FareGeekReviews 554

NEVER BOOK WITH THIS COMPANY! They have the WORST customer service I have ever seen. Found them rude, condescending and constantly talk over top of you. They also do not respond to emails nor do they call you back even when they "promise" to do so. This company has brought me to tears with frustration and I have wasted so many hours on the phone, on hold and dealing with them over a credit that was owed to us. We had bought two tickets and had to cancel one due to an emergency, we were told that we had a credit we could use within a year. Trying to get a hold of the company was difficult enough but waiting around for them to figure out our credit with air canada took 3 weeks and the price increased by $200.00 and they refused to offer the price when we initially tried to book. We dealt with 4 different people and all had the same rude attitude and just passed us off to other people, no one would help. In the end we would have saved more money had we not used the credit they owed us, we lost $350.00 initially and spent $400.00 more on the new tickets. PLEASE DO NOT GIVE THIS COMPANY ANY MORE $$. Use any other company or even better book directly with the airline. I have learned my lesson.

Hello All,

Terrible experience. I'll keep this brief, as I've already wasted a lot of time with FareGeek. Bottom line is, I was billed at a price, verbally confirmed the email billing, and then charged a higher price on my credit card statement. I've dealt with 4 customer service representatives, including a "supervisor", and I only had a good/professional experience with one of them. All very rude, argumentative and at the end of the day, were dishonest with pricing. Please avoid this company AT ALL COST. I have literally never had a worse customer service experience in my entire life both in physical retail locations and online. If you want to save yourself a headache and your hard earned dollars, go with someone else!

Wish i could give them 0-stars, because that's how I truly feel.

Outcome of the following message from "FareGeek":

"Thanks for your message. We're on it, our team is looking into your message and will respond shortly..."

A representative by the name of "Abby" called but I couldn't answer so he left a voicemail further defending Faregeek's position and essentially called me a liar. Glad your team was "on it", and "looking into it". This organization is a joke, I stand by my earlier review 100%. PLEASE, PLEASE, PLEASE, AVOID THIS BUSINESS AT ALL COST! Keep my money, Faregeek and I'll keep my opinion and share my terrible experience with as many people as possible so they can avoid what would surely be a horrible experience, and the theft of their hard earned cash!

Booked tickets to New York with Faregeek. They confirmed my seating which was paid in full. At the airport the airline informed me the seats were priority and I had no choose but to pay the extra money. Faregeek had reserved seats which were clearly not in the price I had paid. I have tried to resolve the matter for over a month now and Faregeek have now ceased to communicate or respond to me.
Avoid at all costs. Go direct to the airline.

No problem whatsoever with my tickets. They were emailed to me the next day. They were much cheaper than anywhere else. BUT. While I was away I urgently needed to change my flight home and could not get hold of anyone over the phone or via email despite trying literally non stop for 2 days to get help from them. I gave up in the end and stuck to my original flight home which caused me major problems. A good cheap deal but if you think you may need to contact them at some point then maybe don't bother..

I bought tickets from Faregeek and for a full day, didn't know whether the booking happened or not. It looked as if these guys shared my Credit Card details with a third party and they booked tickets by hand. They give us the option to choose seats but none of my choices were shared with the airline as I observed 10 days later. I had to manually log in and reupload my needs to airline then. All the better seats (Accessible) are gone and got a crappy position. When I emailed customer care asking why, their response was, "We would like to inform you that for seat selection or seat preference, you need to contact the airline directly or visit the airline website." I wonder why I gave all this information on their website in the first place and why they didn't mention it in any prior communications is beyond me.

I am extremely dissatisfied and I strongly suggest not booking with FAREGEEK. I made a reservation with FAREGEEK and I attempted to call to change my reservation within 24 hours of booking the flight. I called several times and waited on hold for a long time each time I called. I also left a message. No one ever answered nor called me back. The 24 hours passed and finally after calling them again several days later I was finally able to get ahold of someone who said that I have no choice but to pay the airlines $200 flight change fee plus fare difference. This is extremely unfair given that they simply don't answer their phones nor do they call you back. USE A DIFFERENT AIRFARE WEBSITE BECAUSE ANY / ALL OF THEIR COMPETITORS HAVE MUCH BETTER CUSTOMER SERVICE THAN THIS.