AmazonReviews 11,105

Too many times, we are notified our order was delivered and it wasn't. Amazon does nothing about the delivery companies lying about deliveries to make their numbers look good. We should be allowed to charge Amazon for all the lies and headaches and on top they tell you "Wait up to 10 more days for delivery". Just called customer service to ask why I keep being charged $15.98 twice a month for my subscription. I have the bank statements to prove it, she tells me no there aren't 2 charges, that I and my bank are wrong. I have had enough with Amazon's bull****.

I ordered an item worth £336. The item arrived but was not usable so I returned it. I ordered a similar but different make, so I have in effect bought two machines. They refunded the money to an online Amazon GIFT CARD, meaning they were holding the money in credit. I was not told this, and so I was waiting for the money to be refunded to my credit card, not knowing it had been credited as a Gift Card. Whilst I was waiting I ordered other small items, Unbeknown to me these items were deducted from my Gift Card balance. When I spoke to Amazon this morning, they said that because my last purchase was "paid for" from my Gift Card fund, they can no longer refund me the balance other than for it to be used against future purchases. Having a substantial credit with Amazon means that
A) I am without the money in my bank account.
B) I have to use it up through future purchases
C) it will take me considerably longer than a year to use up the credit during which time I am without the funds and Amazon is gaining interest on it. I now want to close my account, but in so doing I was told that they would still not be able to refund the balance - in short I would be making a gift of £296 to Amazon! As far as I can determine that is against UK law, and I will be seeking ways of using social media, Trading Standards and other avenues to bring this shady and dishonest business practice to the public's attention

I sought to withdraw my investment funds, but the attempt was unsuccessful. This situation led me to believe that the investment platform might be a scam. Their repeated demands for additional money were particularly concerning. Fortunately, I found several positive reviews about A -M -D- A -R- K_ L+ I +M +I+ T+ E+ D * C0M, which helped me recover my full amount.

When I purchased the computer on Amazon, they charged me an import fee deposit of $91.16 and promised in the text that if it was higher than the amount that was paid by the shipper, then they would refund the amount after three months. The shipper, UPS, does not do customs clearance here, so I had to spend all day in the airport to claim it myself and pay an extra amount for the import fee.
I have contacted Amazon so many times by email and by phone and by text, by chat, every possible way. Their customer service is zero. I talked to them on the phone last month, on the 26th of last month, and they promised that within 48 hours I would get a resolution because they were escalating the problem upwards. I phoned them again last week because I have heard nothing and I was basically given a script telling me, exactly all that I knew before, and they couldn't do anything more. So, basically, they've stolen my money and they have no intention of giving it back, even though I have the proof that I paid and UPS didn't. So, i recommend that if your order includes an import fee deposit don't expect you'll get anything back, better to order from another company!

Hello Amazon fresh. THIS IS FOR THE BRONX LOCATION.
I have made a total of 6-7 complaints to your customer service regarding a delivery issue but nothing has happened. A delivery person by the name of BRANDON has delivered to me 7 times and out of the 7, he has followed directions only once! I have a disability & i'm unable to leave my apartment (hence why i get my groceries delivered to my FRONT DOOR) i SPECIFICALLY state to deliver them to my front door but he doesn't. I live on the 12th floor. He leaves them on the lobby floor where they can & will get stolen. He also doesn't take pictures of the groceries when he steals them. There's another delivery guy named LEROY who on 3/24/25 left my groceries scattered on the lobby floor & on the mailboxes. He didn't bother to come upstairs either. He cut off the tracking so i wouldn't see how close he was then the text popped up that my groceries were delivered. He also does this when he steals them. Ive had my groceries stolen or "not delivered" twice by these two people. I will have to get lawyers involved because people like this shouldn't be working as delivery persons if they don't want deliver.
I DONT UNDERSTAND! I don't know these people personally, why is this happening to me? & i ALWAYS tip $8-$10! (if directions are followed) welp, too bad!
& GOODBYE AMAZON FRESH since yall don't care to solve the problem. 7 complaints is ridiculous! Edit: 3/25/25 ALSO WATCH OUT FOR ANOTHER DRIVER/DELIVERY PERSON NAMED KYLE. Was supposed to get water re-delivered today 3/25/25 but he cut tracking off & didn't take a pic of the product & it wasn't delivered to my apt door.

This package can not be tossed it will damage the door sensors and this was a replacement because the first one was damage the same way, it showed the person doesn't care about doing there job Wright

I ordered 2 bags of Easter Candy today for my children. 10 minutes after I ordered I get an email it was cancelled however my card was charged $25. I called and asked for a substitution and was told no! Then I asked for manager was put on hold for 29 minutes then the call disconnected! No candy, no help and no more money to buy candy 😥

We ordered a sofa through Amazon that arrived vacuum-packed—but the packaging wasn't properly sealed. As a result, the item developed visible mold, making it a serious health hazard. The situation was urgent, yet Amazon Customer Service was completely unhelpful. We spoke with two representatives: Sam, who repeated scripted answers and did nothing to escalate the case, and Aldrin, a so-called "manager" who pretended we were cutting off mid-call just to end the conversation. Amazon refused to offer a pickup, a refund, or any solution other than "wait for the third-party seller to respond"—which could take up to 4 days, since we reported this on a Saturday. To make matters worse, the sofa can't be repacked, doesn't fit in our car, and we were told we'd have to handle the return ourselves—despite it being a hazardous, bulky item. This is not how a company of Amazon's size and reach should operate. There was no sense of urgency, no real support, and no accountability. We are now filing complaints with consumer protection agencies and escalating this case further.

