What the heck is wrong with Fandango and approving the promos for the Annie's and Dr. Pepper offers? I had a problem 2 weeks ago and now my brother is having the same problem with receipt submissions not being approved in a timely manner for Dr. Pepper. Submission Confirmation Number: f580afe*******ffe*******f*******e5ea*******d. The promo states 2-5 days for approval and today is day 10! Also, his Annie's submission was flagged after the very first submission and has not heard anything from Fandango customer service for 17 days now after challenging the status. This is a REALLY REALLY BAD LOOK for Dr. Pepper, Annie's, & Fandango and a lot of people are venting about similar issues in a Facebook movie group I'm in with 27,000 other members. Needs to be fixed ASAP.

Crystal: Thank you for contacting Fandango Customer Support. My name is Crystal. How may I assist you today?
Crystal: Are you there?
True Shotta: I need to change my ticket from last night to tonight please, I already put out the money, and since I paid for the service that you all provide. I have not receive the service of watching the movie.So please let me the tickets I purchased for today.
True Shotta: * Use
Crystal: I will be happy to assist you with that. Our systems do not allow us to process refunds or exchanges after the show time has passed, and the theater is automatically compensated for the tickets regardless if the tickets have been picked up or not.
True Shotta: Well with them being compensated, I have not received the service that you all provide. Pay for movie tickets online, why so you can go so the movie. Is that not the service you provide?
True Shotta: *see
Crystal: We do not process refunds after the show.
True Shotta: Now if it were in fineprint where it says " We are not responsible for you receiving service from us or not" athen I understand. But no service was given as of yet.
Crystal: The theatre was paid for the tickets. We do not have the funds.
True Shotta: I dont want a refund, I am still wqnting to use your service, but I will like to use the service today. The service that I paid for, from you, that has not been received yet.
True Shotta: Let me receive those services today.
Crystal: You can try the theatre.
Crystal: You purchased the tickets for yesterday.
True Shotta: What is the point of your service, if you cant conveniently see the movie when you want?
Crystal: You can, you have to purchase for that day.
True Shotta: I purchased my tickets yesterday, yes but things happen, and your not 24/7, what number can I call to let you all I know, I had an emeregency and nees to reschedule.
True Shotta: Does your fine print say that it is the movie theatres, that must refund the money, or allow you to change the dates.
Crystal: The theatre may.
Crystal: It is up to the theatre.
True Shotta: If so, please direct me to where it is, or send me an email of where it says I cant change the date of when I purchased my tickets.
True Shotta: I am asking for the info that your company is supposed to have as a business.
Crystal: It is on the web site.
True Shotta: I will go to the BBB
True Shotta: Your not letting me change my date, after I paid for your services.
True Shotta: That were not given to me.
True Shotta: Are you serious.
True Shotta: What are you a scam
Crystal: Yes, you selected the 21st as your movie date.
True Shotta: Show where it says, you are not responsible for reschedules.
True Shotta: Email it to me.
True Shotta: I paid the money
Crystal: Once it is after the show, we do not process refunds.
True Shotta: I am asking for that, because I paid for the services. Service me something.
True Shotta: Refund I DONT WANT A REFUND, KEEP THE MONEY BUT ALLOW ME TO USE MY TICKETS FOR TODAY.
True Shotta: HOW IS THAT A REFUND.
Crystal: A exchange is the same as a refund.
True Shotta: THE MONEY IS OUT THERE RIGHT, SO USE IT FOR TODAY
True Shotta: An exchange is not a refund.
True Shotta: Show in your fine print where it says that.
True Shotta: I need proof
Crystal: It is the same process.
True Shotta: You are saying it, but mot showing. Show as a reputable where your information is.
True Shotta: I need to see your compamy policy.
True Shotta: That is what I am asking for, I am allowed that.
Crystal: Ok, on our web site is the policy.
True Shotta: Either that or change my date.
True Shotta: Fine dont go anywhere, what paragraph
Crystal: Under refunds.
True Shotta: Where does it say it at
Crystal: It states we do not process refunds or exchanges after the show.
True Shotta: Also says that the theatre is responsible for changing dates as well correct?
Crystal: They may give passes.
Crystal: Is there anything else I can help you with today, True?
True Shotta: Where does it say it at?
True Shotta: They may give passes.
Crystal: Yes, guest passes for a show.
True Shotta: I am saying where does it say that they will do that, on your company policy.
Crystal: It does not say the theatre will on our policy. It is up to the theatre.
True Shotta: But you just said that it did.
True Shotta: I asked all of these questions
True Shotta: And you said it is on your website
Crystal: They are nothing I can do since it is after the show.
True Shotta: It does say on your policy under term and policies that on paragraph two "From time to time, we may revise these Fandango Terms and Policies", So revise them now and give me back my money.
True Shotta: I dont want to do business with con artist
True Shotta: I wanted to change the dates and use the service
Crystal: We can not change a order once it is processed.
True Shotta: But you said that the threatre handles that, I said where does it say that at, you said its on your website. I go to your website and it does not say that on there. I want my money back for lying to me.
True Shotta: As a compamy this is ridiculous
Crystal: Though I understand your position and I appreciate the effort you have put forth to clarify for me, I am still unable to grant your request. Fandango endeavors to give our customers the best experience we can, but we are not always able to grant every request.
True Shotta: Wont change my date, then you lied to me
Crystal: Thank you for making Fandango your choice for online movie tickets. Have a great day!
Crystal has disconnected.

