Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
We monitor reviews for authenticity
This is my 3rd time using farfetch. They have the best designs and good prices. Shipping is fast. Everything comes very well packed. Truly recommend it!
Thank you so much. But I hope that you deduct the VAT for people are out of EU countries.
Regards
The ribbons all have the dirty marks. Attached photo 1 & 2 for your reference. I don't want to return, hope you can arrange the new ribbons then send to me as soon as possible. Thanks!
Have ordered many times from Farfetch. I am surprised to see those recent negative comments. Remember, they are from different shops all over the world, working with Farfetch. I have ordered leather shoes and belts from Farfetch, most of them were made in Italy, and most of the time they arrived timely in amazing shape. I have got 2 returned so far, essentially because of the size issue. They return it for you for free.
Not sure if it's authentic jimmy choos you sell. The leather was torn and they look worn as hell. I spent big money for this and now nobody responds to my email
I'm really impressed with the Farfetch app easy purchase easy return process. This was my first time to order and I guarantee it won't be the last. Thank you agin
I ordered a gown $1,095.00! I tried it on for 5 minutes, felt it was inferior quality for that price, took it off & sent it back immediately. Farfetch refused to credit, stating that it was damaged. If it was indeed damaged, it was not by my trying it on for 5 minutes.
They were impossible to deal with and I don't know how to resolve this and get my money back. It is too much money to waste when I had absolutely no responsibility. The damage they claim is 1 chrystal that came off the dress. Don't know what to do!
You sent me a $400 dollar top and I could smell perfume in it from someone who must have sent it back to you. Then you sent it to me.
Farfetch sends us almost daily intrusive newsletters, although we never ordered them in the beginning. Even when we later explicitly objected to receiving unsolicited advertisements, farfetch continues to send us spam. This company has the worst customer service and no respect for its customers. We will never order again from this dubious company.
Order a last pair of Versace pumps and Farfetch delivered them in two days to Seychelles instead of South Carolina. I had to wait over a month for a refund and wanted to still get the shoes or at least promo code for my troubles. Well, I received multiple apology emails with neither the shoes nor a usable promo code. Very disappointing and will NEVER recommend anyone to shop there either.
Easy as, and very quick service from order to receiving delivery. From afar you fetched it to me - well done farfetch
I never received a designer item without the original dust bag at least. The bag looks used with a farfetch tag.
I ordered my Versace belt bag on a Monday and as promised it was there on Thursday. I'm going to a concert on Saturday and I want to be hands free! Thanks for delivering as promised, I will be ordering again real soon!
Amazing customer service from Chris with Private Client.
FIVE STAR!
Selection and convenience far exceed every expectation.
I ordered my Versace hair clip and within 4 working days it arrived. It's came well packed. I also love the Update I get on delivery time.
A: my package just arrived, but you've already had a 30% reduction. Could you refund me the 30% reduction?
Best shopping experience ever. Greet UI, easy to navigate and detailed description. Fast delivery and great packaging.
The gold necklace came in a pouch in a box that was all twisted and could not get knots out & necklace very small and thin and not a good quality for price! It was a gift and I am returning it I just received!
I bought the clay 350 yeezy.
It was shipped from Stadium Good at New York to Saudi Arabia on DHL.
The quality is Authentic.
Customer service is good.
The shoe size came as I ordered it.
The delivery was delayed due to complications on Stadium Goods side.
Answer: In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Answer: Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Answer: Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Answer: Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Answer: It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account