FandangoReviews 1,237

I was given a gift card and the only way to redeem it is through their website with a $1.25 "convenience" fee per ticket. Then, the so-called printable ticket at home (to supposedly avoid theater lines) is also plainly and simply, a lie. It's merely a printable scan bar and confirmation number that MUST be exchanged for an actual ticket printed by the theater itself which means, you guessed it, waiting in a line. There is nothing convenient about Fandango gift cards and besides, I'd like to know who they believe has done any work for that $1.25 to cover exactly? Then to be blatantly lied to about the ticket exchange process is unacceptable. If I ever owe someone I don't particularly like a gift, I'll be sure it's a Fandango gift card.

Fandango is great - until it is not. Then, their attitude is "we have your money, you are not getting it back and you are on your own." The Fandango web site clearly said that a movie had reserved seating and also said that the ability to choose seats would come at the end of the purchase process. The purchase process ended without an opportunity to chose seats - first Fandango claimed that their web site did not say that reserved seats were offered. They backed away from that when I sent them the link of the page that showed reserved seating. Next, they claimed that the theater was responsible, not Fandango, for Fandango's web site. Then, they simply said "We are sorry you are frustrated" and clicked off of the support chat link. No one should every use this company!

DO NOT WASTE YOUR TIME OR MONEY!
Attempted to redeem my gift card for 2 tickets. Trying to do this thru their website is a Nightmare! I eventually called customer support which seems to enjoy making the customer believe it is their fault. I then spoke to a manager, more of a waste of time. I demanded a refund check ( not another card) and informed him that if I did not receive this within a week I would report them to the Better Business Bureau.
I will NEVER use Fandango again and will discourage everyone else also.

Fandango does not even deserve 1 star. Received a gift card which is not accepted by any movie theaters, the web site does not accept the code on the gift card. The phone support was not able to make the site work for 45 minutes i finally was able to get 1 movie ticket for my $25 gift card. No way to redeem the balance on the card. They just keep what is left on the card. SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

Bought 2 x Travel Zoo coupons for "Movie Night for 2 w/$100 certificate Restaurant.com bonus", good for "any Fandango movie tickets including IMAX and 3-D films", "including new releases". When I tried to buy the tickets for a Sunday morning showing of 'Gravity' on opening weekend Fandango site said "unable to process order please try a different showtime". In fact, all the showtimes on Sunday were unavailable, but Tuesday showtimes were all available through Fandango. I phoned the cinema directly and spoke to the manager - they had plenty of tickets for Sunday. After 30+ total min wait Fandango call center they said they were aware of problem - I had to clear my cookies and "Ray" showed me how, and that did work and I was able to purchase the tickets - but WHY would Fandango put a cookie on my computer to block a weekend sale for Regal Cinemas? Then using Fandango charges an extra 'convenience fee' (= more than a third of the price of the ticket!) to use the TravelZoo prepaid ticket... Lucky me - I spent $56 for $30 worth of movie tickets through Fandango!

(PS - the Restaurant.com certificate 'deal' was a total rip-off too but that's a different story.)

I will NEVER use fangago again. I purchaced tickets through their mobile site. No conformation ever came but they charged my bank account immediately. The customer help line had a 30+ minute wait so I used the live chat via internet. Chatted for approx 20 minutes, they could not help me and eventually I was disconnected by them. I then decided to go to the box office and purchace the tickets there to watch the movie. The next morning I called customer service and waited 20 minutes to speak to someone (from a foreign country which is frustrating). They do not want to give me a refund. They sent it to a review department that told me I would recieve a responce via email in approx 5-7 days (not acceptable). I will be disputing these charges with my bank.

Meeting friends for dinner/movie; waiting in restaurant.

Began ordering movie tickets using fandango.com on my iphone. Friends joined us at dinner with movie tickets in hand - BEFORE I completed the fandango order. I quit the fandango site, shut down Safari and put the phone in my pocket (good dinner & movie followed).

No communication from fandango until receiving email the following day, from fandango, asking how I liked the movie... I checked my credit card site and found a $53 charge for 4 tickets, received the previous night.

