NetflixReviews 1,818

. My Netflix would play everything except for my life with the Walter boys. I called and a young man wouldn't listen to anything I said he was talking over me loudly and told me to get my phone fixed when every other movie would play except for the one it is not my phone it is the app. He wouldn't stop screaming so I had to hang up the phone then I called back and this guy started playing games too I can't hear you hello hello and then all of a sudden he could hear me and then he was he wouldn't say anything else I've never seen such childish customer service reps. Maybe your customer service reps need better training. If they don't know what's wrong what's going on with the app the act very foolish. I've worked in customer relations and customer service most of my life and I've never encountered anything quite like this I recorded the second customer service rep after my experience with the first customer service rep.

Ted, Meghan, Ferial, David, William, Kristin, Paul, Natalie, Starr, Mitzi, Elmar, Shelly, Magno, Reed, Greg, and Natalie, Good afternoon. This is my 4th attempt to contact Netflix. I am a frustrated Netflix customer. You can look up that we have been a paying customer for a number of years. A few years ago, we went all in on the streaming apps and dropped AT&T UVerse. We did so for the flexibility to watch programming where we were at any time. Main residence
Family property
College Student child at College Student child at It is so frustrating to have to get email authorization every single time we want to watch Netflix. In addition, we can not all watch it at the same time which is defeating the purpose of using streaming apps. I get that you want to reduce login theft... so... allow me to register my users and their main locations. Jeff

I have no idea who's running the show over there but they are going to lose customers, some who didn't even want to leave. I've been a customer for 20-25 years. We are a one TV household. My wife was watching another streaming service, so I went into my office in the next room and opened up Netflix on my desktop. I do this once a month or so. The password is in my PC, I just open it and it works, that is until a few days ago. The Netflix page said "I wasn't part of the household" or some such nonsense. So I contacted Netflix for assistance. Long story short they said they couldn't help and said I had to contact my provider!?! I told them that they were my provider... and they cancelled my account. Their email states that I cancelled the service which is not true! Was I dealing with an AI? Will I get a call from the "retention department", or do they just not care? I'm 67 years old and very confused.

My account was compromised two times within 2 months! The 1st time someone upgraded my membership and the low life had changed my email address, so I had to change my account to a different email and change my password. The 2nd time someone upgraded my membership, again, and was charged $26.74 for the upgrade. I called customer service and was told I was not eligible for a refund because apparently they didn't believe me because it didn't looked like my account was hacked. I told them that they got my password some how, so the associate went back and forth with her supervisor, and reluctantly agreed to refund me. I canceled my account after that because of the way they treated me and also because I do not think their website is safe.

Old shows, nothing interesting... same old themes throughout lineup.¡¡!@@!

Absolutely horable. For apx 5 years I've been paying for $28 mthly for premium so our family could watch on multiple devices at home and while traveling. For over a year we ge a popup have to jump through hoops to watch on multiple devices. I called and was told that they get alot of complaints for this issue. I was offered to downgrade to one user for $8 they or cancel. I told him the amount I've paid for multiple user premium and only having one user access is the equivalent of paying for 3+ years of single up front. He reiterated I could downgrade or cancel. I opted to cancel and told him I'd be posting negative reviews. He said he'd do the same thing. There are plenty of other streaming services... DON'T USE NETFLIX

This is a ridiculous policy. We could both watch Netflix in two separate rooms but not in two different houses.

Horrible! Horrible! Horrible service on Christmas Day! The only way to watch NFL games on Christmas Day (2024) was supposedly on Netflix! When we turned on the channel there were no games to be seen! I hope the NFL NEVER gives Netflix the right to air NFL games again!

I resubscribed to watch the Tyson fight - most disappointing experience ever - ever - ever - ever. They should be ashamed - they have experience but, acted like a 'rookie org'.

We have had netflix for many years and over the past 2-3 years the service has gotten progressively worse. Movies are slow to load, most times freezing part way into the loading process causing me to have to go out of netflix for 10 to 15 minutes, then going back into it just to get the movie to load successfully. All the while netflix is constantly raising their rate under the pretense of improving the service. What's actually happening is the board members are crying for bigger dividends! I think it's time to drop netflix for some of the other streaming services (there are others out there). T. Shoffner

Netflix should have been better prepared for the boxing matches tonight. The poor quality is inexcusable, and I realize now I should have followed my convictions and cut Netflix off when they made the poor decision to donate the hard earned money of their viewers to the Harris campaign. They obviously should have used that money to upgrade their live streaming capabilities.

