AmazonReviews 11,105

After you click to try to use the chat option on amazon or in the app you get the error "Sorry looks like we hit a snag, chat is not available right now but we have other option for you"(first screenshot) and when you click on it it sends you to a page to enter your phone number to talk to someone on the phone. When I open the source page with all the page's code of the chat window error I can see that it is without a shadow of a doubt amazon responsible for blocking people from the chat. Second screenshot is the code line confirming this fact. The last time I was able to use the chat I had asked for a refund for the fake counterfit item (amazon sold and shipped) they sent to me. I was unnecessarily transferred to a "member of the leadership team" named Meghna. We all need to put our blocked chat encounters up here and trust pilot with the name of the amazon employee responsible so we can shed light on and make it known the shady things amazon employees do to their customers out of retaliation.

Despite cancelling my subscription, Amazon is still charging me a monthly fee for 4 months now. I have found it difficult to: 1. Find the Amazon screen and prompts to speak with a person, not AI assistance 2: Find access to a customer care email (still can't find one) 3: Follow up on my reported complaint as I have received no communication despite Amazon promising it would be resolved (twice now) 4: Proide a bad review on Amazon within their own site, you can only rate products purchased or do an internal complaint.

I am beyond disappointed with Amazon. I ordered a brand-new ASUS ROG Tessen to give as a gift, but what arrived was a used, dirty, and oily unit.
​The box had no factory seals, the manuals inside were crumpled and shoved in haphazardly, and the silicone parts were covered in dust. Most disgusting of all, the controller itself had oily fingerprints and residue all over it. This was clearly a returned item that Amazon's quality control completely ignored and resold as "New."
​To make matters worse, I am currently in another country. Returning this would cost me nearly half the price of the item in international shipping fees—money I shouldn't have to spend because of their mistake. When I contacted support for a partial refund to compensate for this "used" state, they flat-out refused.
​I have been a loyal customer and have even bought this exact model before without issues, but this experience has been a total scam. If Amazon thinks it's okay to charge full price for someone else's used "trash" and then refuse to help, they have lost me as a customer forever.
​Stay away—Amazon is no longer reliable for high-end electronics.

I've been buying from amzn for over 20 years. I've bought expensive tv's and other electronics many times and never did a "post Super Bowl" type return. But I'm going to start buying a lot more from WMT and Home Depot because amzn automatically banned me from ordering because I've been having huge problems with deliveries at my second home in Austin. I bitterly complained to amzn when a driver just left a $208 order on the sidewalk outside my complex's locked gate, for porch pirates to steal. After I kept complaining about lousy deliveries and I sought a price adjustment on a less than desirable purchased used item, amzn banned me.

I used Chatgpt to develop a strategy to "lie low" for three weeks, saying nothing. Then amzn allowed me to order again. But learning that amzn blames the customer, no matter what, and refuses to take responsibility for their own failings really turned me against them. Now, I can't complain about ANYTHING, even when I'm 100% in the right, because the amzn algorithms score points against me. So I recommend that long term amzn users begin to diversify to other sellers because the slight"bad luck" streak, even for a 20 year plus, good customer, means nothing to the amzn algorithm. Plus, I've learned from Gemini and Chat both, that amzn initiated newer, brutal standards to ban 10% or more of its customer base, saying they're crooks, when they're not.

Probably worth considering that Prime may not be a good deal because amzn doesn't evaluate you based overwhelmingly on their entire 5-20 year experience with you. The big focus recently implemented is: "is this customer making money for us in last 30 days, is he sapping up too much customer service time with his complaints, justified or not, etc.? Since anyone can have a usual sequence of events like I had and get suddenly banned, Walmart, Home Depot and other sources make more sense that paying a high Prime fee.

Like Gemini and ChatGPT both told me, most people will blow off comments like mine, UNTIL the day comes when the amzn AI program lowers the boom on them. So consider my review as sort of an initial warning to be very careful in dealing with amzn. It is not the amzn of 10-20 years ago, with the customer is always right attitude. Now it's " prove to us every 30 day period you're not any trouble for us."

