Rediculous! No respect to customers all all do not care about customers do not care at alll!

TRAIN YOUR DRIVERS WELL!
TRAIN YOUR DRIVERS WELL!
TRAIN YOUR DRIVERS WELL!
TRAIN YOUR DRIVERS WELL!

Nice products ye bahut acha products hai aur bahut hi
acha hai

Amazon -Call Now **************@4404
Amazon -Call Now **************@4404
Amazon -Call No...

In the last month, I've had serious problems with Amazon. This all started with an order that I did not receive in late May in which I called that night to report it and instead I have a woman agent named Katie (I hope you're reading this because you deserve to be called out for your racist profiling) beraid me and threaten my account and when I asked for a supervisor, she hung up on me. I angrily called back and reported her in which I know they did absolutely nothing and of course, did not get any replacements for the two blu rays I had purchased all because Amazon drivers are too lazy to get their fat asses up to a persons apartment and properly leave packages where they should and belong. I waited almost three weeks after one their spineless lying agents told me I'd get an email about the situation and I never got one. Now, fast forward to the present, I ordered another blu ray and then I get a picture by the driver of some mail room that I don't recognize in a building that I don't know where it is. I call them up Monday night and I get this jittery third world country person and report it and then puts me on hold for about twenty minutes and tells me that he cannot issues any replacements or refunds because his "system" is not allowing him too and that I would get an email later on their so called pending investigation. I get the email this morning and I'm being denied both replacements or refunds.

Now... the fun starts. I call them up this morning where I encountered not one, not two but three agents. The first one was this woman who told me the same thing without explanation and requested a supervisor. Then was put on hold for about twenty minutes. A supervisor comes on another timid (nothing knowing) third worlder who is just another flunkie who doesn't know anything about consumers rights. He said to call about in 48 Hours and report it again. Then I asked him about the status of my account because after being threatened about a month ago by an unnamed "account specialist" who sends emails making threats that your account is under suspicion and whatnot which would drive any customer even loyal ones to get angry. Then I get another specialist looking into the matter after the idiot supervisor who did absolutely nothing. This guy was both condecesending and insulting and his voice makes you want to punch him. So after giving me the reasons why I could not get replacements, (which are unacceptable still) and still not giving me a straight answer, he states "read your package risk loss policy on the website" and this is where I lost it. Immediately I demanded another supervisor, not only did this guy get nasty, he hung up on me. I was cursing up a storm and recalled Amazon for a third time.

This time around, another woman answered with their usual condesending greetings of "Hi, how are you?" after angrily yelling at her (and at this point I did not care who it was answering because I was already heated) and requesting to talk to another worthless supervisor, who is another one from a third world country. This one was on the phone with for two hours. Two hours in which at one point, the idiot hung up on me and then called back to say that his call got disconnected. Yeah, right! At this point, I just let him have it. If I was going to be on the phone for this amount of time (about three hours) this was the person who was going to be unleashed on. I asked him simple questions such as "Do Prime members have rights in regards to getting the best service and rights for items lost, damaged or replaced?" After about a minute of stammering, the guy said "yes". Oh, what makes this funny is that the guy actually said on his recall "that everything was being recorded" No kidding, Sherlock! Next question I ask him and this was the hardest for him to answer because he was stalling and trying to look for a script to study to respond to me. "Will my future deliveries be guaranteed if they are lost, stolen, damaged or misplaced?" He continues to stammer and he knows I have him on the ropes at this point. He says "I don't know". So basically I tell him "What do you mean you don't know? You have a money back guarantee policy that also applies to Prime members and you're not going to fulfill that. Then you're a bunch of liars. I yelled back into the phone. Then I told him that he and the company are in violation of the Prime membership rules which in this case more than is in regards to lost, stolen or damaged items. Then what really infuriated me for the final time is that he repeated the same stupid script for a third and final time in regards that they cannot give me replacements for the items that are not here. Then angrily I told him "to stop repeating the same thing over again. I'm not stupid". It seems that these people always repeat the same BS to try not to answer your questions because a. They don't speak proper English. B. they only read from very minimal scripts that if a monkey could talk would do a much better job in actually saying them properly c. They don't know jack@##@%# They guy at the very least could've said okay, I'll give you credit or something for your troubles, but no. After all this time wasted that I will never get back, this is a great example of why Amazon deserves to fail and fall hard.

