Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Update: I had to contact them after they posted publicly to make it seem like they were going to do the right thing. Unfortunately, they didn't. I should have been given a discount for the damaged sandals (suede strap was badly scuffed) that I received or a credit to my account. They just said their vendor did not check the merchandise before shipping it out. Seriously? So the customer is the one left with the bad deal. Won't be shopping with Farfetch again. I get that these things happen but to not make it right and be accountable is unacceptable.
Firstly, it was a signature required package that was left w/o a signature. Luckily one of my neighbors took it and gave it to me today. I thought it was lost initially. Most importantly, one of the stairs is scuffed and damaged. If it was a damaged item - it should have been noted in the description. Im not happy.
I have been shopping at FarFetch for quite some time and I have yet to be disappointed! The items I have purchased have been both beautiful and of great quality! Needlessly to say I'am extremely happy!
I like to be careful with the model s size - i mean the size you sais is wearing to be that size
I luke to be careful with packaging boxes to be in respect eith the item you in
Ex- Mytheresa has wonderful services regarding rhe way they send any items
You use to put sensitive items in a bad way
Otherwise the time of delivering is fine
Many times i have this problems with the orders and the items are bad treatead.
All the best!
I love my sneakers and great fast shipping. Great choice of products. A little in the expensive side but very worth while. Super fast international shipping. I will and have been a return customer.
I was given shoes that were damaged and the suede was damaged and dirty. I hope the boutique that gave me these shoes is removed from the farfetch team as the condition the shoes were given to me are in no way acceptable as brand new.
Dear George,
Thank you for taking the time to provide us with your feedback. We are so sorry to hear that your order did not arrive in perfect condition and we will be sending you a private message to address any remaining issues. If you wish to contact us directly, you may send an email to [email protected]. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Overcharged me for wrong shirt. It took me a long time to receive my merchandise, then when I finally receive it its the wrong size, and wrong color. When i called customer service she told me that the invoice reflects something else and that I should disregard it.
I love the packaging, so nice to get something wrapped nicely, i appreciate the fast review, and fast shipping, last but not least perfect item. I received what i experted.
Best online shopping website and amazing service. This is my second purchase from farfetch and it was easy process and hassle free shipping. Would be great if we get discount code for loyal customers. Lol
Amazing collection, and amazing service. Couldnt ask for more. Will definitely order again. Thank you.
Purchased several times from Farfetch, last three times money has been deducted from my account twice - which with luxury means a significant amount is taken from your bank account for around a week (left my bank account over drawn). Farfetch was contacted and admitted that is a frequent experience when using PayPal and didnt take any responsibility for this issue. As someone who uses PayPal for the security, I now avoid Farfetch until they have some form of resolution.
Dear Lachlan,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that you have experienced payment issues with your recent purchases.
We have successfully located your account details and will contact you to resolve this issue as soon as possible. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
First time Ive shopped with Farfetch. Absolutely love my Miu Miu bag! But whats even more amazing is the fact I placed my order on a Monday and received my handbag byThursday!... all the way from Italy! Definately will shop with Farfetch again!
This is a very good shopping experience that the delivery is very fast. From placing the order to receive my bag, it just takes three days.
The fact that I could buy these AM1 Watermelon's via Farfetch for retail price, was a dream come true! Next to the fast shipping and the outstanding communication with the support desk (superfast reaction).
My order was received and I was informed every step of the way as to what stage my order was at. Ordered Friday and received by Wednesday of the next week! Fast!
I bought a bag and it came with many scratches. They said they would contact the retailer and 2 weeks passed and still no words and the price of the price went down. So I called and said I wanted to just return the bag and get a new one thats lowered price and hoping itll come scratch free. The new bag came with some minor scratches that I can deal with. But the returned back which has been delivered for close to a week now still shows up as return requested on their site. I emailed them several times with no response. Needless to say I have her received my refund. I have to say their prices are good but really need to improve their customer service!
Dear Tina,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your refund for your returned order was not processed in a timely manner.
If you need assistance with any unresolved issues please send an email to [email protected] at any time and reference this review.
Once again, we would like to apologize for any inconvenience caused by your recent shopping experiences. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Love everything about it, I just love to be notifie about certain brands when it arrived. Like a notification via email. Coz sometimes it finishes fast. I would like more sneakers, limited ones. Exclusively, pre ordering before all the people. Discount for sure. Its nice to be VIP in your account.
All the best
Fahad
Service from Farfetch and its partner boutiques is excellent. Best in the world. Never had an issue with any of my orders. Other websites should learn from Farfetch as how to provide the best products and how to treat customers in such a good way. Farfetch is the best. Everyone should buy from Farfetch
Already charged from my card, and my package is arrived, eventually I didn't receive, it's been cancelled, without any reasonable response. Very bad experience!
Dear Shingo,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that you are not entirely satisfied with your shopping experience. If you need help with any unresolved issues, please feel free to send an email to [email protected] at any time. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
First experience with Farfetch: They cancelled my order after 48hours and after the email confirmation that soon my item will be packaged and shipped. Apparently the shoes I purchased were out of stock and their partner didn't update the website. However, they withdraw my money from my bank account within few seconds and cancelled the order after 48 hours. They processed the full refund that should be back in my account in 10 business days + 10£ for my next order (LOL). When I ordered the shoes, they withdraw the money immediately, but when they do the refund, it takes longer... 0 customer experience. I will never shop again at Farfetch. Net-a-porter and Mytheresa are better and more customer orientated!
Dear Raluca,
Thank you very much for taking the time to provide us with your feedback. We are so sorry to hear that your purchase was not available as expected. We see that our Customer Service team has addressed your concerns but if you would like to share additional feedback, please contact directly by sending an email to [email protected]. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bindu,
We are so sorry for any confusion but we are more than happy to provide compensation for any unsatisfactory experience. A member of our team will be contacting you via email to assist you further.
Warm Regards,
Farfetch​​