FandangoReviews 1,237

God awful service, dysfunctional website, and a rip-off. I'd rather get a gift card for a walk on hot coals!

I accidentally bought tickets to the wrong movie theater and Customer service gave me a refund right away even though it says they are not required to give you one! Customer service was great.

Fandango lies by telling people using their gift card is an easy and convenience process. Yet, it is a horrible process trying to get movie tickets. I HATE scamDANGO. I hope the company closes.

Doesn't get any worse than this. Stay away!

That sys it all

This site is designed to double charge credit cards and if you call to speak with a manager (for example Tony emp ID 136 in Denver Colorado he will advise you it is their policy to make you wait for 25 minutes to speak with him so he can advise you he is not allowed to fix Fandangos errors. AVOID USING THIS SITE AT ALL COSTS. I wish there was a lower rating. I feel bad bringing this up but its really obvious when someone begins to stutter nd stamer when they are a part of unethical business practices. Thanks Tony!

BEWARE OF ILLEGITIMATE CHARGES! Was just charged a $4 "convenience fee" for buying two tickets! WHAT A RIP OFF! I saw nothing about any extra charges when purchasing the tickets... I only noticed it when I saw my email from them! AND YOU CAN'T GET A REFUND! So I will stand in line for two minutes from now on and I will tell all my friends to NEVER USE FANDANGO!

This website is awful. After starting your order, it gives you 5 mins to complete. Seems like plenty, but everytime you hit "continue" you get a "processing" message for at least 2 minutes, so it's impossible to finish within the 5 minutes. Unbelievably frustrating!

Here is the deal, I messed up on the time when I purchased my tickets. When the confirmation message showed up on my phone I caught it right away. I then called up Edwards in Irving to see if they could help since it was there theater I was going to, "absolutely they said" just come down and we will take care of it for you when you get here, I thought, simple enough.
Well I went one step further and went online with Fandredo to see if they could just change the time of the movie, after 12 minutes in cue online it was a script reply company policy terminology 300 word essay the girl sent me, then she said just order more tickets then ask for a refund afterwards. Well after reading the comments below I am glad I did not go that route, thanks everyone!

Just purchased a ticket online for my husband who is a senior. Not obvious they charge a fee for online tickets until after the fact which brought my husband's ticket almost full price. Immediately got on a live chat to explain and ask for a refund. Nope, nada. NEVER dealt with a company that refused a refund within moments of purchase. Live and learn. You got me once, but never again.

Well Well: I see that most of the reviews are negative. Actually that is usually the case of reviewers as we are too lazy to write if we liked the company.

However; I find Fandango's policies could only be made by some simple minded guy that actually has very litttle business sense and deserves a review.

While attempting to use a gift of fandango we looked for a movie in at the UTC in San Diego. Fandango said OK for our movie at UTC and promptly reported our tickets were ready.

Right. UTC Irvine. Wrong location. So we called and got the 10cent program that keeps you in a circle and long wait. No, sorry we cannot cancel the movie regardless of what we see on the site. However you can get a new movie when you cannot go in the next 4 days.

DO NOT WASTE MONEY GIVING GIFT CERTIFICATES. FANDANGO BORDERS ON FRAUDULENT AND WORSE REALLY STUPID!

Friends gave me a gift card and I went to the website and created an account and logged in and enter the information for the card. Mistake. I went back 2 days later and nothing is there. I contacted the live chat to be informed you can't save gift card information in the site and without the card we can't help you. Explained the site did not say you can't save information but it did say redeem the card. Don't buy gift cards for fandango you will lose your money. I tried to swipe it Cinemark only to be told I had to go to the website of Fandango and redeem. Wrong. Just give your another gift card or money. Please don't waste your money on this gift card.

Made a simple mistake on a website purchase for a special attraction weeks into the future. Asked for an exchange less than 24 hours after purchase, for another special attraction, same theater, same price, different date. I did not want a refund, just an exchange. Fandango required me to purchase the correct tickets, then they would "review" my request for refund. They refused a simple exchange (said "we can't do that). Nor would they guarantee a refund if I gave them an additional $34.

Gratefully, the theater involved was more than happy to do the exchange. And told me that they sell the same special attraction tickets as Fandango WITHOUT the $2/ticket fee.

NEVER AGAIN FANDANGO. Terrible customer service policies.

Ordered a gift card 9/12/14 with a promise of 5-7 business days and it's still not here. The customer support staff would only tell me it was shipped 9/16/14 and they didn't know where it was. Then suddenly they know it's at UPS... or maybe the post office. And I should keep waiting. They refused to give me a UPS tracking number so I could see if it was at UPS. Then representative hung up on me. They also told me the cards

Fandango is the worst website and customer service I have EVER dealt with. I ordered a gift card by email and never received the card after 1 hour. My credit card was charged but no gift card in my inbox. I figured it was because they had an invalid email. I called customer service and they did not have an information in their system about my transaction. They were unable to find my information out by my email, name or 16 digit card number. After the search I was told that there was a third party company that enters the information. I asked for the customer service telephone number but they were unable to give me this information. Now my personal information is with a company that I did not even know I was using. Note this is the WORST EXPERIENCE!

I would NEVER put anyone I love through the pain of dealing with this B. S. scam! The one good thing is that I receive the gift cards as gifts and I've never spent my hard earned money on this and lost it. The convenience fee is a total crock of $#*! because you can't even use the card at the box office. Seriously? Umm, hint for the $#*!s at Fandango: When you are scamming people out of their hard earned money don't make it so obvious. The fact that you can't use at the concession stand is a joke and the fact that you can't access the left over money on the card... Seriously $#*!tiest gift cards I've ever dealt with...

This whole operation is bogus! I bought gift cards for my wife and some friends and I kept a few for myself. The first time we used my wife's card, it took quite a while, but I finally was able to redeem it. Of course, the tickets actually cost much more than the face value by the time we added the convenience fee. The next time that I tried to buy tickets, neither of my remaining cards would work. I finally decided to lick my wounds and sacrifice the cost of the cards. When I tried to do a review on Fandango.com, I found that their review system is a bit different. As soon as I selected the first star, all of them lit up and it registered as a high review! Once again... Bogus... stay clear!

WOW
I can barley afford to take my kids to the movies as is, but to have FanDANGo keep $33, was hard to take. They do not have a refund policy, except that you HAVE to purchase within Two weeks and then send an Email for them to Decide if you get your money back.
I allowed my 14 YO son to set us up for a Movie purchase thru FanDANGo and he mistakenly purchased tickets for a Theater with the correct name, but its in IL and we live in GA. We immediately contacted fanDANGo and found out we lost the money. I had to take the boys to the movie after telling them that we were going to SPLURGE and go to the movies. So the Night at the Movies cost me have my Electric Bill money. I will never do business with fanDANGo again and I wouldn't suggest trying it.

Company charged my PayPal account and then couldn't deliver the tickets either by print or text. Said their system did not show the confirmation number they emailed me. Said they would forward to a refunds department that would respond in 7-10 days. Have heard nothing and this is day 10. No one there seems to have any authority to do anything other than "pass along."

FANDANGO puts the DANG into your online ticket buying experience. Terrible customer service. Hidden fee ($2.50), and no refunds! The worst!

My brother got me a gift card for my birthday, otherwise I never would have used it. Thought I could pay at the theatre, NOPE. I was annoyed, although admittedly it does say it on the fine print on the back of the card. Then, when I ordered tickets online, I was charged a "convenience" fee. Convenient for their bank accounts, I guess. Then, when I went to use the remainder on the gift card a few months later, the website couldn't process it at that time. Very disappointed, and it sucks that the fee they charge cuts into the gift, and now I don't even know if I'll be able to use the remainder of this gift card. I would have liked it if I could use it for concessions, too.
I will never order through Fandango again.

Well, my first experience was not good with Fandango. I purchased a ticket online and then went to the theatre with my credit card as instructed. I thought I had the right machine but I ended up buying yet another ticket with the same credit card. Really, it should not be so easy to screw up. I might have to use this service again, but I really fear paying twice.