Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Netflix

Netflix

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Netflix?
grey stargrey stargrey stargrey stargrey star

Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Arizona
2 reviews
5 helpful votes
Follow Chris M.
Unfollow Chris M.
Share Review
Report Review

Purchased subscription for Netflix a couple of months ago at a fantastic monthly rate. In tandem with my Playstation 3, I now have a reliable medium to watch all my favorite movies and television shows when I want without commerical interruptions.

No more expensive monthly fees for special channels via cable and satellite providers. This is the way of the future and Netflix is leading the way.

If you haven't heard of it or checked it out do yourself a favour and do so... you won't regret it..

Date of experience: January 27, 2011
New York
3 reviews
6 helpful votes
Follow Anna T.
Unfollow Anna T.
Share Review
Report Review

I love Netflix!
January 20, 2011

I love Netflix! Their have a great selection of hard to find movies that are difficult to find even in those obscure movie stores. Their on demand feature is amazing and really fast in comparison to other sites that stream. Also I am so happy that it is ad free!

Date of experience: January 20, 2011
California
142 reviews
427 helpful votes
Follow Alex L.
Unfollow Alex L.
Share Review
Report Review

Netflix has greatly improved their selection of on demand download content in the recent months. I was going to cancel but they really stepped up their game to compete with apple and is worth the 9 dollars per month.

Date of experience: October 11, 2010
Ohio
32 reviews
225 helpful votes
Follow Jesse G.
Unfollow Jesse G.
Share Review
Report Review

I have recently become a member of Netflix. With Netflix I have been watching movies instantly online with my xbox 360 and my blu-ray player. This is very nice and a inexpensive method to see movies. They offer a large selection of movies at a reasonable price. Check it out for 1 month free.

Date of experience: September 27, 2010
Georgia
30 reviews
102 helpful votes
Follow Olivia M.
Unfollow Olivia M.
Share Review
Report Review

Netflix
September 25, 2010

Netflix. What more can be said?;-) If you can spare the 8 to 10 bucks a month, they're definitely worth it! I love that not only can you receive DVDs in the mail, but now with your monthly plan you can get unlimited streaming on your pc or tv too. If you've never tried Netflix, they usually offer a free month to new users. You can cancel at anytime.

Date of experience: September 25, 2010
California
19 reviews
98 helpful votes
Follow Kasey P.
Unfollow Kasey P.
Share Review
Report Review

Netflix is best way to catch up on any of your TV shows or even old classic movies. I usually signup for netflix every summer to catch up on my movies and shows. I even rent some really old school movies like the Goonies. Best part about netflix is you get awesome pricing plans which you can choose from. If you're a crazy movie fanatic like me you can order 3 movies at ones and send them back one by one as you finish watching them, and get more in return.

Date of experience: August 17, 2010
California
26 reviews
136 helpful votes
Follow Alexis P.
Unfollow Alexis P.
Share Review
Report Review

Netflix is neat
August 6, 2010

Netflix is neat. No late fees, up to 3 DVDs a month, and a numerous selection online to watch instantly. The best part?

If you lose a DVD you obviously have to pay for it, but if you find it within 365 days (Yes a WHOLE freakin year), and mail it back to them, they will refund ALL of the money! How neat! No problems with netflix so far. =]

Date of experience: August 6, 2010
Texas
8 reviews
34 helpful votes
Follow Earl T.
Unfollow Earl T.
Share Review
Report Review

This site is terrific. I am so hooked on netflix, very reliable and such a nice company to deal with. I recommend this site highly if you enjoy renting movies. No late fees either which is great.

Date of experience: June 20, 2010
Nebraska
3 reviews
6 helpful votes
Follow TJ S.
Unfollow TJ S.
Share Review
Report Review

I like Netflix
May 7, 2010

I like Netflix. You can keep the movies as long as you want. They have a bunch of old stuff. Don't have to worry about getting out to take back videos. Nice. Recommend it.

