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FarfetchReviews 1,822

2.2
farfetch.com

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Farfetch Reviews Summary

Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.

service
389
value
374
shipping
382
returns
305
quality
353

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Florida
1 review
0 helpful votes
Follow Patrick M.
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One shoe Wrong size
December 4, 2019

Shoes were not the same size, one was a uk 9.5, one was a uk 10. My feet are the same size. This is very annoying, I don't really have time to deal with all the shipping back and forth.

Date of experience: December 3, 2019
Nigeria
1 review
0 helpful votes
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I bought a Bottega wallet at $920, suddenly after I received my order, the price changed to $749. Why? I love Farfetch so much and I've introduced it to a lot of friends and family, most of them now are addicted to Farfetch, this type of changing is unfair and not good for your reputation.

Date of experience: December 3, 2019
Singapore
1 review
0 helpful votes
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I've order a pair of shoes on Farfetch and I received the wrong pair. Even so, there's no customer service representative to speak to. I'm not sure what's going on. I only received an email asking me to return the pair that I have, and then what's gonna happen? I don't even know will I receive the pair I order, so ridiculous.

Date of experience: December 3, 2019
TW
1 review
0 helpful votes
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Fast delivery
December 3, 2019

Delivery is fast comparing with other online websites. Package box is cute and can be reused. I would purchase again.

Date of experience: December 3, 2019
Australia
1 review
0 helpful votes
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I received my order earlier than I expected in perfect item and beautiful presentation of the packaging. I will not hesitate to shop again to Farfetch because I can rely and trust your shop. Thank you.

Date of experience: December 2, 2019
California
1 review
0 helpful votes
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Easy
December 2, 2019

Correct description of bracelet and fast delivery with very nice packaging from the shop. I had no issues.

Date of experience: December 1, 2019
Colorado
1 review
6 helpful votes
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Recieved an empty box
November 29, 2019

I ordered a Supreme Hoodie from Farfetch. I paid 300 dollars! The box came within a week and it was nothing but paper inside. I was told I will not get a refund or the hoodie I ordered because the box had been opened! How else was I going to know that it was filled with computer paper if I didnt open it? Complete SCAM! DO NOT USE THIS COMPANY!

Date of experience: November 29, 2019
NL
1 review
0 helpful votes
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Horrible Service! SCAM!
November 28, 2019

People, please save your money and DO NOT buy from this shop!
Total scam!
I added product to my shopping bag, price was ~266EUR, webshop offered extra 30% off and cost came to ~195EUR (nice, right?!).
I was able to fill in all the information, my contact data, etc.
I chose IDEAL as payment, and the second i pressed GO AHEAD, it gave me an error that something went wrong and i have to restart...
I did and price INCREASED with +100EUR... this is ridiculous, i understand completely that offers change and shop is allowed to change prices both in plus or minus direction, but not when your client in the process of buying something...
If i am pressing to check out, you cannot do it in the middle of my purchase!
This is just outrageous, same as if i would stand in the line of the shop and at the cash box, they tell that shop changed mind and now i have to pay more...
I was doing the whole procedure for literally 3 minutes...
NEVER AGAIN THIS SHOP, what a scam...

Date of experience: November 28, 2019
Pennsylvania
1 review
0 helpful votes
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Great service
November 27, 2019

Better than expected and love the authenticity and quality and fast shipping. Great price! No complaints

Date of experience: November 26, 2019
Bulgaria
1 review
0 helpful votes
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Fast and correct
November 26, 2019

Excellent product and the fastest delivery ever. In two days i received my shoes at the best prive. Thank you Farfetch!

Date of experience: November 26, 2019
Elizabeth M.
Iowa
1 review
0 helpful votes
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Great boots!
November 25, 2019

Have been looking for low necked boots with narrow opening in a classic low heel brown leather boot for over a year. LOVE these boots! Great silhouette and color.

Date of experience: November 25, 2019
Washington
1 review
4 helpful votes
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I wish I could give 0 star. I bought a Prada scarf as my sister's wedding present. But Farfetch sent me an empty box. I contacted their customer service, and the whole investigation took more than a month, and ended up with doing nothing to my lost. I was a big fan of Farfetch, but now I am so disappointed with it. There are many other choices of European e-commerce, and I will never buy at Farfetch again in my life.

Date of experience: November 25, 2019
Thailand
1 review
0 helpful votes
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My order
November 25, 2019

Hi company Farfetch! I made Myst order. Wrote off money from my bank encounter. In four days I obtain information. To make other order. Discount for these goods removed. This situation developed two times this month. Kind regards. Nataly.

Date of experience: November 25, 2019
1 review
0 helpful votes
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I really liked shopping at Farfetch. The variety of brands and range of products was beyond my expectation.

Date of experience: November 24, 2019
New York
2 reviews
0 helpful votes
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Terrific product, great service, and great retailers - that says it in a nutshell. And I am a voracious online shopper who recognizes excellence.

Date of experience: November 23, 2019
North Carolina
1 review
0 helpful votes
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Self-portrait
November 23, 2019

Very pleasantly surprised, true to their word. Even though my item came from Germany, it arrived here in the U.S.A. In only three days!

Date of experience: November 23, 2019
Hong Kong
1 review
0 helpful votes
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Disappointed
November 23, 2019

My order number is WHGVPA. I have received a wrong item with the same brand. This is my second time of such experience.

Date of experience: November 22, 2019
Massachusetts
1 review
2 helpful votes
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I checked the status of my order, and it showed on their site as delivered. There was no tracking number provided. I wrote to farfetch to report that I had not received my purchase. They promptly responded, saying the would open an investigation. A few days later I received an email saying they had spoken with the courier, and that my item was delivered, well received, and that I had confirmed. This is not true. I have not spoken with a courier, and I have not received my purchase. I wrote them back, explaining this. A few days later, I received an email from Farfetch, saying the investigation was completed and a refund could not be made, and the case was closed. I have now disputed the charge with my credit card company.

Date of experience: November 20, 2019
Denmark
1 review
0 helpful votes
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Worst help ever
November 20, 2019

I ordered a pair of shoes in size 8.5 as I checked their size guideline AND called them to confirm that US 8.5 was 42 in EU size. However turn out that this is NOT the correct size guideline they have. I was told that I could cancel the order (apparently they can not change the order even though I called 1 minute after I placed the order). So I said give me 5 minutes and I will confirm whether or not the size is fine - the size was not fine and I asked them to cancel... Was told that they could not cancel the order now... (5!? Minutes after they told me they could cancel). So I had to order the correct size, now the country automatically got changed to Portugal and not Denmark. So at this moment they will letterally send me a pair of shoes that I have to return, wait for my refund and they can also not change the country for the correct pair of shoes, so that will be shipped to the incorect country and then my faith is just in the mail mans hands that he will make sure to return those to them.

:( :( So I am charged doubled for shoes that I will not receive nor can return.

Date of experience: November 20, 2019
New York
1 review
1 helpful vote
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Farfetch sent wrong size. When contacted, I was told to return and re-buy. The same item has now been doubled in price. Complete waste of time and effort. No wonder my friends were telling me to avoid this company. I will never buy from Farfetch again.

Date of experience: November 19, 2019

From the business

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farfetch.com
Founded in 2008
London, London
+403