FarfetchReviews 1,822
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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My sister passed the day after I made an order of a "Self-Portrait" dress with them. I had to leave the country and upon my return, my return date had already passed (One week only). The dress didn't fit well. I called them willing to provide proof of my plane ticket and even my sister's death certificate. They said the couldn't accept the return. The dress is missing a belt, it's really poorly made, which makes me doubt is an original dress. I've ordered from Self-Portrait directly before and never had an issue with the quality of their products. I don't even think I can resell the dress online given poorly made it is and since it didn't even come in an original package. It's totally a Chinese knock off!
Please, do not order from this website! We're humans. Things happen to people we need to be treated with fairness. I will never, ever, order from hem again. Don't risk it! Don't do it!
Can't imagine anyone not liking Farfetch. Great clothing, amazing prices on sale items, arrives at my door in 2 days, and return process couldn't be easier. Had only one problem when an expensive Fornasetti chair was help up in customs (only time this happened out of many purchases) and it wouldn't arrive in time for Christmas. They arranged to send it back and I got my refund immediately. I have to return a lot of stuff only because of varying international sizes, but it's never been a problem getting a refund. I am extremely happy with all the clothing I've gotten at great prices.
I had to pay double the dollar price to bring into South Africa. I would advise against buying online. Not worth it.
I ordered a balmain jumper from the UK and received it within 3 days and I'm located in Melbourne Australia. Jumper was in superb condition. Couldn't be happier
This was my first time shopping on the site and it was very convenient. They had a great sale going on that I couldn't pass up. Shipping was very affordable and fast. I had to return one item because it didn't fit and wasn't too much of a hassle. I definitely would purchase from this site again.
Perfect communication, shipping, package and product! I love the convenience and the experience at the website!
Great collection, good prices, excellent app layout. Great costumer service. Simply the best online fashion mall.
Returns are very easy and quick refunds.
My blazer just came, tried it on and it is amazing!!! So happy and even received a discount on it!!
I am extremely happy with the item received, what I saw on the website and what got delivered was exactly the same, Thank you Farfetch!
For God's sake, DONT BUY FROM FARFETCH. Their refund policy is a joke. Risk your money waiting for a refund which is not guaranteed even tho you follow all steps strictly.
I received my item and not happy with it, and immediately arranged DHL pick up on the next day. Thinking 14 days are enough for the shipment and that I have followed the steps strictly, THE SHOP DO NOT PICK UP THE RETURN. They let the parcel sat alone in their local custom (airport), not providing the required documents to clear this out. I contacted a Farfetch CS, being told that they try to push the shop to collect the parcel but MY REFUND IS NOT GUARANTEED! God damn it? Is it the way they refuse a refund, by not picking up an unwanted item?! This website is a spam!
I had a great time shopping with farfetch as usual, it was fast actually and easy knowing where is my order and in which destination is. Thank you for being the best
Youre process takes a long time.
Youre delivery isnt on time
You refunded my money and cancelled my order without asking and for no reason
Youre emails is always full so i cant send an email
Really happy with the shoes I ordered! Came with all the brand tags, dust bags and shoes were neatly packed in the Tod's box itself! Will be shopping soon again!
The quality of item is good, package is good, if the delivery could be more fast will be better, if the website could have more fashion brands and cation item would be perfect
Fast shipping & excellent condition, similar description to the product, will return again, thank you!
I've never had a problem with the farfetch-team. They ship very fast and are really flexible and helpful if there was a problem with the package!
I ordered 3 items and have had to exchange one. It hapens within 2 workin days. Great service! Thank you!
I do a lot of shopping on this site. Expensive merchandise but top notch quality and really fast shipping. No hassle returns and prompt refunds the couple of times I have had to return stuff. Luv Farfetch!
I purchase a lot of items online.
This was my first purchase on farfetch.
I must say. It is bit expensive but its completely hassle free, as it takes care of customs clearance and shipping.
I will buy again.
Cheers.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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