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Fandango Reviews Summary
The company has garnered significant negative feedback, primarily centered around its customer service and refund policies. Customers frequently report difficulties in obtaining refunds or resolving issues, often facing long wait times and unhelpful automated responses. Complaints highlight misleading ticket information and website glitches that lead to erroneous purchases, further exacerbating customer frustration. While some customers express disappointment with the service, there are few mentions of positive experiences, indicating a general sentiment of dissatisfaction. Overall, the company appears to struggle with effective customer support and transparency, leading many to seek alternatives for their movie ticket purchases.
This summary is generated by AI, based on text from customer reviews
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Well, for those who have the iPhone App, great.
For those using the website, I'd have to say utilize their movie information, and reviews (keep in mind their "user" reviews are sometimes sketchy) I mean when "users" post about the movie they say being horrible, or great and having a posting date of several months before it is even released.
Sometimes the website doesn't have up to date reviews for movies that are released, even though the reviews are available on other websites.
But in general, fandango.com is a awesome website just, if you can avoid the online ticket purchase do so, otherwise their fees are well I guess the fees are alright if you don't like standing in a box office line.
I have never felt more screwed after making a purchase, they have insane fees per ticket... why not just go to the theatre and buy the ticket there
I made a purchase for 7 people and paid an unfair fee on EVERY TICKET
Ticketmaster is another evil site... don't even get me started
I have never used the fandango website but the iPhone app rocks. The only thing you need to be aware of is that you can't print out the tickets so you need to make sure you have the credit card you used to buy the tickets if you do it far in advance.
Just saw Avatar and skipped the crazy line scene using fandango. I never knew it was so easy to buy tickets before going to the movies. Bad news is the extra fee they charge you, but well worth it as I hate lines. One bad part of fandango is they don't have every theater around and I noticed some of the smaller theaters do not use it.
No Waiting In LIne - Fandango is the best invention EVER. I love how I can purchase tix online and when I arrive at the theatre, head straight towards the kiosks (pass the long lines) to get my tickets printed. Awesome! =)
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