Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
My grandfather is 78 years old, he just uses his phone to check messages. He is not going to buy makeup thing on this website! And now he found there were fishy transactions on his bank account, 205.19 USD in March and April. They said those cannot be refunded! I wonder how this website gets my grandfather's credit card information!
Illegal Monthly billing on this site and they run ads on Facebook pretending to be Air New Zealand selling 6 months of free Flights for $2 (converts to $3 NZD) which is a scam and then steal 57.99 euro every 2 weeks from you
Dear S C.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Roubaram me em dois dias 71,98 de cancelamento de cadastro que nunca fiz em outro site deles o moii365.
Nunca me cadastrei nesse site e debitaram da minha conta uma assinatura um cancelamento somado ao da Falina totalizou o valor de quase 80 euros em 2 dias.
Dear Michelly A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered smth then canceled immediately, apparently it was a subscription for something I did t even sign, without my knowledge. After a while I saw that 500 euro's was deducted from falinas. They offered 50 euro return! Im still laughing... I can hardly pay my bills... they still refuse to pay back.
Dear ben j.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
See reviews of sites as you browse!
Get the Chrome Extension.
I received an email from a company I know, but hidden behind it, was a scam by this company. A disgusting scam to get credit card details. Time it was shut down.
Dear Margaret M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
As fast and as much as possible, I have a complaint hanging for fraud. I'm open for full refund, if not complaint stands and will be processed by my MasterCard/ bank insurance.
Dear Rita V.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
So tired of these companies that still do this. You are offered a huge discount coupon but have to create an account. But then you go to their website and everything is jacked up in price so no reals savings. Then I don't cancel the account after 3 days and end up getting billed $60 a month for nothing. So falinas wins but the potential customer is screwed for nothing. You would think they could at least offer some sort of credit on the account to save face. They don't care because the situation they created for me makes more money than the crummy products they sell. Their marketing/sales strategy is pretty straightforward. Lure people to your website to get them to sign up and hope they don't notice they are being charged for nothing. They don't care that it is unethical and pisses people off.
Dear Chris J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This comany is a scam.I dont understand why this company took 1,234.29 pesos from my acct. On June 1,2023 4:24 am.
Dear Ranillo J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Stole 814 Euros from me (see attached Police Report). If you've been robbed like me, please report them using the follow methods to take them offline.
Sites to Report Malicious URLs:
Google SafeBrowsing: https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en
Microsoft: www.microsoft.com/en-us/wdsi/support/report-unsafe-site
Fortiguard: https://www.fortiguard.com/webfilter
BrightCloud: https://www.brightcloud.com/tools/url...
CRDF: https://threatcenter.crdf.fr/submit_u...
Netcraft: https://report.netcraft.com/report
Palo Alto Networks: https://urlfiltering.paloaltonetworks...
ESET: https://phishing.eset.com/en-us/report
Trend Micro: https://global.sitesafety.trendmicro...
BitDefender: https://www.bitdefender.com/consumer/...
McAfee: https://sitelookup.mcafee.com/
Forcepoint: https://csi.forcepoint.com/
Symantec: https://sitereview.symantec.com/#/
Spam404: https://www.spam404.com/report.html
Kaspersky: https://opentip.kaspersky.com/
Cisco Talos: https://talosintelligence.com/reputat...
URLs that Falinas steals under:
Falinas.com
Falinas.es
Falinas.fr
Falinas.eu
Falinas-home.com (already flagged)
Dear Ted B.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They are a sophisticated fraud company. First, they tricked you to activate the VIP pass and then if you want to cancel it they don't even return your money. They said if you cancel within 14 days we will return your money but they don't. Second, they sent me my parcel after many days and the quality was soo bad. I don't even know what to do with that.
They also saved my credit card information without even telling me and I'm pretty sure that's illegal.
You can check their website and it's full of lies, you can't even see the reviews because there is no review functionality and they just show you the fake rating.
