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SCAM, VERY INCORRECT they charge you on the first purchase on the card € 37.00 for an alleged membership fee and do not refund it in any way.
I did my shopping 2 months ago in that site. After 3 months I wrote them to inform my packages did not arrive and their reply was some shipment problem because of cargo agency. They offered my credits to re-order. They cancelled my 1st order and gave credit on my account to shopping. After I did my shopping, the same happened and ı did not take any order. Additional of all of these, they charged me for shipment for orders that I did not take. Do not believe that website and do not buy anything from that webpage!
Dear Rana D.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They sent me a SMS stating that a package which I ordered got stuck at the Customs Office and I had to pay 2€ by doing so you automatically subscribe to a VIP-Membership which costs 37€ each month and if you want to cancel your membership you have to wait at least 24 hours. In addition to that their FAQ states that you have a "Freemium" membership for 14 days but mine would only last 5 days.
Dear Charles M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered once, it automatically top up with 37 Euros per month. When I noticed, 74 Euros are topped already. Then I made the order to use that 74 credits and cancelled the subscription. One month later, it charged me again with 37 euros, and the tracking shows the package is returned to the sender and I have never got any notification to pick up the package.
I gave up, and they earned 110 euros for free!
Dear Shew P.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I purchased some perfume using my credit card just over a year ago as a gift to my wife. I have only recently found out that as a result of this purchase they have debited my credit card with £24.90 each month for the past twelve months. It appears we overlooked a poorly publicised term of purchase that Falinas would debit the credit card unless we declined the offer within 14 days of our purchase. I regard this as very sharp practice as clearly I did not see any warning to this effect on subsequent emails or subsequent debit payments. Felinas now say they have credited my account with them with far less money than they debited and I am reporting this to my bank as a fraudulent transactions. Falinas in fact now owe me £298.80
Dear Graham M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
The theft company ordered the perfume two months ago as they claim to have sent it and do not know where it is. I have received 3 case numbers and every time I call they say something new. I have been requesting a return from it for two weeks but nothing has been sent yet. I talked to them today and completely unpleasant, I get an answer that they do not know what has happened as usual and that I should contact my bank for it. Waste of time and energy and money. Wanted to give the perfume as a gift but not yet. Do not recommend
Dear Ahmed a.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This company sells products but when you purchase you get a VIP membership which will make them charge your card every month. Even when you revoke the permission these theves keep going.
BE CAREFUL, THESE ARE CRIMINALS
Dear Bart v.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
After 3 months I haven't received the goods they always say excuses about the courier now they don't even answer emails anymore LOST MONEY! Either they are really incompetent or real crooks
Don't buy!
Dear Claudio s.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered two things off this site in the past, you have to subscribe to the site and make an account to purchase, what they don't tell you is that it's a monthly payed subscription, which apparently is in the 'terms and conditions' (which no one reads anyway) and not mentioned anywhere else on the site and when you tell them to refund they refuse, surprised no one has taken them to court, they robbed €50 off me without my knowledge/consent. Never again.
Dear Seána M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Do not use, waste of time, waste of money! Never received my products and now they are saying it was my fault that I put the wrong address, but actually it was their fault for inputting the wrong address into the shipment company-- but I am being blamed for it.
Ridiculous and I am appalled!
Dear D R.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Attention! It's a FRAUD!
Pay attention, because when you buy a product on this site in the moment in which you accept Terms and Conditions (you are forced to accept them if you want to buy) you activate a withdrawal of 37 euros a month from your credit card!
The system is designed in such a way that you do not notice anything!
Dear MARIA Z.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I have written thema at least 20 emails. I never received my product. Wordt thing is they hook you up with this VIP membership. Withdrawing 50 euros a month from your creditcard. Total fraud this company... I'll take my los but please never order here...
Dear Marleen S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Still not heard about my order. LITERALLY I ORDERED MANY WEEKS AGO. DO NOT ORDER FROM THEM. I have emailed them at least 20 times or more. They tell they will talk to their team wich doesn't exist and they never contact back
Dear Yasmin B.
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Fraud Fraud Fraud
Falinas will take your money in a very legit way, firstly when you order any product and make that payment, you will receive a product confirmation on your email and in a weeks time you will be charged minimum of 37 euro, when you ask Falinas, why would you charge me this outrageous amount, they say its because of membership fees when you make the first order, then you ask 'ah OK so where is my order? Falinas fraud reply oh there is some error we cannot see your order which we charged but now we have charged 37 euro as a topup so you can make more purchases, so we can charge again as a VIP member or you can check our rules but it shows 9 euro as a monthly fees, so why would you charge 37 euro... Where is my order? If I did not order you in the first place, how can I have become your member, so why did you charge me? Hmmmm. No reply yet.
Guys this is a genuine problem of internet fraud, the moment you make purchase, it will swap automatically charge you for each month, no cancelation is done. They stole 48 euro from me...
Now I have to order a new card from my bank. Is someone there to take action against them? This company is real dogie, it's surely not from Denmark... Please save your self.
Dear Sahill S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas lures you unwittingly into becoming a VIP member. This means they will monthly withdraw some 25 Euros from your credit card. I ordered 3 weeks ago and in spite of their repeated promises to send the articles, I have received NOTHING. They keep stalling, lying and leading me on with false promises. If you do get your order, you are lucky. Because I suppose in some cases, they do send the articles just to uphold a false sense of integrity; it's a strategy to prevent 100% negative reviews! But basically, this is a scam. Be warned and never order here!
Dear Thea V.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Sneaky practices where they charge your card monthly with 40€ for an automatic "VIP membership" (as soon as you press "order") that you don't get informed about in advance or after.
As far as I'm concerned, this "membership" doesn't do anything except charge you.
Costumer service non-existent. Phone number doesn't work. Only way to "cancel", aka keep them from stealing your money, is to deactivate your card.
Never ever trust this company with your payment details. Called my bank and Falinas is already known to them for these shady and illegal practices.
Will reach out to the police to report them and hope you'll do the same, if you have been screwed over by them too. They need to be taken down.
Seriously, stay away.
Dear Alicia H.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This company is a scam. I purchased something from them and they have withdrawn money without my consent.
Dear Margaret S.
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Over 3 months waiting for my order, only to have it cancelled, after many many contacts from my side. Promised compensatory credits. UK account closed without warning, credits can't be used.
Promised credits in return for good reviews. Even if the prices are good, stay away. Pay a bit more and don't throw your money (and time) down the drain.
Dear Selma C.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered some item it shows total price 41 then I was charged for 41,8 and then 37,
41 euro for items which was fair
8 euro for shipping which was not clearly shown
And 37 euro for automatic! VIP memebership which they claimed to be under terms and conditions.
I could not even cancel my subscription because I had skipped next automatic payment for 14 days!
Dear Siamak M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Like many people, I was scammed by this company, by the automatic debit of 24.95 Euros for several months.
This is a hidden subscription. It is totally abject and illegal, particularly when we know that beyond 25 euros, the distance selling site would be obliged to provide an invoice.
The desire to withdraw sums without awakening the vigilance of customers is obvious.
These are dishonest, deceptive and aggressive business practices, only intended to lead to decisions that we would not have made if the presentation of the site had been clear and honest.
I plan to proceed to legal actions with French and European consumer defense organizations.
I can't stand this scam.
Dear Christophe M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Dear Giò R.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas