Falinas

I've ordered a product for 17€ that after 16 days is still not arrived. They write '*Charged once shipped'. Well it's false
Today I've discovered that they have charged on my credit card 37€, 10 days after the purchase, for a VIP membership I've never asked for and of which I've never received any communication about the amount.
It's a disgusting way of working, a scam and I believe the other reviews are fake.

Do not purchase from this company. They automatically charge your card without permission. I have reported them for this. They say that you enrolled in a VIP service, which I did not. It was a one of purchase. After several requests for proof of this, they have not been able to provide this information. Avoid.

Send already several mails to customer service, they keep on telling the order is shipped. Delivery was betwee 2 - 7 working days, I ordered on 01/03 and today we are 22/03... so please avoid ordering, you are not sure of getting the products!

This site is a huge scam!
At first you will join the VIP section because you want to buy something from them, just a one off, and it tells you it is cheaper this way. What you don't know is that you just agreed to pay them about 40 euros a month for this. The first month the money comes out your account and if you realise, then you speak to them and find out that you had to opt out of this and won't give you a refund. This ties you up to another purchase. Then you need to be alert to opt out every month or your money will be taken.
And to top this off: if you don't spend this money in 90 days they keep it - apparently this is written in some terms and conditions somewhere in a lost page cause I never knew! It doesn't even say this on the FAQ page.
So these people just stole my money and I am sure lots of others, please do not feed this type of scam by joining them!

Deducts monthly payments from your credit card claiming membership sign up. THIS IS FRAUD of the finest kind!

Falinas - very poor service
Falinas. DO NOT BUY online with falinas…
I bought some products online with falinas as it was a good offer, it was last summer 2020.
BUT I also got caught in there VIP customer account which I didnt realise I signed into, it is in the very small T&C conditions! It must have been in the small print, but after speaking to my bank it is there.
I received my purchase and was happy with it.
2 months later I realised they were taking out between £ 21.00- £23.00 A month depending on the rate of exchange of the euro. Total amount was about £50.
I contacted the company via their online chat. That appears to be the only way. I was informed of this VIP falinas which I appeared to have signed into. I was informed of this supposed contract and the money taken out was put into credits that I can buy products from falinas at a later date.
Apparently i could not have the money back so i had to re order items to the value, which i did not need. Not happy at all but realising i was going to lose out i ordered more items rather than wasting my money. This was weeks ago/ actually months. No order has arrived and now they have cancelled it but i am no longer entitled to the credits as i have cancelled the account as i am scared they will start taking more money!
Customer support emails have gone back and forward for days now, i am sure written by robots as they as just automated and not helpful at all, they just ignore what you have written and keep saying sorry you have credit and that is it. I am going round in circles, they have taken the money, i am not happy but cant use the credit either as they cant ship apparently due to brexit which maybe true but now they have my money and i don't seem to be able to do anything about it. Every email from customer service just keeps saying you have to re order in credit, it is not addressing the issue at all. I really want my money back and am so angry and upset that they can treat people like this and get away with it. I am also emailing trading standards and other sites to get the message out there as they just will not come back to me and help me and i not in a position to just kiss goodbye to £50 right now:-(( i could not be more unhappy with this service and how i have been treated. I know others have complained and had money back if they take down their bad reviews! This has not happened to me unfortunately. This company is making a fortune out of anyone not reading their very small print on their first order, what bad morals and values to stand by as a company!

Like many many many other customers here:
They took £24.70 monthly from me until I realised what was going on
I don't know how but during the first purchase THEY TRICK YOU into getting a vip membership, I WAS NEVER AWARE this was happening
After STEALING YOUR MONEY, they transform it into credits that they say they cannot reimburse (as if money disappears)
These same CREDITS CAN EXPIRE of course, making even more fun of people
To not go through the hassle I was still willing to use these credits to get it over with
They were UNABLE TO DELIVER ONE SIMPLE PACKAGE, claiming that it was the pandemic or covid's fault. Preparing for the birth of my first child, I have been ordering a lot from everywhere and had zero delay or problems with any other company
I have been in CONFLICT with them for MORE THAN TWO MONTHS
Sent dozens of emails to chase them because, of course, they are not actively helping to solve situations nor do they give answers to questions
They are unable to deliver the only product I would have needed from them, cancelled my ordered and STILL REFUSED TO PAY ME BACK
Only after I got enraged and after numerous emails, they sent me back half of my money and said they would give 35% of the other half back and the rest in their stupid credits while they know they cannot even give me the only product I would need. THIS IS INSULTING.
They made me WASTE TIME AND ENERGY having to deal with this, NO ONE needs this especially now

TO SUM UP, they trick you to steal your money and set up direct debit to your account, they refuse to pay you back, even when they cannot deliver, they do not update you unless you put the energy chasing them and they reply with copy paste emails including useless hearts and other smileys that have nothing to do with your request.

Then they protect themselves under the terms and conditions (like you will see when they comment on this) while THEY KNOW THEY ARE TRICKING YOU. I have never experienced such horrible, cynical, two faced company.
FRAUD DISHONEST THIEVES. SCAM, AWFUL!

Be careful with this site, it is a scam to keep your money!

I bought a perfume about a year ago. I was automatically enrolled in a whatever VIP program without my proper consent.
As of that month, € 39.90 per month was deducted from my credit card, claiming it would be "credits". Now I HAVE NEVER GIVEN AUTHORIZATION FOR THIS!
And what do you do with those credits?
NOTHING, THESE CREDITS DISAPPEAR AFTER A FEW MONTHS!
As soon as I realized what happened, I asked the company to refund the amount. THE ANSWER WAS THAT CREDITS HAVE DISAPPEARED!
THIS IS JUST A SCAM TO DECEIVE BUYERS AND TAKE THEIR MONEY...
I have already filed a complaint with my Bank and I am now doing so with the
Businessconduct. Dk, as these thieves claim to be a Danish company (which I seriously doubt).
STAY AWAY FROM THIS SITE IS JUST A SCHEME TO STEAL MONEY FROM YOU!