Dear Shehroz Shafiq K.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas.com runs a fraudulent membership scheme, in which customer, ticking "Go to safe payment" box in the check-out process commits to paying 47 euros biweekly. The funds are valid for 30 days from the transfer day and are non-refundable. There is no request for authorisation of any of the payments, the only confirmation by email informing the customer of a "top-up" of 47 credits, easily dismissed as a marketing mail (as was my case). Most clients are caught out through small purchases, of 20 euroes or less, when they are less likely to be vigilant about the small print.
The T&Cs are send to email after the purchase was made, require clicking on a link and have the small print format, with many clauses, amongst which the membership conditions are hidden.
None of the funds are available for withdrawal.
Cancellation of membership comes with either 30 days cooling period (when you can opt out of one off payment, if you forget to do it again after 2 weeks another one will be taken out), or you have to pay 6.95 for cancellation. In my case there was an attempt made to take 6.95 out despite me choosing the cool off period option.
This company makes fortune by stealing from the customers. I have no intention of using my credits on their products, but, from what I see in other reviews, if you wanted to do that (it feels like less of a waste, doesn't it) you are unlikely to receive any of the products anyway. Cancellation without refunds, lack of product and fake delivery proofs are mentioned by others.
My advise is - if you fell victim of this (I don't want to think of thousands of less internet savvy victims of this scam), inform your bank straight away and proceed with fraud accusation. Bombard Falinas with emails demanding your account status from the opening day (I still haven't seen mine) and full refund of all costs. For us it is nearly 400 euros at this point. It is a significant amount of money.
Make complaints to every authority you can think of. I have seen Danish police dept mentioned, as well as ECC local to your country.
Ideally they would be shut down, but they have been getting away with it for so long already, it's hard to think they will. Would be good to get media on it.
I would like to know how much they have stolen so far.
Good luck and good fight. Don't give up.
Dear Daria P.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
IMPORTANT: Company registered in Denmark and the European Consumer Centre (ECC) in the Netherlands already have apparently many complaints from different countries about Falinas.
Read the report carefully, they clearly establish that it is illegal to hide in the fine print that when purchasing a product you are accept a hefty subscription.
Search on Google: ECC unwanted-memberships-and-subscriptions-what-can-you-do
They are stealing from people, and they know it.
In my particular case, over 320 euros, and I will start claiming through the bank.
Dear Peter O.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
1stly,they charged me for VIP membership I haven't signed for- 37$. After multiple requests to return my money - the only variant
They gave me - to return to my account at their website. A month later I checked the account and there was no credit. Support said that they took MY money as fee since I haven't spent them. My requests to return- they said money is on account and when I sent them screenshot with visible amount 0.00 said that there is no way to return my money to me again, so …
So just like that, they took it.
Don't buy anything from these scammers! Stay away from them
Dear Valeria S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They charge you 47 euro for the Vip memebership you don't even realized that you agreed to be (their vip whatever) and charge 14 days after (every 14 days), using your credit card without your permission.
How is this possible? As I see reviews...they did it so many time and nobody can stop them. Crazy!
Dear Valentina Z.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Scammers that get you into a membership subscription you didn't ask for, Ive lost 180 euros worth of payments before i noticed what was happening. Refund is not possible, and resigning your subscription is enormously difficult. Honestly, all positive reviews on this website are bots or company accounts because this falina people are just common thieves.
Dear Nick J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Avoid at all costs, this website is a scam. I made an order and as soon as the money was taken from my card the order was cancelled. The order was cancelled before I even received the email confirming the order, but of course after the money was gone.
When I asked the chat assistant about it they claimed a refund had been made, despite no refund being received. When challenged then then claimed it -takes the bank days to make a refund (which is factually untrue). I also asked where this company is based and the assistant repeatedly refused to tell me - firstly claiming it was on the website and to find it myself, then claiming he is unable to give out this information (despite claiming it is publicly available on their website).
