FandangoReviews 1,237

I purchased tickets through Fandango for Harkins Theater. Harkins Theater clearly offers a military discount to active military but since their site was down, I was forced to use Fandango. Fandango reneged and lied when I asked about military discounts telling me that the only reason they did not offer it was because the theater did not. A complete lie. The site kept switching the date I was trying to purchase to the day prior. I noticed that there was a "Worry Free" policy that meant I could easily exchange or refund my tickets two hours prior to the show. It was 8 days so O was not concerned. I repurchased the tickets again for the correct day. Again, the site kept pushing me to the prior day, but finally I was able to get the correct day to click in. I made the second purchase and went in to try to obtain a refund for the erroneous purchase. I could not get the refund because NOW the error tells me that since my purchase was over $100, I could NOT get a refund. So, I called customer service. I was placed on hold for 52 minutes. I explained the situation to the operator. She was unconcerned about the military discount issue and told me I could only get credit after jumping through a number of hoops. I did not want credit especially since I never care to use this company again. I finally got the credit only after they extracted a fee.

I used Fandango to purchase movie tickets ahead of traveling to the out of town theater thinking it would save me time avoiding the box office. Instead, I still had to visit the box office window and the ticket agent had to type in my code, wait for confirmation and print us tickets despite the printed form I presented. It would have been slightly faster to just pay at the box office and Fandango charged me a fee for their service. Complete waste of time and money!

I paid $29 for 2 tickets to see "Noah" at the IMAX theater in Grand Blanc, MI. My companion came down with pneumonia and we were unable to go... I called the day before the showing. Fandango told me they would refund my money the next time I bought tickets from them (within a limited time)... I then spent another $19 for tickets to see 'Draft Day'. I called them about the refund. They then told me they were not going to refund my money, it was not their policy. This is the poorest and dishonest website I have ever dealt with. I am a big internet shopper, but this is the worst site I have ever heard of! Customer beware! Warn you friends and organizations about this rip off.

Worst customer service ever! I made a mistake buying tickets online. I contacted customer service through their costumer office website for a refund, I told them that I have to go with my wife to the hospital and will not be able to go to the move. They promised a response and a refund within 7 Day. Finlay I cold the office of customer service and I was told that will be no refund, the situation I have for not attending the move is not so problematic to request a refund.
Do not bay tickets from this side.

TERRIBLE customer service, do not waste your money.
My daughter got the book seriers Divergent, 2 of the books had peelable stickers to redeem for $8 toward a movie ticket. Once it was peeled the codes were not there, like they had been imbedded in the cover of the book. I contact their customer service and repeatedly send emails with 2 attached pictures of the coupons. Everytime it sends back saying no attachments. I talked to a guy on the phone, he was NO help at all. I asked him to take my number and he said well I can't call you back. And their email is so poor that you have to fill out your reply in a specific part of the email or they will not get it. Epic fail.

Won a Fandango gift card at work - what a scam! You cannot use the gift card at the movie theater - tickets HAVE to be purchased online so there is no way to avoid the $1.25 INconvenience fee. Ridiculous! Plus I can only actually buy tkts through Fandango for one chain in my area - none of the others even accept them. The other theaters must already realize what a rip-off it is for their patrons. If I was planning to give a movie gift card I would buy one for the movie chain itself.

I searched and booked a movie For Feb 14th. The Movie did not even open till the 14th. My tickets were made for the 13th. I tried to call them and was on hold for 2 hours then I was hung up on. I tried the live chat and after a 1.5 hour hold I was disconnected in 15 seconds. The website will not allow emailed questions and answers to go through. All in all this is the worst service provider I have ever used. About 4 hours of my time wasted trying to get the tickets straightened out and I was NEVER able to communicate with anyone!

The BBB should shut this servers provider down!