The reason I state this is because they have no real management. No customer service workers that care or know how to treat people and it is not hanging up on people just because they have the right to get upset at a situation that shouldn't be happening at all if you had the proper management and training to handle situations like this.

Then there's this "mysterious account specialist" they have. All of these agents call themselves by something right eventhough half of them are fake, at least they have names. No, this account specialist, who likes to threaten people and whatnot, doesn't. Why? Is because that person doesn't have the balls to say that to the person in question that they're sending the email too with their threatening language? Some agents say it's the computer that does it and I think that's a load of crap too. The writing on these threatening emails are too good to be done by the computer and the agents give you unbelievable answers as to why they're sent in the first place. Stuff like "Oh, this is sent automatically", "this is not a threat or warning, it's just to let you know about your account", etc. All BS! They think that you can be intimidated and scared that you won't complain and I personally have rights as both consumer and as a customer, to exercise my rights to express my anger and complain about the crap these people pull on a daily basis. They think that customers like myself are stupid and we're not. They ship expensive things in plastic wrappers that cause damage, they ship in easy tear away paper envelopes that one package a friend of mine got was so torn up that caused damaged to his items and complained and has not ordered from them ever since. I ordered a very expensive item for my birthday months back and it was wrapped in that cheap bubble envelope and this was not a box to be put in one of this cheap flimsy unprotected recycled plastic crap. This should've been packed in a box and it wasn't. I complained about it and the item couldn't be replaced because they ran out of it. Now I have to live with a slightly damaged item. Way to go guys!

As of now, I've already cancelled about five pre-orders and soon will follow. I've already told them that I'm seeking better alternatives than them and I really hope they lose money to be honest. I mean how do you have a company filled with people who don't speak proper English, read from scripts and treat you like you have no rights. A company that doesn't care. It's true that even during the pandemic, customers including myself also had problems with them. I will not deny that because it happend to me. In one order I placed, I asked them if they could reduce the price and the agents solution was "return it for a refund" and then "reorder it to get the lower price". What kind of crap is that to say? Best Buy online price matches other sites including Amazon and they do it without a problem.

As you see folks, Amazon has become in customer service like eBay has become nothing but people who don't know anything but the scripts they read and they're always saying sorry. Sorry this, sorry that. But what they don't do is resolve your problems like they used to. Now it's you snooze, you lose. So if your Amazon driver loses your package, consider it money stolen by them and caused by incompetence on both their drivers and the outsource company they use, Lazership which has a terrible record of having packages stolen or lost. How can you rely on a shipping company like that and especially drivers who have the time look high or get stoned in their unmarked, non Amazon cars. It's no wonder these packages are stolen and whatnot and of course, they want to blame customers like me for their faults. I say that they are in violation of their own Prime Membership rules by not fulfilling their own agreements for guarantees as they state on their website and also for how they treat their customers over the phone and through chat, which is ten times worse because they definitely do not want to help you and always in a rush to leave without a resolution. I had to report them once for this girl who came on and starting writing gibberish and I was like what the hell? Which I think she did on purpose just to not help me or leave. And another trick they do is that the chat ends at a certain time (it's not 24/7 in case you're wondering), they will talk you up and look like they're trying to help you and you think they are, and then say that you'll have to wait in the morning to talk to someone else and just leave you hanging. This usually happens late at night say around 1 AM here on the East Coast because apprently they want to go home and get high like the stoner girl I talked to or get drunk or whatever.

This is scary to think that these are the people that a billion dollar company has working for them and now don't give a damn about customers like myself who have lost money by the faults of their own workers and not us who are the ones entitled to have them because we freakin' paid for them! The way I see is this way, I really hope that another company opens up to compete against them to teach them a serious lesson. It's about time that someone else stepped up and take the mantle from them because it's only going to get worse and worse if customers are not entitled to getting lost, damaged, misplaced items replaced or violate their own terms of agreement for Prime members and anyone else that orders from the site. They are should be embarrassed and ashamed and eventually, they will pay the price for they're doing and I will be glad when that happens. Oh and to those fake posters, their customer service is exactly as I'm stating it. If it wasn't I wouldn't be writing this. You people are idiots if you think that they're doing the right things for customers, they are definitely not. This experience I've written is more than ample proof of your misinformation.