The fact that this order was cancelled within moments of the money being taken shows that the product they are selling was never available for sale - which is fraud.
I also asked the chat assistant to delete all my personal data, which was a concept that confused him as he repeated said I 'wouldn't be charged further'. A real company understands GDPR and data protection laws - something which was these people don't (more evidence this is a fraudulent site).
Please don't consider touching this website unless you want your money stolen and fraudsters to have your personal data.
Dear Jonathan W.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Just a scam.
I ordered here because I found a product from a brand quite rare.
I showed you had to register but they offer free memberships (no more information shown)
What is my surprise that a few days later I have a charge of 47€ on my account!
I go to the website and see that they charge you automatically, change it for credits, force you to use them in less than 30 days or they expire.
I saw the option to cancel the next charge. What is my surprise that today I had ANOTHER automatic charge of 6.95€.
THEY CHARGE YOU FOR NOT CHARGING YOU!
And of course, no information shown when you make the action on their site
So far I've been charged 59.33€ for a shower gel of 2.38€ that I still haven't even received
Dear Monica M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Hecho una compra en 06.11.2022, de 3 Sesderma - SESKAVEL GROWTH loción capilar anticaída 200 ml, me han costado 46,38€, nunca lo recebi, el 09.11.2022 me han cobrado 47,00€ y el 23.11.2022 me han cobrado más 47,00€, al total me han cobrado 140,38, no recibido mi pedido y no hay un teléfono en España para que posan me ayudar, sólo hay un número de Inglaterra, pero yo no hablo inglés, yo quiero mi dinero de vuelta, pues no recibido ningún producto y aún sigue cogiendo mi dinero en cuenta, sólo quiero mi dinero y la cancelación de la inscripción que están me cobrando, quiero mis 140,38 de vuelta!
Yo envié una mensaje a Falinas en 14.11.2022 hablando que aún no tenía recibido y que me ibas de la dirección que puesto en 16.11.2022, vosotros me han dicho que iban me enviar y que iba llegar a tiempo, nunca lo recibí, me cobran 47€ a cada 14 días, sendo que no solicité que cobren ése valor de mi cuenta, estoy sin los productos comprados y sin 140,38 en mi cuenta, sólo quiero mi dinero de vuelta, sólo eso, nada más!
Estoy sin trabajo y de tanto estrés Me estoy quedando calvo, quería comprar los productos con la esperanza de que solucionara mi problema, pero estoy sin los productos y sin mi dinero!
Ya he enviado varios correos a Falinas y solo dicen que no me pueden devolver el dinero, incluso hablaron de la posibilidad de devolver solo la mitad de lo que retiran de mi cuenta el 23.11, que es mitad do que cogerán en 23.11.
Dije que voy a buscar a un conocido mío que es abogado, y que compartiré en todas las redes sociales, pero ni siquiera tienen redes sociales, saben que no son bien vistos y solo engañan a la gente, por eso le tienen miedo a los comentarios!
Solo quiero que me devuelvan mi dinero, quiero mis 140,38€, porque no me llegaron los productos y aun así la empresa Falinas me robó otros 94,00€, esto es absurdo!
¡Esta empresa no puede seguir así, impune, engañando y robando a la gente!
Pido que por favor devuelvan mi dinero, estoy desempleado, calvo y deprimido, ¡no quiero aprovecharme de la gente honesta!
Dear Diana Fatima D.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They will fool you to take your money and buy from their account 78€ per month.never buy from them everrrrrr
Dear Mae A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered a 30ml aqualina pink sugar perfume it was 6 something on sale. I got a confirmation email saying my tracking will be sent in another email 4 days went by and they sent me an email saying the order was cancelled and refunded because they were outta stock while I was waiting for my tracking email the scamming c**** tried to buy an item worth 47 euro now lucky i took out the money before hand to pay for a bill. Do not buy from this website your bank account will be wiped
Dear Karina M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Dear Lillian L.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas