FandangoReviews 1,237

Purchased tickets to a 7:30 showing of avengers on May 2nd. This is the date that was shown on the confirmation screen when I submitted the purchase. Open email, and lo and behold, tickets are for May 1. Thanks to Fandango's ridiculous refund policy, I cannot get a refund because they sent me tickets to the incorrect day which is not 2 hours before showtime. Tried to get customer service to rectify this, apparently Fandango believes that I should be responsible for their %%^&&% web code that shows a confirmation screen for the wrong product. Hopefully the theater will help me out when I speak with them, or else its a chargeback for you Fandango, fix your $#*!ty web code so that the product on the confirmation screen is the same as what comes in the email.

I tried to purchase tickets for a showing of The Avengers on my birthday to go with my wife and friends. I could have sworn I purchased them for the correct date (opening day), but ended up purchasing them for the night before instead. The purchase time ended up being 5 minutes before the showing*. I realized my mistake but Fandango's policy is to only refund tickets more than 2 hours before the showing so I never had an opportunity to fix it. I called customer service the following day (was closed at the time of purchase) to explain and they refused to do anything about it.

The theatre however was much more amicable to my situation, and honored the tickets anyway after I explained the situation. So kudos to them -- Fandango customer service sure could learn something from them.

* - I know I selected May 1 but I think I had done something in another tab which reset the time in the first one. I'm a senior web app developer and understand how this can happen... but I couldn't have done anything about it. Their web app also never sent me an email confirmation. I know that I checked the spam quarantine (paid spam filtering) and junk mail folder. It just never showed up.

I purchased two tickets on regal cinemas app, after confirming the purchase I saw my tickets for few seconds, then the app jumped back to home page. My tickets were gone, no email, no text nothing. My PayPal account was however charged. I contacted regal they said I should contact fandango. I called fandango and they said they can ONLY give refunds 2 HOURS prior to Showtime. I bought the tickets 30 min before Showtime and they just took the money and gone. Terrible customer service. Piece of crap app.

This is such a scam... you go to the Sandy Union Heights Theater on MSN Entertainment to buy your movie tickets, you select your movie and time you want to attend. You go to FANDANGO to purchase said tickets and it changes it from a Cinemark Theater in Sandy Union Heights to a Megaplex Theater in West Valley. You don't realize what they have done, until your at the wrong theater, (which should have been the right one). They refuse to give you a refund so you paid for a movie twice that you only saw once. Save yourself the hassle and buy your tickets at www.cinemark.com. Someone should get a hold of get Gebhardt on this one. Crappy Customer Services and Business Practices!

Spoke to a "Tory" girl. She was to worst rep ever! She does not do anything to help out the costumber. Especially a first time costumber for this website. First and last time! DO NOT USE THIS WEBSITE! I would rather go and wait in line to buy tickets. No supervisors available was her response when I asked to speak to one. The wait for a rep to even answer was up to an hour! And for no help. How disappointing. I will call the bank to dispute the charge, since they weren't able to help for nothing! Horrible.

You buy the tickets on their website. They say they will send a confirmation email. They don't. You contact their support chat and no one answers (20 minutes waiting so far).
So. Let's review. You paid them to get you a ticket. You now have to go to the box office at the theater and wait and line and straighten out their screwup.
How is this better than just going to the theater and buying the ticket?
Oh yeah, you can't get refunds either. It is the definition of less than worthless.

I got a great gift from a family member, a movie gift card from Fandango! It didn't work. The movie theatre close by that was listed from Fandango as a participating theatre, Nordica Theatre (which is a fantastic theatre! A++) didn't accept it. FANDANGO is a SCAM. How can this exist in 2015? Burn Fandango to the ground.

I will never use Fandango again. We bought $70.00 worth of tickets and one of our party had to go to the emergency room with a serious medical problem. I called (after searching), listened to a long list of items and got a representative (who was fine--not great, not bad) who explained that they do not refund for any reason (ER?) but that if I buy the same number of tickets for another showing within 48 hours, they will credit me. I have a friend in the ER and some obligations there and I will not know within 48 hours when I can take 4 people to the movies. THERE IS NO ADVANTAGE TO BUYING WITH FANDANGO, unless one expects the film to be sold out and there is much to lose.

Today I purchased 2 tickets (33$ total), but heavy snow started and no cleaning streets (yes I leave in NJ so it is normal here), and I was to drive 1 hour in such weather. I decided not to risk my and my daughter's life and was wonder if I can refund (2 hours left before movie). I called phone service and online chat and in both case I got the same - they don't refund even you refuse enough time before show time. What the point of their service then? They charging fee for beforehand purchase, but there is no problems now to buy any tickets in AMC (no movies like Harry Potter anywhere on horizon). Really scam - they asked me repurchase for any other day and time - pay my money again (!) and then they will probably refund my first tickets (but not for sure?). What the point of such online service - to feed unneeded customer service? Will never again use fandango.com, very frustrated to meet something like this in USA, used it for 10 years and paid their fees. But it is appeared for nothing.

Wow, my tickets were $27.50 for 2 adult and 1 child ticket and just before I hit "purchase"" I saw $31.20? $3.70 convenience fee? More than 10% of the cost of my tickets? I use Fandango for "convenience" when looking up show times but I will NEVER buy tickets when their fees are passed to me! #hellonetflix

I received a gift card and tried to purchase a movie online on my laptop. The giftcard kept reading invalid. I called and had horrible wait times and never got through. I decided to try it on my cell phone with the mobile app... it went right through. Don't know why/how... but for those who didn't try that. Try it and see if it works. Convenience fee, but NO convenience... esp if I still have to wait in the same line to show confirmation...#foolishness. Only beneficial if it's a movie that will be sold out because it guarantees your seat.

Because I used fandango I had to pay extra (service fees I didn't see until too late), lost my regal rewards coupons I always get when I buy tickets normally, and still had to wait in line to get 3D glasses. And they failed to respond in a timely fashion and then refused to refund my purchase. I will never ever ever use this "service" again.

I bought 2 gift cards and NEITHER ONE worked! I called customer service because the cards were paid in full and should be able to be redeemed, but I swear they must have 3 customer service reps for the whole company. Waited an incredible amount of time to speak to a real human, and so far nothing. I just feel robbed. Money wasted.