FandangoReviews 1,237

Received a $50, Fandango gift card. But it is worthless. Contacted the person that gave it to me. They say it is good. They are definitely not the kind of people to give bunk gifts. I have tried to phone Fandago but was on "hold for over 1 HOUR!" Then I gave up. The Fandango web site has a, "CONTACT US" feature. When I tried to use it it actually said I would have to wait 57 minutes before asking my question! This is the worst company I have ever dealt with. Once they get your money they don't want to honor their end of the bargain. SAVE YOURSELF THE MONEY, DONT BUY OR GIVE FANDANGO GIFT CARDS.

I bought 2 ticket through fandango and wasn't able to make d show because of bad weather. Called customer service and was on d phone for 1hr 37mins without getting someone to speak to. I even sent an email, which the website mentioned a 24hr reply service. It's now 72hrs and still no reply. I have been calling the customer service # for 3 days now on an average of 1hr on d phone and still no one to speak to. I will NEVER purchase a ticket through them again. Ref#: **************

Their website is great for if you want to buy tickets and there is no inclement weather or anything where you live. I had a great experience until there was a huge snowstorm making me unable to get to the theater I purchased tickets to. I called and tried to go on the live chat since Friday 2/13/15 and I waited and waited. On that Friday, I waited from being number 120 something online to being number 1 and they kicked me out of the chat. I called simultaneously while doing this and all the reps were busy. I called today (the day I was supposed to see it) and I waited AN HOUR AND TWENTY MINUTES on the phone until someone picked up. The sad part is while I was on the phone I had been waiting online for LONGER and I got my question answered twice and they both said the same thing. They said that in 3-5 days my request will be processed and I should hear back about getting a refund. I don't understand why they didn't just give it to me then but I'll make sure to write another review of how crappy their process is when it comes to refunding and how incredibly horrible the customer support wait is.

I have a Fandango gift card. When I tried to use the card to pay for a a movie today, it told me the combination of Card# and Claim code isn't valid--I tried multiple variations of claim code and card# entries to no avail. None of the examples of gift cards on the website matched mine. When I checked the card on the website, it told me I have $25. Then when I tried to contact customer service number, it told me to call back later and hung up on me. When I tried to chat, I was told the wait time was 39 minutes... really!?! Since this is my first time using Fandango, the impression was not good and nothing that would make me want to use the website again.

DO NOT PURCHASE GIFT CARDS FOR YOUR FRIENDS AND FAMILY IT WILL DISAPPOINT THEM.

Been on hold for 20 minutes so far with customer "bend over" service. The website says gift card invalid at checkout. So I rack my brain thinking of if i used it... I didnt. I checked the balance on the website and it still has its original face value balance. Can't use it according to other reviews so that is it.

Tried using a gift card from Christmas and getting error message. Tried calling and now on hold for almost 30 minutes... still haven't gotten through. This is ridiculous. Terrible company to deal with- will never purchase from again. POOR customer service and website.

Was trying to exchange tickets for earlier movie on same day. Waited on the phone for over an hour, and on-line for over 90 minutes without response. Fortunately, theater manager helped us make a trade. Will not use their service again.

I got gift cards for Christmas... finally decided to use them today, got some error like bad code or expired then i check the balance using their site and the balance is the value on the front of the card. Called customer service, been on hold for 1 hr exactly. I'm going to hang up and ask my brother to never waste his money on these gift cards. I'm going to grind these up and never look back. I might even look into shorting this company if its publically traded.

I haven't even been able to get a hold of any customer support. I called last night and waited over 30 minutes before I gave up. Today I tried the live chat and was almost the 400th person in line, with an average wait time of over 30 minutes. What is up with this company? I will never use their site again. I only used it because I got a gift card and even with that I am reluctant. It's like they don't want to deal with anyone but will take your money,

We ordered tickets through Fandango but when we got to the theater they would not honor them. I have made several attempts to get a refund but cannot get a person, the chat line is a 22 minute wait, and entering the question on the website multiple times over the past week has not resolved the issue.

My father passed away and I wanted to take my mother out for a movie. After buying tickets through Fandango, I realized that the theater requires you to reserve your seat ahead of time. The few seats available were spread all throughout the theater. Fandango refused to change me to a later showtime, a different theater, or refund my money, even though I contacted them several hours before the showtime. Terrible, rude customer service, and a HORRIBLE exchange/return policy. Will NEVER give waste another penny of my money on them.

SCAMDANGO! Do not do business with this company. An error during booking and they will not make it right, stay away, stay far away!

Got a $25 gift card from a friend, went to try to use it and no theatres in a 50 mile radius from me use Fandango! After multiple emails with customer service their solution was for me to go to my local theatres and complain that they dont use Fandango. Maybe if they had better business practices, like not selling gift cards in an area you cant redeem them, more theatres would go with them. What a scam!

Bought 2 gift cards, gift card applied fine but I kept getting an error when trying to complete purchase: “We are sorry, but an internal error has occurred”. Wasted 2 hours with customer support but they can't assist with purchasing, just giving advice. I've tried 2 different PCs and an app, same error. Will never use again.

____Money Down the Toilet, Heart Broken___

I am poor. I can't afford to go to a movie. My mother was kind enough to purchase $50 in fandango gift cards so I could take her grandchild to a movie if he did well in school. He worked hard in school because of the promise to a movie. His heart (and mine) was broken when the fandango site WOULD NOT PROCESS THE CARD. I'm a hacker so I tried every trick in the book. Child's heart broken. Mom's money completely thrown away. Fandango employees, there's a class action lawsuit coming and a special place in hell for you.