Date of experience: May 7, 2010
Delaware
19 reviews
90 helpful votes
Follow Sherry D.
Unfollow Sherry D.
Share Review
Report Review

I pretty much only watch movies on the computer and use sites like hulu the majority of the time. I did the netflix free trial and found they do have quite a few movies that I wanted to watch and the quality wasn't too bad. You have to like the older movies as many new releases are not available on download only. The $8.95/ month is a good deal if you are into watching older movies online.

Date of experience: May 5, 2010
Texas
26 reviews
213 helpful votes
Follow Marie C.
Unfollow Marie C.
Share Review
Report Review

Netflix is great
April 5, 2010

Netflix is great. If I feel like watching a movie I can turn on my laptop and instantly watch something. There are no late fees and no stress if you don't put the movie in the mail on a certain day.

I can mail a movie back in the afternoon and they will receive it the next morning! They promptly mail out my next movie. I think they may have a special deal with the postal service because I've never seen anything get somewhere that quickly.

I'm happy with netflix.

Date of experience: April 5, 2010
Sweden
3 reviews
9 helpful votes
Follow eric m.
Unfollow eric m.
Share Review
Report Review

I got the subscription because i wanted to watch movies online. Their selection is horrible and the quality is worse. I cannot recommend them YET but in a year or two I hope to try them out again

Date of experience: February 12, 2010
Maryland
1 review
6 helpful votes
Follow porkchop p.
Unfollow porkchop p.
Share Review
Report Review

I've been a member of this site off and on since 2002, and its consistently gotten better as turnaround times on DVD shipments have tightened. A few years ago they *lowered* prices for subscribers. If DVDs get lost in the mail, usually see a pattern and deal with the postmaster themselves to resolve it instead of hassling you. Overall, they've been very fair. Thats pretty cool.
Streaming works very well for me. Netflix seems to have won the video over IP race before it started.

Date of experience: January 7, 2010
New Jersey
88 reviews
373 helpful votes
Follow Bobby K.
Unfollow Bobby K.
Share Review
Report Review

The best way to use netflix is to join for a month or two and then try to cancel. When you cancel, they will prompt you for a lower rate and give you special deals. Then, you can rejoin for cheaper than before. Or, you can quit entirely and they will try to entice you back with even better deals. Sure it takes a little bit of effort, but it is worth the cheaper rate to try and quit and rejoin later on.

No more going to the video store for me, blockbuster and their late fees can kiss my money goodbye.

Date of experience: August 6, 2009
Washington
1 review
4 helpful votes
Follow Rajit M.
Unfollow Rajit M.
Share Review
Report Review

Very easy site to use. Easy to find movies, add them to the queue, change the queue order.

Some things could be improved though. The streaming movies to the PC can be a bit choppy at times. In mid movie I had to wait 15 minutes for it to re-buffer. Even if it wasn't Netflix's fault due to throttled bandwidth, it could be a much better experience. Browsing movies can also be a bit cumbersome in a category since you only see 5 at a time.

Date of experience: July 23, 2009
California
4 reviews
8 helpful votes
Follow p w.
Unfollow p w.
Share Review
Report Review

I love this website! I have never had a problem with this site, and I can get any movie I want in my mailbox! What else could you ask for? I would recomend to anyone!

Date of experience: July 2, 2009
Virginia
268 reviews
1800 helpful votes
Follow T N.
Unfollow T N.
Share Review
Report Review

Netflix changed my life
December 22, 2008

Netflix changed my life. - i joined netflix in 2004 and have been a loyal member ever since, even from Guatemala. Though they don't deliver there, I've got the account going for my parents while I'm living abroad, with the agreement that they don't touch my queue or ratings. Netflix has nearly everything i want in terms of independents, documentaries, artsy fartsy obscure, asia extreme, etc. they are 99.9% of the time on time, and when there are issues with their receiving DVDs back from me, there's never a problem with resolving those issues. They're fairly responsive when i request a DVD that they don't have. I only wish they were faster in terms of making the more obscure flicks available. Also, the help center could use some improvement. It can take me some time to find out where and how i can email customer service.

Date of experience: December 21, 2008