FandangoReviews 1,237

I've used Fandango successfully for several years, fees & all, as part of gift cards. I received a g/c for $25.00 and the value is listed when I check it online, however, I continue to receive error messages when attempting to buy a ticket. I tried the 800 number (don't waste your time) and then emailed cust. Serv. Finally received a form email which gave me instructions on how to buy a ticket online. Grrr! I will probably ask friends & family to use a different movie g/c from now on... boo.

SCAMdango is right! I hate this service is sucks. Unfortunately our movie theater close by uses this service and you have to buy tickets reserve in advance ect. Since school is out from too cold wetter I got tickets for the afternoon show. Now it has turned to whiteout conditions outside when it hasn't snowed for 3 days it's below zero out so how's it snowing. I better show up for the movie now or I loose out money because you have to reserve but and pay for movie tickets ahead. Crap and "convenience fee" wth? It's not convenient ie t to plan ahead and pay for a movie so far ahead. Fandango is awful awful awful.

Bought a dinner and movie gift pack for relatives. It said on package could be used for Loews or AMC... it neglected to mention to had to buy tickets online in advance (and from reading the reviews of others here, with a service charge) According to customer service rep Tiffany W. It explains this inside the package, unfortunately, I did not tear open the package in the store to read the "fine print". I feel duped, and would not use them again... in fact I will work to avoid fandango and would tell others to do the same

The sucketh is large at Scamdango... Unless you are looking for movie times, stay away. DO NOT buy gift cards from or to use ON Fandango. I went to use a $25 gift card I had received from my sister, and after using two different browsers I continued to where the sale was finalized only to receive "Internal Site Error" messages. As an added "bonus" there was a $1.35 "convenience fee" on each ticket, which amounts to a %19 charge per ticket. That means 19% of the card I will never get to use. I tried "Live Chat" for assistance. When I got on I was 31st in the queue (sounds like lots of problems at Fandango) and a 19-20 minute wait time. After 35 minutes I got hold of someone (not entirely sure it was a real person to start with) but by then it was... time to go to the movie, where I got to lay out $25 REAL dollars for tickets although I had a gift card... never again.

I wish I could give negative stars! I purchased a $100 gift card for Xmas, it was used one time. $35 was used after all of the lovely service fees for one movie. Now it can't be used again?!? An error message comes up when trying to buy tickets! Do NOT bother wasting your money on this garbage! Horrible company, horrible customer service. 2 hours on hold and still no help. Several emails and still no help. Fandango sucks. That is all.

Fandango is the worst kond of scam! DO NOT purchase the gift certificates without verifying local theaters! NONE of the theaters within a 50 miles radius of me sells tickets through fandango. It is a waste of hard earned money! How this company is still in business is beyond me as they are making money off of a product they can't deliver!
DONT USE FANDANGO you will get screwed!

You cannot use this a Fandango gift card at the theatre. You must order tickets online first and hope you don't have something come up so you can't go since you have to know what show and what time you will be attending. You will be charged and additional $2 fee for every ticket to process. I received a $25 gift card which should have let me go to the matinee with a friend twice but due to extra fee and no matinee price available on Fandango I can go once with not even enough left for a child ticket. This is a rip-off. Do not get this gift card! They should be put out of business for making it seem they are helping you have a better movie experience.

BUYER BEWARE -- In addition to the cost of the movie ticket there is a "convenience fee" PER TICKET!
I bought several gift cards for xmas presents and one for myself. Had I known there was an additional "convenience fee" above and beyond the cost of the ticket I would NEVER have purchased ANY of these cards. What a RIP-OFF! Also, you still have to wait in line at the box office with your confirmation number to get your tickets! I am so angry about this I will tell everyone one I know NOT to purchase these scam cards!

I received a 25.00 gift card. I was charged a 2.00 fee. After purchasing 2 tickets there was 3.80 left on my card, which I cannot use because you can't buy anything else. Also a big hassle! Wish there was an option for zero stars!

Horrible. Just horrible. Tried to make a purchase tonight with gift cards to the movies. Convenience fees added, of course. There was an error. My mobile app wouldn't let me back in. Decided to go home. Got an email confirmation it went through. Called to get a refund, since I didn't use it. They are making me REpurchase tickets at my own cost and then will put the money back on my gift card so I get to deal with them again? Yeah, no thanks. Won't be recommending this company.

What an inconvience! Fandango charges you a "CONVIENCE FEE." This fee is not disclose. I had purchased several of these gift cards thinking that these would be great gifts. I had no idea all of the headache, fees, POOR customer service that accompanied these cards. God forbid if you leave off a number in your confirmation & try to pick up your tickets. Fandango does not want to refund; well try to even to do an exchange...
I have "never" witnessed anything like this in my life.
I was thinking when I purchased this gift card for my son's birthday; it would be a great gift. I have discovered children like various gift cards because it gives them freedom like adults. So much for this idea.
I do not have any kind words for Fandango right now.
My advice pay & purchase gift cards at the box office. Carmike had a better deal during the holiday anyway. Minus the "inconvenience fees:-)

Hard to believe that in 2014 scams like this can exist in plain site. So you buy a gift card thinking it is actually useable, when you find it doesn't work with any theaters good luck getting a refund or any service whatsoever. "Convenience fee" is a joke and clearly they also charge the theaters, which is why none of the good theaters work with them! So ridiculous that a business like this exists today. Oh - and how much time does this really save? You end up spending more money, and more time, since you have to print out some stupid code and then hope that the kid at the theater knows what to do with it. Just go buy a ticket at the theater! It's quicker, cheaper, and hopefully these idiots go out of business.

Get info from the site but DO NOT buy your tickets from them. They charge a service fee but there is no benefit from this service. You still have to wait in same line with everyone else buying tickets. You can't download your ticket and bring it with you like other entertainment sites. There is no convenience for the fee they charge, just giving away your money. I won't be using them again to but tickets.

Fandango has been besieged with a "fee for no service" principle of doing business.
My wife purchased two tickets for the Indian blockbuster movie "PK" and was charged a convenience fee of a couple of dollars per ticket. But when we got to Regal in Westboro Mass, there was no one at the multiplex to speed check in and we ended up waiting in line at a alternate ticket counter that was a part of the refreshments area! Obviously, Fandango has a small print somewhere stating that it's not up to them to manage customer service at the theatres, and as usual is the case, if the event isn't American, then the quality of the service drops because it's expected off people to put up with compromises.!

Tried to order gift cards, but couldn't find any information all the way through the process as to what their service fee would be. Decided not to continue the purchase. From what I could gather from the fine print, their fee (how ever much it might be) would be deducted from the value of the gift card. No Thanks!

We got a Christmas gift card from my sister in law. The 23 % convenience fee is not disclosed. Disingenuous at best. Told my sister in law to not use it again.

0 Stars would be more accurate here. I'm so frustrated that I purchased tickets to our movie tonight and was charged a hidden "convenience fee" of $4.00 that wasn't disclosed before I sent payment.

2ndly, this company has no phone numbers to call customer support. Only way to reach them is to engage in a "live chat." This way, they don't have to deal with angry customers.

I explained my dissatisfaction to "Jermaine" who basically told me that they have a no-refund policy and that nothing can be done.

This company is an unnecessary function of purchasing movie tickets. They exist only to charge you a fee for what would not be charged at the theater.

Beware!

Fandango manipulates movie reviews by keeping good reviews on top of the list; for weeks if you write a bad review it does get dropped quickly to the bottom of the list. Notice, lately all movies have been getting four or five stars, really?
Fandango, this is false advertising and unethical.

#1. This should be you're very last choice to purchase tickets from. For a company with such a well known name, it is amazing how bad of a company it is, as you can read from the reviews.
#2. Double check your order, if you make a mistake of any kind, good luck on getting a refund.
A. I used this service for the first time a week ago. I entered a name of a town I was visiting. What I ended up purchasing was 6 tickets in a town with the same name in a different state. I called fandango BEFORE the movie started, I could not get through. I sent a e-mail immediately afterword. And for the last week I have been receiving emails from there cust service telling me they do not have enough information.
B. I got through today, after a very long wait on hold. They told me I was SOL, not there problem and to contact the theater in the state that was purchased. I am now out $70.

Horrible company.

Today 11/30/2014 around 3:40 pm I wanted to cancel my tickets for movie I wanted to take my 7 year old to go see around 6:15. I spoke to a wonderful women name Daniela over the phone and told her I wanted to cancel it she was super nice and understanding so she said she could cancel the tickets. But at the moment my parents interrupted and said they will pay the tickets since my 7 year old is treated like a princess and apparently they think I was the bad guy for correcting my 7 year old. So I told Daniela sorry for the yelling in the background and told her that I wasn't canceling. She understood my situation, and her Customer service was outstanding, so if anyone wants to have a great customer satisfication ask for Daniela in Fandango. Thank you and god bless you Daniela.