I'm disappointed that Netflix has added adds now. This was one of the major draws of a streaming service and now you have to watch adds or pay a premium to not have them. Very annoying. Also, I hate how most of the Netflix originals most of the time are not family friendly. There is often so much foul language and sexual content that the majority of the time, if I see that it is a Netflix original, I just skip over it. Shows don't have to have all of that to be good. Wish they would stop feeling like they have to add more and more of it.

I'm not going to lie, I don't pick through my Credit cards for every charge. I know I should but my entire life is charged on 1 card, so unless it's a bigger charge I don't really pay attention. However because it was recent I noticed a charge from Netflix. I cancelled my Netflix account March 2023. That was the last month that ever should have been charged to me. I searched my credit card and found that I have been charged since May 2023. I called Netflix and they explained to me that my account was compromised and they changed the account information but used my card. I would assume that they would refund me my money as they could see that the account was hacked after I closed it. However that's not the case. He told me on the phone that he could only refund the latest payment and I would have to go through my bank to dispute the charges. My bank told me they can only go back 3 months. So I reached out to Netflix via chat to see if they had a fraud department or anyone that could explain to me how someone was able to change my account after I closed it. She sent me a link to show me how to make sure my account was secure. Once my account is closed, isn't security their issue? Shouldn't they remove my credit card information if my account is closed? They allowed over $300 to be charged to my card and won't give me any information or help. I did a little bit of a search and it looks like a lot of people have had issues with Netflix charges. But where do you go when their not willing to take care of their customers and their credit card information?

Neflix use to be my favorite, but they decide to improve service and instead of be better now they are worst, even if you paid for premium you are not allow to download offline movies because most of the lap top are not compatible with their new "upgrade", meaning that if you want to see their movies or series offline you have to buy a new lap top that they decide is good for them. I'm very disappointed and they have robots at customer service that do not help at all.

90% of the "new" movies are Korean/Taiwanese/Chinese/Japanese etc. B-movies.
This new Netflix trend started in 2024

Most movies on Netflix in the ad supported subscription ($6.99 U.S.) can be found on FREE movie sites most times WITHOUT ads!
Also there are movies on Netflix that (REQUIRE) a higher subscription level. THESE MOVIES CAN BE FOUND FREE also.

I am Beginning to think Netflix is a universal scam.
Especially when we pay for movies/tv shows that are over 10 years old, and some a lot older!

I dropped Netflix through ROKU almost a year ago. I continue to be billed every month on my credit card and they tell me to contact Netflix who then tells me I am still using the service. We live in a senior condo and only have family in once in while and we do not watch anything they are visiting, I am the only one who watches programs and cannot get the company to acknowledge my complaint. NOTE I did try to go on in October to watch the World Series but it wouldn't allow me so I immediately deleted it again.
What a mess, and they are still taking money from me on a monthly basis.

I have just received an email from Netflix to say that the Basic plan that I subscribed to will be discontinued from 10th June. This was costing me £799 6 months ago it was put up from £6.99.
I am being downgraded to the new Standard package which has adverts. We declined this package when first asked to move to it, as I do not want to have to pay to see programmes with adverts in between. They are getting revenue from the adverts so this plan should be free.
So to get a advert free plan I now have to pay the Standard £10.99 a month approximately 37% increase for nothing different to what I currently have or Premium and £17.99 a month.
This is unacceptable on all fronts. I tried to email their customer service department, and the only way I could speak with anybody was either by phone or online chat. I chose the online chat forum and gave them my complaint. The said that they would feed it back to the team. No official answer to my complaint. They refused to escalate it to a manager. They would not give an email address or address to which I can write to make a formal complaint.
This is not the way to treat you customers. I will be cancelling my account once the new plan kicks in for another service that do care about their customers.

This new recomendation system or something like it... its broken. I want to wach something new, and i got only what i saw already

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment