FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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I got my order very soon!
Although the color a little different that I thought! But still good purchases!
Bought shoes on sale but they "accidentally" sent me a wrong color. Called the company to exchange it. However, they claimed to be out of stock when I clearly see it online with full price. They can't send me the product anymore because it is not on sale anymore. Awesome!
Shopping with Farfetch an enjoyable experience and I've been getting great value purchases too! The APP can be improved especially the search function.
So I found a very rare backpack there that couldnt find anywhere else. I was also lucky to find during the discount season, and was able to get it relatively cheap. Relatively. Prices are high but you should expect that when you want some original designer garments.
Quick delivery service from DHL. I received my Furla handbag in good packing. Place my order on 19/6, received it on 22/6 in Hong Kong. As I wrote on title, its a nice on-line shopping experience. Definitely I'll visit Farfetch again.
After three years and thousands of dollars, Im done with this dying company. Over the last three months Ive spoken to six different incompetent customer service agents, none of whom took one ounce of pride in their jobs. Misinformation, outright lies and total disorganization. The story is long because Ive run into multiple problems with Farfetch in recent monthsa security failure that held my account hostage for two weeks, failure to send me a return label, failure to honor a promo code sent to me as an apology, app errors and morebut I wont go into detail. All you need to know is this: This is not a safe digital space to use your credit card info and you cannot rely on the useless customer service team to support Farfetchs complex business model. This was once my favorite destination for online retail. It has deteriorated badly. Shop at your own risk.
Dear Teighlor,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your recent Farfetch experiences did not meet our luxury standards. If you need assistance with any unresolved issues, please feel free to send an email to [email protected] at any time.
Once again, we would like to apologize for any inconvenience caused by your shopping experiences. If you have any questions or additional feedback to share, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Its a very reliable online shop. Very efficient and items in good condition. Online shop and apps are user friendly and with lots of choices. Very stable delivery with notification for tracking. Highly recommend for Farfetch.
Before I get refund, I contact the credit card company directly to dispute. From this experience I do realize that Farfetch is the company I cannot wait for them to act. I have been waiting for at least 10 days, consistently checking the order status and calling customer service, in the end they ask me to cancel the order and send me an email saying that product is out of stock. But the product is still available online with its original price. I really don't want to know and don't want to dig into why this was happening. The only thing I could do is to get away from this website. End of the story.
I recently placed two orders in Farfetch, one pair of shoes they give the wrong color. The other bag they haven't shipped for a week, then I called the customer service, they said they were pushing the boutique on a daily basis. Finally I cancelled the order, they sent me an email saying it's out of stock, but I could still see the product online with original price. I bought this one on sale, I believe they just want to sell it to people who're willing to buy that at original price. Who does business like this? What a shame...
My dress came from L. A.(USA)to Portugal(Porto) in two days and everything went perfect. Farfetch, has by far the bigest choice of items when compared to similar websites.
Speedy delivery. User interface is easy to use. The return service is perfect, simple few click to make appointment for courier receive the goods, simple and quick refund process.
Great product, nice packaging and communication, and considerably fast delivery!
Thank you so much for great service!
Credit card is charged long before item is even shipped and they will lie to you and claim the item has shipped when it hasn't. Very very slow to receive the goods. Another aggravating practice is to mark up items that the boutique they got it from had on sale. They won't price match either.
Dear Robert,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
To address any remaining issues, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I was Skeptical because it seemed to good to be true however, I got my package from Poland in 4 days! I had A question regarding my order, so i called The number on the site. Got someone almost right away and they were very helpful. Would 10/10 reccomned!
I ordered a pair of Tory Burch sandals from Farfetch (they were $40 cheaper than anywhere else). After I ordered I noticed my sandals would be coming from Lithuania and I thought "oh Sh*!". However, my sandals arrived in FOUR days (that time period included a weekend). I was pleasantly, pleasantly surprised. I'm very happy with Farfetch and will order from them again!
Ive ordered Kenzo backpack there. The one that you cannot buy in regular stores nowadays. It looks real im sure it is real as well. It was relatively cheap as well, however became 20% cheaper the day after I bought due do discount season of which i wasn't aware) Anyways im happy
The shoe came with a red spot on the shoelace a black spot on the front of the shoe and the letter A came of on the back. And this is supposed to be a new shoe with quality. This was very disappointing! And I am still waiting on my refund!
Dear Asmae,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your purchase did not arrive in perfect condition.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
I have ordered using Farfetch a couple of times now and each time I am completely satisfied with their service. If I have any problems, the customer service advisor helped me thoroughly.
I ordered a t shirt size L, this is what I normally wear. The item arrived with L written on it, but it was huge. Must be 2XL or 3XL.
Dear Nick,
Thank you so much for taking the time to provide us with your feedback. We are disappointed to hear that your purchase did not fit as expected. If you need assistance with any unresolved issues, please feel free to send an email to [email protected] at any time.
We sincerely apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
This is true express experience. I ordered my item on a Wednesday from Italy and I was wearing it on Friday night. So fast!
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Dear Hyun,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your recent order did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​