FareGeek
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FareGeek Reviews Summary
FareGeek has a rating of 2.9 stars from 554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FareGeek most frequently mention credit card, customer service and confirmation email. FareGeek ranks 247th among Plane Tickets sites.
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This website has made it possible for me to travel within my budget round the year! I am happy with the deals that it offers and most of the time I am able to get a good discount.
I had to visit Stockholm for a corporate conference and needed to book flight at the last hour. This website provided me with cheap flight deals that came within my savings.
I had a great experience with faregeek. Flew Lufthansa as the time and date without any problems on the 24th of September and came back on the 8 of October no problem. I guess their services may have improved as at September, 2016
Thanks
Joe
Since I am frequently traveling and is always in search for the best deals, discovering new travel websites is of good use to me. This website seems to be a good discovery for me as I am able to locate amazing offers on some of my favorite destinations.
I was directed to fare geek from another website, the booking was easy and straight forward, I was offered many different payment methods selected Amex as I get free travel insurance etc. Got an email within 2 minutes with the booking showing status confirmed. I put my computer away and continued my vacation the next day email arrived saying booking on hold due to company policy can't accept credit card payment for this booking please pay cash, oh an BTW please check price before paying it may have gone up... Surprise Surprise. I sent 3 emails and no response. I'm reporting this company to UK Civil Aviation Authority and I'm searching all websites promoting them as they are not giving the service they offer.
I booked a flight London to houston for £639. A day after I booked the price went down to £400 in to now! My flight is in a week. I needed to change the return date from the 20th of October to the 20th of November. They said the penalty is £350! Rip off! I will not book with them in the future!
Dear Passenger, we apologize for the inconvenience caused to you and regret if our services did not meet your expectations. While we tried to look up your reservation, we couldn’t locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed on priority
I was all set to get transferred in Kenya and I needed discounted flight tickets, since it was month end and I had my savings to depend on. So I booked my tickets from this website knowing I would get a discount and I got. Thank you so much!
I was not expecting to save a great deal on my tickets to Finland. However, with this website I got to save $10 that was a big saving for me. Thank you so much and keep up this amazing service.
I and my husband were planning a tour to Mauritius for a while now. Most of the websites were offering us costly ticket rates until we came across this website and found real cheap airfare. At first we were a bit sceptical but then found out post booking our tickets that is an awesome website that provides some of the best ticket deals to international destinations.
I was planning my London vacation for a while now. I have cousin there, so staying isnt a problem at all. However, I needed discounted tickets that this website provided me. So my trip arrangement was all easy.
I recently downloaded the websites android app in my Smartphone and booked my tickets to Bali. The app worked perfectly well and the tickets got booked at the earliest and smooth.
I had to have my flight to Vietnam reticketed and was only able to do so after placing over 20 calls to the company. The response I received to many of my calls was that the issue was being handled by the company's "concern department." Every time I called I was put on hold and then told I would be emailed with the outcome once the issue was resolved. When I finally received an email from Martin Sanders in Customer Service it simply told me to call back again. The email also indicated that my issue was low priority, even though I was told otherwise:
Ticket Details
Ticket ID: XXXXX
Department: BookAirFare
Type: Issue
Status: Open
Priority: Low
Evidently they were not concerned whatsoever because no action was taken for 12 hours after my initial call. Finally, at midnight on July 23rd, I was told that my ticket was being reissued and asked to pay $900 in penalties which I agreed to do in order to catch a flight on the 24th. That morning I arrived at the airport, only to be told there was no ticket in my name. When I called the company, they kept giving me a ticket number which did me no good whatsoever because the airline had no record of it and turned me away. Needless to say I rented a car, drove back to Oregon and have an additional $1500 in credit card debt with no vacation to show for it, just 36 hours of extreme frustration with this company in Seattle.
Their online system put (X) on our last names and on the ticket NOSYNC. Your name has to be exact to fly. They said we put the info on our ticket. Back and forth. Hours wasted. Then they said we had to pay 50 to change it. We had no choice. No one would listen. We paid and they still didn't fix this it. We had to go super early to the airport to talk to the airline admin staff. NEVER EVER WOULD USE AGAIN. Their staff barely speak English. Don't take ownership of important issues like their clients may not be able to travel. They never called back when they said they would or email when they said they would. Horrid!
I am happy to have decided to book my tickets for Netherlands from this website. Since it was the first time, I was a bit sceptical. But the deal was good, so am very happy. I will suggest this website to my friends.
I booked with faregeek in june for flights with etihad which i got a really good deal I had no problems with this company and would definately book again through faregeek.
First time I used this website to book my tickets for Venice and I found the website a tad bit slow! The next time when I purchased the tickets for Venezuela I got a great discount. Thank you for the fabulous deal.
I have booked with Faregeek since January 2015. I called once to inquire about cancelling and it was 300$ to do so. I decided not to change. Recent events have led me to call them again to change my flights by one day on either end of my trip which is still months away. I have now been told that it will cost 600$ per person to change it, the same amount as a new all round ticket. I was also informed that if I tried to change it again it would be more expensive. HORRIBLE customer service and awful scam! Do not use them!
We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and arrange a call from our Supervisor for assistance
I have been a loyal customer of this website and have travelled to places like Egypt, Bali, England, Madrid and New York getting my tickets done from this website. Every time I decided on my tour I got the chance to select cheap tickets from this website.
Its been almost 6 months that I have been constantly using this website for my recurrent travel plans. Last time that I booked my tickets for Indonesia I was able to save close to $18 and sometime back when I booked my tickets for Paris In saved near about $11, which to be is a good bargain.
Planning a Paris tour isnt easy. There are costs to incur. Even though I was planning for a solo Paris tour, it wasnt coming that easy for me. Luckily, my cousin recommended me this website where I received the tickets at a cheap price and that helped me plan my tour in a much better. I am happy to have encountered this website. The deals are good.
From the business
FareGeek is a flight, hotel, cruise, rental car and vacation booking engine.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Passenger, we apologize for the inconvenience caused to you and regret if our services did not meet your expectations. While we tried to look up your reservation, we couldn’t locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed on priority