#AmazonToWalmart #PrimeExit #20YearCustomer

Amazon is still convenient for fast purchases, has a huge catalog, quick checkout, and delivery options that help when you need items urgently.

Amazon's decline isn't a glitch in the system; it's the system working exactly as designed. The company has chosen to replace genuine customer support with a maze of automation, outsourced scripts, and dead‑end contact loops that make speaking to a capable human feel like an act of trespassing. What used to be a service‑driven company has transformed into a fortress of bots and barriers, engineered to keep customers at arm's length.

Even the executive escalation channels that once offered a last resort — the widely known *******@am… and *******@am… addresses — now bounce back with automated rejection notices. The message is blunt: Amazon no longer wants to hear from the people who keep it in business. The company has built a structure where accountability isn't just missing; it's been intentionally designed out of the equation.

For years, Amazon has coasted on the illusion of convenience, banking on the assumption that customers would trade scrutiny for speed. Fast shipping became the shiny distraction masking a slow, deliberate erosion of service quality, transparency, and basic respect. But convenience has limits, and it cannot indefinitely compensate for a company that treats customer concerns as an inconvenience.

The widening gap between Amazon's marketing promises and its lived reality is becoming impossible to ignore. If the company continues to prioritize cost‑cutting over competence, automation over accessibility, and opacity over accountability, its decline won't be a matter of speculation — it will be the predictable outcome of its own choices.

Amazon isn't merely falling short of its former standards. It is actively dismantling them. And consumers should ask themselves whether the convenience they're clinging to is worth the experience of being treated as disposable.

Amazon has me so upset I can barely write this. After three days of trying to put together an order to get free shipping, it finally looked ok, then I went to the checkout and they are demanding $13 to ship my coffee! The coffee didn't qualify for free shipping. CRAZY! I had to get the order up to $59 to get free shipping and it STILL didn't work! Amazon is just one big SCAM. And they try to trick you into joining Prime at the checkout. So SICK of their scammy dishonest BS. I'm going to just go to the store from now on. I can't deal with this stupid crap anymore.

Amazon has really dropped into the toilet. It used to be a great place to shop. Now, even though I"m paying the Amazon Prime membership dues, (which of course have gone up in cost), in order to insure 1 day and 2 day deliveries, it's now taking a WEEk to receive orders.

Besides that, where they used to include movies with Prime, they're now loaded with ads as well as less and less movies are actually free. I think it's time to rethink whether or not I want to continue paying Amazon for my membership. The most recent delay, (among many) was supposed to arrive on Nov. 26th. It now has a delivery date of Dec. 9th. This is the 3rd delayed delivery n=in a 2 week period.

I've been an Amazon Prime member since 2001, almost 24 years, and in all that time, I've never received a message like this before: "Hi Philip, Unfortunately, we ran into an issue when attempting your delivery. We will try again. Add or update delivery instructions."

Today, I got this message, and honestly, it feels like the last straw. I average around 300 Amazon orders a year, and I've never had a delivery issue until now. This time, I can't help but think the driver was just lazy and wanted to go home early, maybe distracted by this stupid $#*!ing Halloween or just over it.

It's incredibly frustrating to be a loyal customer for so long, only to be let down by poor service. Amazon, you need to do better. Customers deserve reliable, professional delivery, not excuses and missed deliveries.

The time you spent in commercials is longer than actual movie or series you are watching. These greedy people never get enough.

I had a terrible experience with the FBA seller Móviles y smartphones libres Store on Amazon. The seller violated EU warranty laws by keeping my defective tablet for over a month and demanding an illegal payment for warranty repairs. Despite the item being fulfilled by Amazon (FBA), Amazon's customer service refused to help. After I filed a complaint, Amazon blocked my account from posting reviews. This is unacceptable behavior from a company that claims to protect its customers. My order number was **************534, and I have filed a formal complaint with EU consumer protection authorities.

Amazon continues to miss delivery dates. Customer Service promise to Expedite, gives new dates then you receive an Email with the same old dates. They claim it's due to product sitting at the Wrong Fulfillment Centers and / or delays. Really 2 month delays? Only Solution they offer is to cancel the Order.

Placed three orders for a phone case, and every single one turned into a terrible experience. On my first order, the delivery driver called me and spoke to me in an insolent and aggressive way, then even went as far as to cancel my order. On my second attempt, the package was sent back before the pickup deadline, even though I went to collect it within the given time frame. The result: wasted time, frustration, and absolutely no consideration for the customer.
I'm extremely disappointed with the service and I cannot recommend it at all.

Amazon refuses to return my money for a defective DVD/VCR that I returned over a month ago. They received my return on August 18, but refuse to process my refund claiming possible fraud. They owe me $272.86. I am 75; get $808/mo SS. I can't afford to lose almost $300 for a defective product that has been returned. Ridiculous. They can refund my money to my Synchrony bank account linked to my Amazon account. OR my credit card on file with my account. How could that be fraud? They claim I must provide ID. I didn't have to provide ID when they took my money... within minutes. They should be able to refund money to the source within a week. They have a program where you hold your ID up to your computer and it takes a picture. I have done this over a dozen times at this point. I have a Colorado Driver License. It is a valid ID. Their process requires you to select the country of your ID and the type. I selected United States and Driver License. The program tells me to check the country because I have selected the wrong country. After several attempts, my submission has been accepted, then they say I must wait 3 days and contact customer service (a nightmare in itself) to get my refund. I am, now, waiting 3 days for the 3rd time – while Amazon has MY MONEY. Amazon has millions of customers. Imagine that 100,000 are waiting for a refund, averaging $200. That's 20 Million dollars that they are keeping, earning interest or whatever, while us customers are put through the ringer to try and get our money back. Their software/ refund process is the problem – NOT MY ID, yet they continue to give me the runaround while keeping MY MONEY. This is certainly an issue that affects Coloradans as well as all Americans and others who find themselves held hostage by Amazon return "policies".

I clicked on an amazon.com Call Me link I have to have them give me a call me to report a problem with their website not allowing me to select 600 to 699 watt computer power supplies. I received a call and after telling the woman at least three times what the problem was, she still could not seem to understand the issue or what the issue was it seemed. I disconnected the phone call after being on the phone for 14 minutes.

They locked me out of my account because I changed the details on a high value order. This is fair enough and I'm happy they are looking after my security. However I would like to get back into the account, and they are finding it difficult to make this happen. The automated AI customer support, is about as much use as a chocolate teapot. I just sends you back the the first page you start on over and over again. I tried calling, but once again it was a waste of time, the operator said they would clear the block on the account and i could use it. Here I am still unable to log on ten days later, having received endless automated emails telling me how wonderful their service is and how much they care. They just need a human with half a brain to look at it. Its an easy fix made impossible by a lack of human resources, and a lack of care. Amazon are now so big they wont notice if my account doesn't work, and they wont care.

JUNK STORE! 95% of every item is JUNK! 50% RETURN RATE! Delayed Shipment 28 days nd then would not allow reviews

Do not buy anything from JB Tools thru Amazon. I bought this item in Nov 2023 as a Christmas present and it was used for home use and 1 battery would not hold charge after 6 Months. I waited too long to report it and JB Tool said not their problem and DeWalt won't back it up because JB Tool is not an authorized dealer. Now Amazon said we waited to long for their 90 day return. Do your homework when buying thru Amazon and know who the sellers are. Not all are authorized sellers. SHAME ON AMAZON

I purchased and redeemed an Amazon gift card in 2019, and the funds were successfully added to my account. Shortly after, Amazon locked my account. When I finally regained access in 2025, I discovered that my entire gift card balance had been removed without notice or explanation. I contacted Amazon support more than 10 times via chat and email, but I only received copy-paste replies. Their final statement says they "cannot verify the authenticity," yet the card was already redeemed and accepted by Amazon's system in 2019. I even escalated through the BBB (Complaint ID: *******) and provided screenshots from my Gift Card Activity and the official account reinstatement email from Amazon. Still, no one at Amazon has provided any proof for why the balance was removed. This is extremely unfair to customers. All I'm asking for is a clear resolution or restoration of my balance.