1) No Prime membership option WITHOUT Prime Video
2) $140 a year in which more than HALF of features you do not or have no interest in using
3) They should offer levels of subscription for people who want Fast Shipping ONLY

Amazon has been the best app to purchase things, even though the things there are more expensive than Temu or Shein it is still better to be wear the same things with other people

I bought a product but never received it. I immediately contacted the support team, but they didn't give me any clear answers. They just stall for time and in the end do not solve the problem. Very disappointed in the service, never expected such problems from such a large company.

I don't think a week goes by where I don't order something from Amazon. It's just too convenient. I've had mostly great experiences, but one time a package said it was delivered and never showed up. Customer service refunded me right away, so no complaints. Prime is 100% worth it for the fast shipping alone.

They need a direct email where you can tell them what is wrong. This time when I went to enter my car information the trim on the information placard was NOT in their selection so I could not get a part from them they lost a sale and maybe more! And this problem does not fit into their help selections eighter!

Still, I prefer this online retail giant over the others that are growing up faster, than mushrooms after the rain. Being a bookworm is a challenging task and since I don`t like electronic versions of books, I order good shape originals from amazon. Someone would call be dumb, as the prices are relatively higher there, but let`s value the history. One of the first online bookstores deserves attention and credits from us, since I`ve faced delays or any other issues with delivery of my books. Believe me, I ordered more than 50 in those years, so…

I ordered an alternator for my Durango and initially was to get it in 3 days (on a Monday). They didn't hit that date and said I'd have it that Thursday. Well they didn't hit that and now today (Friday) I look for a date and it just says delayed. I tried to post a review on Amazon and they tag those reviews and say they take full responsibilty for the issue. I have no clue what that exactly means. They have done nothing! Today I went through their online chat and got the order cancelled. All I can say is Amanzon is a joke when it come to shipping. If you can wait for your order then fine. I've waited over a week for this alternator. My vehicle is disabled and I need to get it fixed. Again if you can wait then order from them. If it's something you need on the date they initially say it will be there, then order from someplace else. I'm now going to oder from eBay, which I should have done in the first place. I've never had this issue with eBay. I've had this happen many time with Amazon, which is why I cancelled my subscription with them years ago. They give you free shipping at a certain $$ point and this order was free shipping. Never going to do that again with something I need right away.

I ordered the Samsung Galaxy Tab S9 FE on December 27,2024, with an estimated delivery date of January 11. By January 8, it still hadn't shipped. After struggling to contact Amazon, I was assured they would "sort it out"—which meant delaying my order by over two weeks to January 27, with no explanation or notification (after multiple attempts at ascertaining the cause of the delay).I needed this tablet for an important exam, and I specifically chose it based on the estimated delivery date. Repeated attempts to get real answers led to the same generic response: "Sorry for the delay, but there's nothing we can do." When I asked to escalate the issue, I was told it was "above my limitations" and the chat was closed. Amazon promised a shipping refund in February, but after another tedious attempt to contact them in Feb, I was told that was incorrect and Amazon "does not offer refunds." How can you promise a refund and then tell me you don't do refunds?This experience has been frustrating beyond words. Amazon lacks transparency, has poor customer service, and makes it nearly impossible to resolve basic issues. If you need something on time, don't trust their estimated delivery dates. Their customer support feels like it is designed to wear you down, and they seem to thrive on making complaints so difficult that people give up. Is that why you don't really see negative reviews? Shall we rather stick to Takealot or even the cheaper new e-commerce companies?

I ordered an item on Amazon which didn't fit so I returned it and received a confirmation in my order status that it was refunded for a total of $ 48.11. I used my credit card to purchase it but no return was noted. I contacted Customer Service which was a very difficult task and was assured my credit card would be refunded and I would get an email update from the rep in two days. That never happened and still no refund after 10 days. Got in contact again with C/S and was informed it was not possible to refund my credit card and I must accept a gift card. When I objected to that, the rep cut off the phone call! Okay, so I decided to use the gift car for another purchase and was only provided only $ 23.77. I was shortchanged out of $ 24.34! I will pursue this further but I suspect to no avail. Be careful with returns/refunds and better yet, buy your stuff elswhere. Amazon Sucks!

I stopped all business with him. I like his ex wife though. She has a soul.

My god, what a fing money hoarder and — what's the opposite of a Navalny? Oh yeah, traitor.