks later they have gotten in touch with me to tell me that they can not replace the bag but will give me a full refund. I still haven't recived my refund and non of my calls are being answered! I have shopped with many online stores like farfetched and have never had this kind of problem with them!
Dear Jessica,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I have a massive weakness for designer bags. Farfetch has a better selection than Luisa viaroma, mytheresa or other sites I tend to look at. The packaging of their products is very very secure- it's taped ALL the way around (one site I had bought from only taped the front of the box). Their boxes are also made with sturdy cardboard, ensuring that your bags within will not get squashed. The few things that Farfetch doesn't do that other sites do is: not enough free shipping days and some of my bags come with a dust bag and some don't, which is really annoying because ALL leather bags should come with a dust bag.
Ive messaged your customer service like 5 times and no one still has answered my questions, sooo many problems. Most unprofessional company, other companys have replied to me within the time you guys still havent, thumbs down
Hello Kody,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that the service you received from Farfetch did not meet your expectations.
We have successfully located your order details and a member of our customer service team will contact you to resolve this issue as soon as possible. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Farfetch - never again!
I have last week (week 2 2018) placed two orders W7VS6U & RMK3BK (international orders). None of the items were available for purchase, however, the order amounts were deducted my credit card immediately and the last order still not credited my account one week later.
One thing is that items are not available for purchase - other websites seem to have this in order - but another thing is that Farfetch deduct the order amount from the customers credit card before event knowing if the item is available for purchase and before shipping - also contratry to the practice of other international websites and not in accordance with EU-regulations for that subject.
New customers be warned: Farfech deduct the order amount immediately for items not available for purchase, and you have to struggle with them for the reimbusement - and wait for it - afterwards.
Farfetch must really have a lot of frustrated customers and surely - Farfetch NEVER again
Hello Mette,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that, you were not satisfied with your recent shopping experience.
After further review, I saw that you were assisted by a member of our customer service team. However If you wish to contact us directly, concerning any unresolved issues, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Was my first purchase in Farfetch. Had a really good experience, update and delivery was fast and clear. Item delivered within a week, item in superb condition, true to size.
Will definitely, shop here again!
Had a good experience with the purchase. Item was delivered within a week.
No issue with the sizing. Import taxes included in the price already. Updates were prompt in every step.
On the website it mentions that the price is including the import duties. However I have been charged duties separately on delivery. I have already raised this query to DHL who will be getting in touch with the supplier to resolve the issue.
Hello Iqbal J,
Thank you very much for taking the time out, to provide us with your feedback. We are truly sorry to hear that, you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
It is a real pleasure doing business with Farfetch: fast delivery, great service, reliable and trustworthy. I would highly recommend
Im already received the product in good condition. Im so surprise for the fast delivery. I will continue shopping here.
Made an order on Saturday and it said that in 48h Id get another email with the shipping information, 5 days have passed and nothing. I tried emailing and calling, but got no answer. Im really disappointed since I was pumped to buy a bag next week, but since Im having problems with my shirts I wont buy it anymore... really hope to get my order, since I leave Europe in a week and then I wont be able to pick up my things... my order number is 3AAV4S. Dont recommend buying from this site if youre not ordering for the place you live in, you might just lose your order.
Hello Fernanda,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Return customer, shoes sent are not brown as stated but navy blue.
I could return but there are no more in my size, so I will keep what was sent.
Farfetch app easy to use, super fast shipping. Will buy again. Thank you.
It normally takes ages for goods to arrive and clear custom in Thailand. The price shown includes custom tax and it was really fast to arrive.
Looked for these boots for 4 months and had 4 cancelations on them to find them at FARFETCH and have them delivered in 3 days was a totally cool experience!
Muito bom recomendo vivamente. Correu tudo bem. Apenas um pequeno reparo, o transportador enviou me um e-mail a informar que faria a entrega entre as 14h e as 18h mas veio mais cedo por volta das 12h. Podia ter sido um problema...
Ordered Friday, received Monday. Boots perfect and beautifully wrapped! Delivered by DHL, excellent service. Very happy with my purchase.
Farfetch have beautiful items from great designers, I bought some shoes on sale that came in perfect condition but when I opened the shoe box, they look nicer than online.
They deliver very fast through DHL and I am very satisfied with their services.
Martha
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Dear Gemma S.
Thank you very much for taking the time out, to provide us with your feedback. We are truly sorry to hear that, you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​