Farfetch
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
We monitor reviews for authenticity
This I did not expect from your site...
Ive ordered from you a couple of times and never there was a problem... I needed the shoes for a specific event and now its irrelevant
We ordered an Off White shirt for my son from Farfetch, the order was confirmed, payment taken and delivery promised in about 10 days. After a week or so Farfetch sent us an proforma email saying that the shirt was not available after all.
This is not a case of an order being processed slowly - Farfetch failed to honour its contract.
I note that that shirt my son ordered is not actually unavailable (as Farfetch claimed), but I see it is widely available at a higher price of £370. What has happened was that Farfetch accepted full payment for the item (at that point a contract to supply was made), then realised it could sell it for an additional £120 and so just walked away from the deal.
The above is sharp practice - Farfetch is not a trustworthy company.
Addendum: Farfetch did contact us (as its response below suggested) and offered us some store credit as compensation. We still think the company's policy of taking full payment without an intention to supply goods is flawed, and so we have refused the store credit compensation - I suspect this will be the last time we hear from Farfetch.
Dear Alan,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We have successfully located your order details and have contacted you to resolve this issue as soon as possible. If you have any questions or concerns, please do not hesitate to get in touch by replying to our message.
Warm Regards,
Farfetch
Horrible customer service... said they were working to find a return package but would not give me information on who they contacted at the return drop off location. Will never buy from them again.
Dear Richard,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you experienced issues with arranging a return.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
You wrote a review for Farfetch 3 minutes ago
1.0 star rating 9/2/2018
If I could post zero stars I would. My husband ordered a bag on 15 December, we have no bag and we still don't have a refund! Farfetch say they have to 'investigate the matter with DHL'. Our contract was with Farfetch not DHL and you can see from the tracking number on to DHL's website that our parcel has never been delivered. We should have been refunded immediately, this is illegal and disgraceful
Dear Ruth,
Thank you very much for taking the time to provide us with your feedback. We are very disappointed to hear about the delayed processing of your refund for your lost order.
We see that this case was resolved by our Customer Service team but if you need more assistance with any remaining issues you may contact us directly at [email protected]. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Very fast shipping, excellent and authentic merchandise. Great bargain, will add you to my favorite place to shop on the web.
Amazing delivery service, good packaging and have never disappointed me ever since my first purchase. You have one happy customer!
I ordered John Varvatos, not John Varvatos USA!
These are 2 different brands. USA line is the cheaper version, and there is no way I am paying $150 for the non designer brand. Please resolve ASAP
Dear Jan,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
DHL lost my parcel and after a month since purchase date, I still have not received my item or refund!
Dear B P,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Farfetch extremely easy to order and return, wish shipping was free but customer service very helpful and order arrived on time.
The order proces went smoothly. Bit of technical problem with shipping costs, they were added twice but once I called they were anle to solve the issue
Great shopping site for men. With hundred of designers we don't have in the US. Shipments for Europe take only a few days, returns are easy.
Arrived on time and wrapped nicely and tracking available through UPS. Postage did take 7 days but paid reasonable postage costs of £5 so expected. I will use again
Please know that Farfetch is only fetching your purchases (and making a markup on them of course) from boutiques all over the world. What a great idea and what a boon for us shoppers to be able to travel the boutiques of the world from our desk! What I didn't realize about this business model is that they don't stand by merchandise that is defective, but rather wait for the boutique (from which Farfetch purchased it) to handle the complaint. I bought a Stella McCartney dress that was clearly defective and while Farfetch agreed that it was, they made me wait over two months for a response from the boutique in Portugal, which never came. After much nudging on my part, Farfetch finally agreed to issue me a Farfetch credit and have me return the dress, but refused to credit my original credit card. Not okay!
Dear Lacey M.
Thank you very much for taking the time out, to provide us with your feedback. We are truly sorry to hear that, you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Very happy with product. Came quick as i expected. I will l tell my friends to shop with far fetched
Very easy to place order and the item was delivered promptly, the tracking number is a great way to keep an eye on your purchase.
The delivery time a bit long, but the item are amazing and really worth it.
I am just recommending everybody. I love this website
Love the DHL express delivery service but dont like when it said the price of the item and it not in stock for the sale price
I placed an order of two bags for my sister's upcoming birthday mid January 2018 and was confirmed that my order should be arriving in 3-5 business day. I received an email the very next day saying that my order has been cancelled and that refunds had been processed. I was confused and so I wrote to their customer service requesting for verification and status update. Their staff wrote me back (straight from a template, without correcting/filling in the right info) and said they couldn't confirm some of my payment details so they had to cancel the order subsequently.
Well, I've enjoyed online shopping since a long time ago, but I have to say that THIS is my worse experience so far - Farfetch did not even attempt to work with me or ask me for whatever it is they need to verify or confirm the payment details and simply just let my order slipped, not to mention the unprofessional and irresponsible response they sent.
Losing or upsetting a customer or two may not be that big of a deal to them, but I sincerely hope that their management understands and is aware of the negative customer experience they are providing and the reputation they have due to lack of respect.
Dear Jo J.
Thank you very much for taking the time out, to provide us with your feedback. We are truly sorry to hear that, you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
The item is 100% like the description. Very fast delivery and good packaging.
I like it very much. Will be back for more shopping. Thanks!
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gilad,
Thank you very much for taking the time out to provide us with your feedback. We are very disappointed to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch