Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Never had any issues with Farfetch at all. By far my favourite high end fashion shop. Fast shipping, comes perfectly packaged and never an issue with the item.
Use them!
Once again the merchant sent the wrong size. I assume that the merchant simply took the liberty of sending me what he had in stock!
It was super fast and the packing was awesome! Well done! I am very happy with the service however the shoe is too big..
After reading so many mixed reviews I was reluctant to continue with my purchase but the 14 day free return policy put my mind at ease. Decided to order a Many Atelier bag from Stefania Mode boutique which I wasn't sure at all what to expect in terms of quality, condition, wrapping PR anything else. The item arrived in flawless conditions perfectly wrapped, all with inclusions dust bag care card detailed receipts and all. Communication from FarFetch throughout the process and delivery took less than a week to Dubai. Only thing missing is a discount code to use on my next purchase cuz I'll definitely be repeating!
I bought the moncler acorus jacket for £560 from farfetch website, i then got a email saying thanks for your purchase from dellagilo i then googled the company and found they sell it for £506 with delivery. I feel this is a big scam.
Dear Asim,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We see that our Customer Service supervisory team is currently assisting you with this matter. If you need any further assistance, please contact us by sending an email to [email protected] - we are always happy to assist you.
Warm Regards,
Farfetch
Everything is exactly how I seen it online and I literally received within 5 days, if not less... loving it and will buy again
Absolutely love my Diesel leather jacket... Exactly as described, beautiful piece to add to my collection. Thank you for the variety of clothing available & will be back to shop again soon!
I ordered a messenger bag all the way from Japan and I got it within 2 days of ordering it (keep in mind Im from the US)! The package was in pristine condition and had no shipping complications! Overall this was a 10/10 shopping/shipping experience thanks to Farfetch! I will definitely be ordering through them again!
You know at first i loved about this website, i had bought few expensive givenchy shirts even gucci jacket for awhile. But it came to me one time when i ordered a alexander mcqueen shirt with all sizes available when it just came out, i received the wrong one at the time they sent me the short sleeve shirt but in the website came with the long one, i immmediately returned and hopefully i can get the another shirt on time. Too bad all farfetch did nothing boo hoo sorry for my time the alexander ran out all sizes, all i can do now is waiting and they will let me know if it will be back in stock [we already knew that thing will never happend] there is nothing for us to do, even an complaint to that store who sent me the wrong product and messing with my time? Jesus unbelievable :(
Dear Minh,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Express shipping was fast! Received packaged really well, item was perfect condition with tags, item was packaged with care, will shop again from Julian fashion and farfetch again
Great selection, great prices and fast delivery. 10 out of 10! I will definitely shop again and recommend to my friends.
You had exactly what I wanted and I received it promptly. I love what I ordered and couldn't find the brand in my size anywhere else. I have absolutely no complaints.
I had negative points in this experience! And i didnt like shopping with you guys :( and Why you dont offer an exchange option!
Dear Razan,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
We would love to get more information and assist with any unresolved issues. As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I purchased merchandises from Farfetch for a few times. They sent me the wrong order for the first time, but the shipping was way too expensive to return it. And they canceled another two orders, saying that it was the problem with my credit card, but when I called my credit card company, they said it was Farfetch who canceled the orders. Guess they oversold.
Dear WT L,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experiences.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. Farfetch offers free returns for all orders, so we are more than happy to assist in getting you a full refund. If you wish to contact us directly, you may send an email to [email protected].
Once again, we sincerely apologize for any inconvenience caused by your shopping experiences. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Clear and intuitive website. Easy to order and to process the payment. Good follow up and reaction from the seller.
I love KTZ and Rick Owens and this is always my fav destination for new and some amazing sale pieces. Deliveries 99% on point and the products always as described
Love it
I have shopped on farfetch a few times and on the last two occasions I have paid for express delivery and the items have arrived late. With shipping at a cost of £10 for standard or £15 express, I would expect a better service.
Otherwise can't fault the site!
Dear Sharleen,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that your orders were not delivered in the expected time frame.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Essy flow, clear along the whole way, constant updates regarding the order, on time delivery. And last, but not least, great product, 100% fitting the description & expectations.
Very good quality and superbe merchandise. Easy and fast shipping! One of my favourite shop online.
Thank you
You advertise 4 day shipping, yet I received my parcel a full 14 days after first purchasing. This was because your boutique partner wanted to verify the amount of shoes I ordered and it took you 5 days to confirm with me. When I did confirm my order nobody informed the boutique to process the order, so it was delayed even further. It was only when I phoned customer service that someone looked into it. Even then, the customer service agent laughed at me on the phone when I was upset about level of service. In the end I went directly to the store who were most helpful. You clearly dont have the appropriate systems in place. I ordered these shoes on behalf of 4 of my bridesmaids for my wedding this week. You have now lost 5 customers. I would never recommend FarFetch to anyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steven,
Thank you very much for taking the time out to provide us with your feedback. We are truly sorry to hear that your order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch