FandangoReviews 1,237

DO NOT BUY TICKETS from these crooks. If you will not be able to go to the movie you will lose all your money. I bought 5 tickets for my kid and 4 other kids for a movie, and the date by mistake was chosen wrong. Right after the purchase, I chat with them and NO REFUND with this suckers. DO NOT BUY ONLINE> Just go to the theater bit early and by tickets there you'll save extra bucks that these crooks call "Convenience fee" or suckers fee. Save that and your peace of mind.

I gave one star because there is not MINUS (or negative) stars. YOU"LL lose your happy event in case of a situation like mine.

They are the worst ever crooks, suckers and... s in the ticketing business. There is nothing for them to prevent making a refund for us. Tickets are cheaper at the theater (Less suckers fee). So go to the theater buy your tickets there whenever you are ready and have a HAPPY MOVIE.

I will post this message for all everywhere so others will save their bucks from these MFs.

Yes, I made the mistake of buying these $25.00 cards for xmas gifts thinking they were cards you could use at the theater. Not only are you going to pay a convenience fee but you'll be be paying allot more for the actual tickets. My senior parents usually pay $13.00 for two tickets. Fandago will charge 19.00 + the Fees! And this is if they even offer tickets for the theater and movie you want to see. I really feel duped. Never Again!

Same experience as others below. Fandango claimed that AMC Van Ness 14 had reserved seating, so I was willing to pay the extra convenience fee. Fandango's process very cleverly says "At the end of your purchase process for a reserved seat on Fandango, you will be provided with a specific seat number on your confirmation page that will be waiting for you when you get to the theater". Which of course turned out to be a lie, and since it's the END of the purchase process you have already paid for the ticket. Talk about "this way to the egress". Never booking again through these hucksters.

If you like getting completely $#*!ing ripped off and dealing with the most embarrassing excuse for "customer service" EVER, then Fandango is just for you!
I'd rather walk through every circle of hell getting raped by demons than deal with them again.
My entire family, friends, and facebook have all agreed to ban Fandango. There are so many other options available to the public there should be no excuse to use them.
Save yourselves.

The worst experience ever. Got a fandango gift card for xmas. Tried to buy tickets for an amc theater, didn't know that you had to change the url from express to redvines but first had to call fandango to obtain these instructions. Oh i forgot that you had to go to faq to learn the code for amc was 769. Still couldn't buy tickets. Called fandango and after a 25 minute wait i spoke with a very pleasant lady who told me that where the website asks for the card code you actually have to put the claim code. NEVER AGAIN. This movie better be good

Avoid Fandango gift cards! Fandango gift cards can only be used at the FEW theaters which do online ticketing (and these are also the most expensive theaters). Can't get through to customer service without being on hold 20 minutes minimum. The website isn't user friendly (ie. Lists theaters that don't even have online ticketing), even the tickets couldn't print right. I had to drive 1/2 hour to use my gift card (there were no theaters closer that accepted it). Then when you factor in the convenience fees for each online ticket and the higher ticket prices at that participating theater, the total cost was $29 for 4 tickets ($7.25/tkt) just to use my $15 gift card (so $14 out of pocket). It only saved me $6 compared to the $20 ($5/ticket at my local theater on discount Tuesday and that $6 I saved barely paid for the gas to and from that far away theater. And I was lucky with that because all the other theaters 1/2 hr away didn't even have discount tuesday and tkts would have cost $9.25 each... so for those it would have cost more, than if I just threw away the gift card and went local.

Fandango advertised 'seat selection when you complete your purchase' for opening day of Mandela at Loews Broadway. Upon completion of the $29 purchase, no seats were offered for selection. The theater confirmed that there was NO seat selection available for that movie, despite the fact that the Fandango website said there was. A remarkably dense customer service person at Fandango couldn't understand that this was a problem created by Fandango, not my change of mind about the movie, but a supervisor through her told me to expect at $29 refund in about a week. Instead, I received a form email saying there are no refunds, tough. I wrote back explaining this yet again, and received a 'we're going to close out your service request' email rather than either fixing their mistake or, at least, displaying an indication that they even understood it. I am stunned at how bad Fandango's customer service is, much less how unwilling they are to correct their error. Of course, we won't use them again. Is it fraud or just negligence plus stupidity? Who knows, but who cares. They stink.

They had "technical difficulties" that made them unable to actually deliver our tickets, but which still allowed them to take $66 from us. Not only did we get no tickets, but they double charged us. Then they won't give a refund, and say we have to go to the theater for the refund. But of course they keep the "service charge." I've contacted them twice, and that is the only answer I get. Goodbye money. Definitely going out of my way never to use Fandango again.

I purchased two tickets to 4-Star Cinema (two weeks ago) as a gift for my boyfriend on his birthday through Fandango. The day of, he realized that he would not be able to make the showing. I called 4-Star requesting a refund and was told that I would have to go through Fandango.
I went onto the Fandango website and was directed to "live chat." I waited over an hour and a half for a representative. Once the rep became available, she told me she would have to call 4-star. I waited an additional 20 minutes for her to do so. Once she returned, I was told that 4-star did not offer refunds, only credits, and that I would have to contact them about it directly.
Once the "live chat" ended I went back onto the 4-star site and filled out a digital form regarding the issue and asking for some sort of compensation or option. I even pasted the "live chat" conversation into the request.
4-Star never got back to me. We never made the showing and I was forced to eat the $18.

I purchased 4 movie tickets through Fandango Mobile website this morning at 10:47am. The movie show time was 4:55pm today. The confirmation email from Fandango with the confirmation # required by the movie theater to issue the tickets arrived to my inbox at 6:11pm (over an hour after the movie show time). I contacted Fandango for a refund and they said they couldn't issue a refund after the movie show time. What a rip-off! I will never purchase tickets from Fandango again.

I had a promotional code from groupon that was going to expire. I attempted to use it. It was applied but due to an error with my CC, when I reentered the information, it was removed. When I contacted customer service right after (Karen), they advised me to go to the theater for the refund. They didn't mention that the convenience fee would not be refunded. I got the refund from the movie theater but not the fee. When I contacted fandango about it, this time speaking to Brittany (must more intelligent), I was advised that what Karen told me was correct procedure since the theater does the refund and basically, it wasn't Karen's job to tell me that the convenience fee was not refundable since its in the purchasing policy. I then spoke to a supervisor who advised he couldn't refund. I don't know what supervisor doesn't have the ability to process a refund. I work for customer service and I know if a customer contacts you, you need to tell the customer everything, not leaving any important information (such as the fee won' t be refunded) out.

Not refunding back my money is considering stealing. First of all, I did not ask for a refund if you follow the conversation below. All I wanted was a simple switch from Danvers, MA to Revere, MA Since that's where I live I wanted to go see the movie in Revere just because I wanted to be on time picking up my kids after the movie because traffic would have been bad when it was time to go home. What ever you're company is doing is unfair to your customers. Why you want to make unsatisfied customers? Why is my business good enough for you? Why you don't want to your customers to keep coming back. Rules are rules yes everything should have rules, but please tell me why instead of granting me the simplest request to go to a nearest theater but you rather keep my money for no service and that is STEALING FROM YOUR CUSTOMERS. How will your business grow when nobody has anything good and positive to say about you? I demand an answer back and a transfer to Revere theater.

Thank you