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FarfetchReviews 1,822

2.2
farfetch.com

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Farfetch Reviews Summary

Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.

service
389
value
374
shipping
382
returns
305
quality
353

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Just love it!
November 18, 2019

This is my 3rd time using farfetch. They have the best designs and good prices. Shipping is fast. Everything comes very well packed. Truly recommend it!

Date of experience: November 18, 2019
Kuwait
1 review
0 helpful votes
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Thank you so much. But I hope that you deduct the VAT for people are out of EU countries.

Regards

Date of experience: November 17, 2019
Hong Kong
1 review
0 helpful votes
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Disappointed
November 14, 2019

The ribbons all have the dirty marks. Attached photo 1 & 2 for your reference. I don't want to return, hope you can arrange the new ribbons then send to me as soon as possible. Thanks!

Date of experience: November 14, 2019
Hong Kong
1 review
1 helpful vote
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Excellent as always!
November 14, 2019

Have ordered many times from Farfetch. I am surprised to see those recent negative comments. Remember, they are from different shops all over the world, working with Farfetch. I have ordered leather shoes and belts from Farfetch, most of them were made in Italy, and most of the time they arrived timely in amazing shape. I have got 2 returned so far, essentially because of the size issue. They return it for you for free.

Date of experience: November 13, 2019
Singapore
1 review
1 helpful vote
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Terrible quality
November 9, 2019

Not sure if it's authentic jimmy choos you sell. The leather was torn and they look worn as hell. I spent big money for this and now nobody responds to my email

Date of experience: November 9, 2019
Saudi Arabia
1 review
0 helpful votes
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I'm really impressed with the Farfetch app easy purchase easy return process. This was my first time to order and I guarantee it won't be the last. Thank you agin

Date of experience: November 2, 2019
Florida
1 review
0 helpful votes
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Scam
November 2, 2019

I ordered a gown $1,095.00! I tried it on for 5 minutes, felt it was inferior quality for that price, took it off & sent it back immediately. Farfetch refused to credit, stating that it was damaged. If it was indeed damaged, it was not by my trying it on for 5 minutes.
They were impossible to deal with and I don't know how to resolve this and get my money back. It is too much money to waste when I had absolutely no responsibility. The damage they claim is 1 chrystal that came off the dress. Don't know what to do!

Date of experience: November 1, 2019
California
1 review
0 helpful votes
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Satisfactory
October 31, 2019

You sent me a $400 dollar top and I could smell perfume in it from someone who must have sent it back to you. Then you sent it to me.

Date of experience: October 31, 2019
Germany
1 review
0 helpful votes
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Spam
October 28, 2019

Farfetch sends us almost daily intrusive newsletters, although we never ordered them in the beginning. Even when we later explicitly objected to receiving unsolicited advertisements, farfetch continues to send us spam. This company has the worst customer service and no respect for its customers. We will never order again from this dubious company.

Date of experience: October 28, 2019
South Carolina
1 review
1 helpful vote
Follow Candace R.
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Order a last pair of Versace pumps and Farfetch delivered them in two days to Seychelles instead of South Carolina. I had to wait over a month for a refund and wanted to still get the shoes or at least promo code for my troubles. Well, I received multiple apology emails with neither the shoes nor a usable promo code. Very disappointing and will NEVER recommend anyone to shop there either.

Date of experience: October 28, 2019
Australia
1 review
0 helpful votes
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Order and delivery
October 25, 2019

Easy as, and very quick service from order to receiving delivery. From afar you fetched it to me - well done farfetch

Date of experience: October 25, 2019
New York
1 review
0 helpful votes
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Not what I expected.
October 25, 2019

I never received a designer item without the original dust bag at least. The bag looks used with a farfetch tag.

Date of experience: October 25, 2019
Virginia
1 review
0 helpful votes
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Awesome
October 25, 2019

I ordered my Versace belt bag on a Monday and as promised it was there on Thursday. I'm going to a concert on Saturday and I want to be hands free! Thanks for delivering as promised, I will be ordering again real soon!

Date of experience: October 25, 2019
Virginia
2 reviews
0 helpful votes
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Amazing customer service from Chris with Private Client.
FIVE STAR!
Selection and convenience far exceed every expectation.

Date of experience: October 23, 2019
Australia
1 review
0 helpful votes
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A click away
October 22, 2019

I ordered my Versace hair clip and within 4 working days it arrived. It's came well packed. I also love the Update I get on delivery time.

Date of experience: October 22, 2019
Canada
1 review
0 helpful votes
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A: my package just arrived, but you've already had a 30% reduction. Could you refund me the 30% reduction?

Date of experience: October 21, 2019
Singapore
1 review
0 helpful votes
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Great find, good buy.
October 20, 2019

Best shopping experience ever. Greet UI, easy to navigate and detailed description. Fast delivery and great packaging.

Date of experience: October 20, 2019
Pennsylvania
1 review
0 helpful votes
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Disappointed!
October 19, 2019

The gold necklace came in a pouch in a box that was all twisted and could not get knots out & necklace very small and thin and not a good quality for price! It was a gift and I am returning it I just received!

Date of experience: October 19, 2019
Washington
1 review
0 helpful votes
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Farfetch delivers quality, unique fashion with super speedy DHL delivery, exceptional customer service and incredible fashion finds. I'm hooked!

Date of experience: October 18, 2019
Saudi Arabia
1 review
0 helpful votes
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350 yeezy
October 16, 2019

I bought the clay 350 yeezy.
It was shipped from Stadium Good at New York to Saudi Arabia on DHL.
The quality is Authentic.
Customer service is good.
The shoe size came as I ordered it.
The delivery was delayed due to complications on Stadium Goods side.

Date of experience: October 16, 2019

From the business

We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.


farfetch.com
Founded in 2008
London, London
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