FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Beautiful skirt! Fits perfectly, true to size. Was sold out everywhere but got it on Farfetch! Great service, speedy delivery. Im very happy with the purchase.
I have ordered from you guys a million times & you have never disappointed me ever fast shipping accurate description every time & I always get what I want Ill probably b purchasing again in another couple days thank u very much farfetch your a life saver
Thank you Farfetch website for give me one enjoyable shopping everything was perfect from the ordering to the receiving my purchase! I highly recommend this website!
Perfect packaging and delivery, simple returns...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,...
My husband bought 2 Golden Goose sneakers over Christmas, one for me one for my sister in law. Within a month that I could wear them a couple of times (a bit cold for sneakers in January!) I noticed the tongue of the shoe acting weird and rolling under my foot, very uncomfortable and not expected for a $400+ sneaker in only a couple of wears.
I contacted customer service right away and they were really nice and friendly, solved it within a few weeks by refunding 50%. They wouldn't take them back but at least it's annoying deficiency wouldn't hurt as much for half the price (still pretty pricey!). My sister in law told me she was having the same issue so I told them about it, sent fotos of her pair as well and would've gladly sent the shoes back.
I questioned the authenticity but apparently it came from different sources so I trusted that yet was still upset with the defect and the money spent. In the second case, they offered no option or refund. After getting very upset about it, they offered a 10% which seemed like a joke when they had just acknowledged the issue and different compensation for the other pair (for which I still paid a high price even with the discount!). They told me it was too late - within a month and a half for her shoes! Such a supposedly high quality sneaker shouldn't fall apart within a month and a half plus I wasn't warned they could turn out so bad so we didn't try them right away with snow on the streets!
I was very disappointed with how Farfetch handled the situation. All good if things go well but if they don't, good luck, you're on your own.
Dear Carolina,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that the quality of your purchase and the service you received did not meet your expectations.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Ive ordered off of this website multiple times, in one situation I had a problem with my order ( on my end, I ordered the wrong size) theyre so accommodating and reply straight away. They give frequent emails, keeping you updated on the status of your order. The staff are friendly, and professional. No complaints here! Theyve made me a loyal customer. Id 110% recommend their website.
This is my 2nd purchase of the same item. For the first purchase, wrong size was sent to me. I have to request for refund.
For this purchase, the wrong size was sent to me again. The shoe box indicated the correct size. However, the shoes inside is of another size.
I wonder if the staff at far fetch ever does the things right. This is my first time buying from far fetch and yet it disappointing again and again.
I demand full refund of item, including shipping and also the voucher (from the first purchase) I used to offset.
Dear Cherriene,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your orders did not arrive as expected.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Received my items right on time and the packaging was so professionally done. 5 star service and would most definitely be purchasing from the website again!
Been shopping with Farfetch for many years now. Excellent service, trustworthy & competitive pricing.
Not what I expected as a regular customer.
Weather I get a decent compensation and my money back or forget about me coming back to the website.
Shame that I was trying to conduct more shopping here
Dear Mazen,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Im so happy about buying self-portrait here! Size quality- super great.The shiping was so fast, i cant believe. Thought send package to swiss shoul take more time than 2 days. In so exited and thankfull.
Greta
Late delivery, even more annoying with the return, DHL pick up was ok but for the refund, you gotta chase and chase. I usually shop at netaporter and they really made things so easy and efficient, i thought the competitors would at least learn to do the same but farfetch wasted so much time and its stressful to keep emailing to chase for delivery and refund. Annoying af
Dear Olivia,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that you were not satisfied with the shipment and return of your order.
If you have any unresolved issues or additional comments to share, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected]. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
One of the shoes were dirty on the sides and the sole. It did not have paper in it and the other one did. It was obviously tried on and they didnt bother to clean it. It had several brown dirty spots. 3 in total I received them In a timely manner. Also farfetch never let me use my 10 percent off
Code for first purchase. I emailed and called but they could not solve the issue. I have spent a thousand dollars in the last month and they would not compensate my 10 percent. Pretty lame. I feel like they dont really care about me as a customer. I wont recommend them.
Dear Jorge,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not satisfied with your recent shopping experience.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you would rather contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​
Shipped From UK to the Netherlands in 3 days! Excellent! I'm a happy person
Can wear my balmain knitwear this weekend yAaaaaaaaHooooooooo!
Everyday stylish bag, goes on every outfit. I like I can wear it like a backpack and on my shoulder like a regular bag.
Found the shoes and shirt I was looking for cheaper than anywhere else and even if they shipped from Italy, they got here pretty fast.
I purchased a pair of Stuart Weitzman's shoes, at a very good discount price! Love the shoes i have received, perfect!
Theyve scammed me out of £440! They sent me an empty box! They will try and blame the courier and ignore all my messages! Disgraceful company! Prob 2 man in a back garden!
Hello Rhe,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience. We see that you are currently in communication with a member of the Customer Service supervisory team. We will review this case with the appropriate departments to ensure that the proper care and attention is given to your inquiry.
Warm Regards,
Farfetch
Im so happy that Id bought my Proenza bag on Farfetch.com. Thank you so much! It has been a pleasure.
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Dear Lisa,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that your order was not shipped in the expected time frame.
As your feedback did not provide order details, we will be sending you a private message that you may reply to at your earliest convenience. If you wish to contact us directly, you may send an email to [email protected].
Once again, we would like to apologize for any inconvenience caused by your shopping experience. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch​​