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Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Shoes were not the same size, one was a uk 9.5, one was a uk 10. My feet are the same size. This is very annoying, I don't really have time to deal with all the shipping back and forth.
I bought a Bottega wallet at $920, suddenly after I received my order, the price changed to $749. Why? I love Farfetch so much and I've introduced it to a lot of friends and family, most of them now are addicted to Farfetch, this type of changing is unfair and not good for your reputation.
I've order a pair of shoes on Farfetch and I received the wrong pair. Even so, there's no customer service representative to speak to. I'm not sure what's going on. I only received an email asking me to return the pair that I have, and then what's gonna happen? I don't even know will I receive the pair I order, so ridiculous.
Delivery is fast comparing with other online websites. Package box is cute and can be reused. I would purchase again.
I received my order earlier than I expected in perfect item and beautiful presentation of the packaging. I will not hesitate to shop again to Farfetch because I can rely and trust your shop. Thank you.
I ordered a Supreme Hoodie from Farfetch. I paid 300 dollars! The box came within a week and it was nothing but paper inside. I was told I will not get a refund or the hoodie I ordered because the box had been opened! How else was I going to know that it was filled with computer paper if I didnt open it? Complete SCAM! DO NOT USE THIS COMPANY!
People, please save your money and DO NOT buy from this shop!
Total scam!
I added product to my shopping bag, price was ~266EUR, webshop offered extra 30% off and cost came to ~195EUR (nice, right?!).
I was able to fill in all the information, my contact data, etc.
I chose IDEAL as payment, and the second i pressed GO AHEAD, it gave me an error that something went wrong and i have to restart...
I did and price INCREASED with +100EUR... this is ridiculous, i understand completely that offers change and shop is allowed to change prices both in plus or minus direction, but not when your client in the process of buying something...
If i am pressing to check out, you cannot do it in the middle of my purchase!
This is just outrageous, same as if i would stand in the line of the shop and at the cash box, they tell that shop changed mind and now i have to pay more...
I was doing the whole procedure for literally 3 minutes...
NEVER AGAIN THIS SHOP, what a scam...
Better than expected and love the authenticity and quality and fast shipping. Great price! No complaints
Excellent product and the fastest delivery ever. In two days i received my shoes at the best prive. Thank you Farfetch!
Have been looking for low necked boots with narrow opening in a classic low heel brown leather boot for over a year. LOVE these boots! Great silhouette and color.
I wish I could give 0 star. I bought a Prada scarf as my sister's wedding present. But Farfetch sent me an empty box. I contacted their customer service, and the whole investigation took more than a month, and ended up with doing nothing to my lost. I was a big fan of Farfetch, but now I am so disappointed with it. There are many other choices of European e-commerce, and I will never buy at Farfetch again in my life.
Hi company Farfetch! I made Myst order. Wrote off money from my bank encounter. In four days I obtain information. To make other order. Discount for these goods removed. This situation developed two times this month. Kind regards. Nataly.
I really liked shopping at Farfetch. The variety of brands and range of products was beyond my expectation.
Terrific product, great service, and great retailers - that says it in a nutshell. And I am a voracious online shopper who recognizes excellence.
Very pleasantly surprised, true to their word. Even though my item came from Germany, it arrived here in the U.S.A. In only three days!
My order number is WHGVPA. I have received a wrong item with the same brand. This is my second time of such experience.
I checked the status of my order, and it showed on their site as delivered. There was no tracking number provided. I wrote to farfetch to report that I had not received my purchase. They promptly responded, saying the would open an investigation. A few days later I received an email saying they had spoken with the courier, and that my item was delivered, well received, and that I had confirmed. This is not true. I have not spoken with a courier, and I have not received my purchase. I wrote them back, explaining this. A few days later, I received an email from Farfetch, saying the investigation was completed and a refund could not be made, and the case was closed. I have now disputed the charge with my credit card company.
I ordered a pair of shoes in size 8.5 as I checked their size guideline AND called them to confirm that US 8.5 was 42 in EU size. However turn out that this is NOT the correct size guideline they have. I was told that I could cancel the order (apparently they can not change the order even though I called 1 minute after I placed the order). So I said give me 5 minutes and I will confirm whether or not the size is fine - the size was not fine and I asked them to cancel... Was told that they could not cancel the order now... (5!? Minutes after they told me they could cancel). So I had to order the correct size, now the country automatically got changed to Portugal and not Denmark. So at this moment they will letterally send me a pair of shoes that I have to return, wait for my refund and they can also not change the country for the correct pair of shoes, so that will be shipped to the incorect country and then my faith is just in the mail mans hands that he will make sure to return those to them.
:( :( So I am charged doubled for shoes that I will not receive nor can return.
Farfetch sent wrong size. When contacted, I was told to return and re-buy. The same item has now been doubled in price. Complete waste of time and effort. No wonder my friends were telling me to avoid this company. I will never buy from Farfetch again.
Answer: In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Answer: Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Answer: Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Answer: Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Answer: It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.
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