I recently placed honest and truthful negative review about my personal Amazon experience where I felt that Amazon become one of the worst online retailers due to following reasons:
1. Amazon has been caught using third party companies to place fake product reviews that completely crashed consumer trust in Amazon products.
2. Amazon product quality drastically degraded over time resulting in crazy amount of product returns where I personally out of 10 purchased products would return at least 5 due to either bad quality of the product or receiving used products when order was place for a new product.
3. Amazon Music service is probably one of the worst on the market especially for the Prime member users where you get very limited music selection with poor audio quality. They are forcing you to sign up for the Unlimited service that still have poor audio quality and if you want HD audio quality Amazon forcing you to pay extra on top of Prime and Unlimited memberships.
4. Prime Movies service have very limited collection of good movies, where you forced to rent or buy decent movies making you spend an insane amount of money on top of Prime membership.
5. Amazon Store Card mobile app is very buggy where it takes literally up to 5 business days to show transaction and payments. Amazon also make false advertisement about every day 5% cash back rewards that I've never received because their cash back rewards only come at the end of each billing cycle. They also using Synchrony Bank that would engage in ruining your credit score by reporting it to all main credit score companies if you close Amazon Store Card due to poorly designed mobile app. 6. When you call and complain to their Customer Service that is being outsourced to India and other countries you receive very poor service where customer service agents don't really care about your Amazon experience and would not ask you how we can make your experience better, instead they will intimidate you via email with threats of banning your account (see email example below). I am done with Amazon as it become one of the worst online retailers with shady practices!
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Thanks for your understanding in

Amazon IS the best and thé fast and IS Sow easy for thé any Wan for any man ans i love hit and thnx you

I have never dealt with such Huuge EGO of Service Manager as this time at Amazon.
Good Luck!

The item BROKE broke after few months of operations. Amazon's customer service manager, clearly stated that Amazon does not care about broken items 30 days after sale.

The Amazon representative was OFENDED that I'm calling about a WARRANTY and that I should contact the PRODUCER.
GREAT work AMAZON.
COSORI Electric Kettle Glass, Tea Kettle. Friday, May 7,2021 / ‫**************644
https://www.amazon.ca/gp/product/B07GFDMJY1/ref=ppx_yo_dt_b_search_asin_image?ie=UTF8&psc=1

This is the second "Fresh" order over two hundred and fifty dollars I've signed in for. Like the last shipment, NONE... that's zero... frozen products were left out while I was charged for them.

I checked the Amazon fresh page and found the same frozen goods were enticing me to buy and receive in two days. So someone is lying about packing frozen products in your bag. Then, you can fight with the "Never there" customer service to get refunded.

This has turned into a nightmare for me... I have other things to do besides monkey with Amazon assholiness. I'm done. Contacting BBB and Consumer affairs, my five thousand plus followers on Facebook including the Marine Corp group I administrate. Good luck Amazingyerstillinbusiness.

Protecting Consumers | Federal Trade Commission
https://www.ftc.gov/news-events/media-resources/truth-advertising/protecting-consumers RCG Advances, LLC (June 14,2021) Amazon Flex (June 10,2021) BASF SE, In the... Whose Tips Were Illegally Withheld by Amazon (November 2,2021) La FTC...

FTC International Monthly | Federal Trade Commission
https://www.ftc.gov/policy/international/ftc-international-monthly Puts 700 Advertisers on Notice About Fake Reviews and Other Misleading Endorsements... the Senate Special Committee on Aging About the Agency's Work To

Proofs of my purchases here: https://www.youtube.com/watch?v=79gp81iKo_8&t=2s
And here: https://www.youtube.com/watch?v=_SiKSmqdI3s&list=PL1r0vltjzqYcC_FhJtRcnvxPAm7Xrseyg