I have purchased an item on Falinas at what seemed a reasonably good price and accepted the condition of founding a small account to make regular purchases. For some time, though, I did not need to buy anything but I regularly checked my account and did not see anything strange. All of a sudden last December I noticed that the balance has suddenly been reduced to half of the former value and enquired. Falinas claims that in their terms and conditions, what they call "credits (your money in practical terms) has a three months expiry date, after which it disappear in thin air. Apparently this company believes that if they take your money, convert it to "credits" they are allowed to make it disappear and seem to be convinced that the fact that they write something in their terms and conditions make it legal. I am starting a class action against them but I would like to make everybody aware of the risk of purchasing anything from them.

It's a trick. It is NOT a good value.
This 'hip, modern, beauty site' doesn't have an Instagram page. In fact, it has ZERO social media presence. Let that sink in. A company in today's world that can't be found anywhere on social.

Why is that? There is only one really good reason not to be on social these days - you have something to hide. Honestly, they wouldn't be in business. They would have little to no brand equity with all the negative reviews from angry customers.

Angry customers you ask? How can that be?

They get access to your banking details via the T&Cs knowing full well that, statistically, people don't read T&Cs.
They then debit your account monthly 'membership fees' which they convert into credits. (You gave them authority by ticking the T&Cs)
But, you can never get that money refunded. (You agreed by ticking the T&Cs)
They espouse generosity - they send a sorry-to-see-you-go email. Don't worry... "Your credits will be saved and you can still use them any time you wish."
But, this isn't true either. After 90-days, your credits are invalid. (But, you agreed to this by ticking the T&Cs)
Customer service is ineffective; T&Cs are ridiculously one-sided.
It's a sham, scam, scheme. Sophisticated and quasi-legal.

Do yourself a favour - spend a little bit more and shop somewhere else. It'll save your bank account in the long run.

Dear

Thank you for contacting us!

If you don't understand English, you can use Google Translate:-)

I'm sorry that you're not happy with us and that's why I want us to find a solution.

I understand your frustration, I really do.

However, by purchasing any of our products are customers automatically enrolled to the VIP program that includes monthly payment feature. Money is being automatically converted to the shopping credits that remain available to you for 3 months. You were notified about that in the Terms&Conditions.

It is not possible to complete the purchase without accepting Terms and Conditions which you had, therefore, we have to act accordingly, as the refund and overall policy is firmly stated and supported by laws.

It is your own responsibility to read and understand the information before accepting them. We do provide the information about our VIP club multiple times before payment and again in your confirmation mail. If you don't read it, it is on "your own risk". If the VIP program was unwanted you could shop to regular prices or canceled it before the 14 days of regret ends.

I really want to help you but I just want to show you that we have informed about this many times, and I can also send you some pictures to show it to you:-)

Please let me know what you think.

Kind Regards,
Vivi

Thieves, scammers and liars. Run away from this horrendous company. Have lost money (they simply stoll it)

This is a scam with fake office address and telephone number! They will simply steal money from you and debit your card a few times after that without your knowledge.
Their positive reviews here are totally fake!

Anyone defrauded - you are welcome to let me know about your experience so we can chase them together.

It is a scam. They propose two prices: 1. Normal & 2. VIP.
If you go for VIP, they will debit your card every month for EUR 39.90 without notifying you (first time 2 weeks after your first purchase) - they call it 'their business model'. They have it well hidden in their 'Terms and Conditions' if you're lucky enough to find it on their website.
When I asked them to return EUR 39.90 back to me, they said they would do it under the condition that I delete or change my review first!
They claim to have an office based in Denmark, their telephone number has a UK country code (+44) but when you call that call centre - they don't even know what Falinas is!

I bought a product on Falinas for 37 euros. At the end of the month, i checked my bank account movements and they had charged me not only the 37 euros, but also the amount of 24.95 euros! Apparently, by buying anything there, you are automatically subscribing the Falinas VIP membership and giving them the "right" of charging you this amount again! I have never seem a store doing such thing. This completly against the consumer' rights to information and clarification. I DONT RECOMMEND THIS STORE TO ANYBODY.

If I could give this company a MINUS 100 I would! HORRIBLE COMPANY! And I've now lost my faith in TrustPilot... there's NO WAY reviews could be positive on this sham of a company! All of a sudden, I noticed money being taken out of my account; I didn't know who it was so I contacted my bank... they said there was money taken out for THREE consecutive months and each time they used a 'different name'! When I contacted them to say that I would NEVER EVER consent to a 'membership' since prices are CHEAPER even in retail stores, they said well you did agree to it. I said then it must have been the fine print that no one reads and sure enough! That's what it was! This company misleads you when you make a purchase they then sign you up for a membership without making it clear and take monthly installments from your account without your permission. I wrote to say I did not ask to subscribe nor did I authorise £24.90 to be taken monthly but they did not refund my money. This is fraudulent, Next thing is they refused to refund my money, so I had to order over €100 worth of products that I don't want and now it's going on 5 weeks and still haven't seen my product! DON'T FALL FOR THIS SCAM!

Hello, I am the next one they lied to every day with various excuses, neither they returned my money nor I have a delivery! I will make a public group on Facebook in which I will ask everyone who has a problem with them to join. We will advertise in several newspapers in England and Germany so that people will not believe them. I will find a way to consult a Legal Entity so that we can claim our rights! Please join the group it is called
FALINAS ARE SCAMMERS AND STEAL YOUR MONEY DON'T ORDER FROM FALINAS