FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Unfortunately the customer service is awful. For a week now im still waiting for someone to answer me regarding the problems that I had to receive my order. I sent my email 3 times from last Saturday and still nobodys spend few minutes to write me back. This is unacceptable for a well known online shopping site.
Order Monday evening arrived Wednesday afternoon from abroad.
Unfortunately didn't fit but doing a return is just as easy
I ordered a skirt that was only available in Romania and it got here in 4 days. One of those days was New Years Day. Quite remarkable, really, and the quality of the skirt is fantastic. Pricey, but worth it, especially if youre in a bind.
This is my second time purchase from Farfetch without any complain and feeling satisfied with they service and fast delivery. Love the compliment card post together with the bracelet i order. Last time using my own country credit card encounter some transaction issue, now using paypal will be hassle free. Suggest use paypal to do transaction if you are not from EU or US.
Dear TL C.
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Made my new year. Its a amazing pair, easy check out and super fast delivery. I am going to recommend it to all my friends.
I used this site a few times in 2015, but when I finally decided it check it out again, they said my account didn't exist. Went back and forth with customer service for weeks and they told me they changed my email address to someone else's email. No email asking to confirm the change or anything... I had $300 credit on the account and now stolen. Don't bother with this site, there are better businesses that will actually care about customers' account security.
Dear Yan
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Super fast from order to delivery, super high quality packaging and products - also returns are a breeze. Highly recommended
Didnt expect to receive my purchase this soon! Very well packed and everything is in amazing condition.
Super convenient, will definitely come back for next time.
I returned an item from FarFetch over one month ago. After multiple emails and phone calls I still have not received a refund. All they say is that "we have not been able to get the partner boutique to issue the refund". Their site description claims easy returns and refunds. I was not aware that FarFetch was not actually able to issue the refund directly. This is very upsetting as it was an expensive item. Beware of purchasing from them.
Dear Clair
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I posted that Farfetch had not been at all customer focused when an item I ordered went missing. After I posted on Sitejabber they credited me (not particularly graciously), and gave me a discount off my next purchase. The discount was less than I received from another etailer for an unrelated delivery problem. Well intentioned and gratefully received, but still, not a luxury service as claimed. My conclusion: Great when things go right, bad when they don't.
Ordered online for delivery to a pick up point. All the usual tracking mails telling me it's ready for collection, but 4 visits and calls to the store show it's not there, and never has been. Farfetch refuse to credit me, saying they need to treat it as missing. This means they have my money and I have nothing for it. Arrogant. Just a bunch of middle-men protecting themselves and not focusing on a good - but now lost - customer.
Always super efficient, professional and so easy to use. The selection of item is outstanding and always makes me really consider what items will be best for me, and not feel compelled to grap from a limited choice.
Shopping from farfetch itself was fun and easy. I ordered a velvet bag and it came in the brand's box with no dust bag. I found that strange considering its a velvet bag and would need a dust bag to keep it clean, so that was slightly disappointing. Everything else was perfect.
Wow I am impressed with the quality of the service. I had a delivery from Australia in between Christmas and New Years Eve when we had a lot of snow in England and most of the motorways were blocked for hours. You guys managed in 3 days to get the parcel from Australia to Hong Kong and then to me through snow during a period when not all business are open. Thank you and well done! I really appreciate your professionalism.
The website is easy to use in terms of functionality. The only downside I see is the speed it loads the items, menus etc. I used it from my tablet, don't know how quick that would be on a laptop or desktop.
Its easy to view your shopping cart, there is a move to wish list button which moves items from your shopping cart to the wish list in case you want to buy an item later on a different occasion. Really easy to create an account. Also liked the fact you can pay with PayPal and you don't have to put in your address and card details.
Overall really happy with the experience and especially with delivery. Thank you!
Time of delivery, the backing, email notifications, everything is perfect
Ill order again and again from farfetch it was really a a great experience
Good shopping experience, various kind of products provided with great after sales service that reply my enquiries promptly and time to time follow up
Bought an exquisite looking Michael Kors Jet Set Travel Tote (Amazing Red Color) for my beloved and it was packaged perfectly and delivered right under 2 business days. Really happy with the overall service. Thank you so much!
Farfetch is always a point of reference to me, a lovely place to start searches and find future fashion companions.
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Hello Marilena,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​