DEF Going To BBB

I'm not understanding, WHY FANDANGO, did NOT, have the movie Blackkklansmans? At Greenspoint Mall! ******* area!

I found out mere moments after the show started that I'd accidentally purchased 2 sets of tickets for the movie. It was too late to cancel for credit on Fandango app, so I live chatted them later for a refund. Big surprise: They refused to grant me one.

I have spent HUNDREDS of dollars with them and have been loyal for years. Crediting me back my $33.00 is negligible compared to the future THOUSANDS of dollars of fees they won't collect from me.

#CustomerServiceIsARealThing. #CustomersDontMatterThough

Went online as a guest the night before the movie paid for 3 tickets. Next day 1/2 hr before the movie start time still no email confirmation or debit withdraw so i assumed i made mistake. Made another purchase and got my email confirmation immediately. Received an another email confirmation from Fandango while at the theaters for the 1st purchase.

The next day i did an online chat which informed me that i do not qualify for a refund since i didn't call before the movie. Huh?

I take responsibility for a few things i should have done different. Perhaps have made an account with fandango which turns out is quite easy and has all previous purchases made. However we put our trust in a site that is suppose to be of service to us and instead has robbed me of my hard earned money.

I looked them up on the Better Business Bureau and had over 500 complaints. I feel we need to all get together and make this a big deal.

https://www.bbb.org/losangelessiliconvalley/business-reviews/ticket-sales-events/fandango-media-in-los-angeles-ca-*******

Thanks for reading..

A glitch in Fandango app defaulted ticket purchase to wrong cinema and could not get support over phone in time prior to show time so no exchange.
I was in Salisbury, MD and booked 2 tickets to Regal Cinema Stadium 16. The show started at 10:15pm and it was about 10:05pm when teller said the tickets are for another theatre and that I will have to contact fandango for a refund or exchange. I purchased tickets directly from theatre to still catch the show. In the meantime I called Fandango and was on a long hold all the way into when the show started and never got an actual human to help get an exchange. At this point movie started and I figured I would have to contact them tomorrow so I could at least enjoy the show. The next day after contacting Fandango, I was told they could not refund or exchange because it had to be done prior to watching the show. I tried escalating with supervisor and still would not be credited 2 tickets to another movie.

Everyone should file a Better Business Complaint and review as I did.

You can file a complaint on Fandango LLC here
https://www.bbb.org/losangelessiliconvalley/pages/business-reviews/ticket-sales-events/fandango-in-los-angeles-ca-*******/file-a-complaint

You can file a review here
https://www.bbb.org/losangelessiliconvalley/business-reviews/ticket-sales-events/fandango-in-los-angeles-ca-*******/reviews-and-complaints/?review=true

I even went as far as filing a complaint with Department of Justice and Attorney General of Los Angeles.

Just don't

Bad, Bad, Bad!

Total ripoff! Will never use again!

Theaters should ban this service all together.