Contacted fandango to protest the charge and talked to a VERY prosecutorial 'customer service' rep. Fandango's approach very similar to IRS's: If fandango.com recorded the charge, then you made the charge - we do not make errors; customers make errors. No Refund, Not discussing it, Not kidding.

Got AMC and CapitalOne involved. CapitalOne rep handled the issue well and gracefully. AMC provided 4 passes as refund, but fandango.com kept their fee. This is not a site or company that values customers or customer service. This is not a site or company that you should trust.

I had purchased two movie dvd's that had Fandango cash offers ($7.50 a piece) on them for DespicableMe2. The movie theaters that were showing it were Marcus and AMC. Marcus doesn't participate in Fandango and I can see why. AMC was playing the movie but, did not have an option for purchasing with the Fandango codes. Going to Fandango for resolving the problem was USELESS. I would never use Fandango because there is NO CUSTOMER SERVICE.

DO NOT USE FANDANGO! BEWARE OF THE SWITCHEROO...
I purchased tickets for a movie after I verified the information, when I printed of the email the incorrect information was on the email to me/a switch was perpetrated. I called Fandango and they refused to admit the site made an error, the customer service told me that the zip code for which the tickets were purchased was in my zip code not the tickets that requested and purchased. They them told me small private theaters are responsible to resolve my issue and that they will give me the number to call the theater to request my refund. I am out $36.65 for movie tickets, I am going to fight this, I want my money back.

Went on Fandango to purchase tickets for a showing of the Smurfs today. This is being shown in a reserved seat theater in NY. Seats are in high demand as this is a one of a kind theater in our area (reserved, reclining seats). You are basically forced to use Fandango to reserve if you want to get in.
As I was placing my order a large promotion popped up on the top of the screen in red letters: BUY 4 OR MORE TICKETS AND RECEIVE $5 OFF. USE PROMO CODE SMURF.
Attempting to use this code resulted in numerous errors, for which I had to begin all over.In the process I lost the seats I originally wanted and had to choose less desirable seats. I decided to order without the code and contact customer service after to dispute the promotion, so as not to lose another group of seats.
After placing my order I opened a Live Chat session and was told that the promotion expired and this was a glitch in the site they were working on fixing. Fandango offered no compensation for their mistake.
It is my belief that a large, lucrative company, such as Fandango should be compensating customer, who keep them on their feet for blatant mistakes on their part.
I'm sure the $5 wont break their bank.
The issue went unresolved. In addition I had to pay a $5 service fee for using Fandango, which they wouldn't even waive as a courtesy.
This is a DISGRACE!
I will not be using this service again anytime soon.

BEWARE OF FALSE SHOWTIMES. I am so irritated with fandango. Gave us wrong movie times. Arrived at the theatre at the last matinee showing only to be told that the showing did not exist. Both my mother and I checked separately this morning and the showing was there, we planned the day around it and took all the kids excited to watch a movie to this disappointment. Good thing I didnt purchase tickets for the movie time online. Seeing as how difficult it is to get a refund, I would NOT trust fandango to purchase my movie tickets. ZERO stars if I could.

If i could give this a "0" i would. Worst site EVER! Thought i would save time by buying tickets online for a new release, WRONG! I think i have wasted more time trying to speak to someone at customer support than i would if i would of waited in line at Disney!

I ordered my tickets, got my email, credit card charged. Go to open the link in my email and this is what i get "Sorry, the order you are attempting to view either failed or does not exist." So like anyone i try customer service, i call and get a VM which says it is full after 2 rings. So thinking i did something wrong i try again, and again and again. Same result. Now i am waiting on the online chat, i started off as +1300 about 45 mins ago, i am now 853 with still an average of 45min wait.

Are you kidding me!?!? This is absolutely horrible. How can you even call this customer service?

Needless to say i will NEVER use this site again!

Convenient if everything works well. However, Fandango was not willing to resolve a dispute. They accepted a credit card that was not accepted at the movie theater kiosk. Therefore, purchased tickets were not available. Their recommended remediation could not be accomplished because they had not provided information that they said was needed to contact the theater. Poor service ruins a good idea. I will not be able to trust this vendor again.