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If 0 or beyond 0 star was an option I would have selected that. I came across Falinas website whilst I was looking for a product that was much cheaper than other online retailers.
Happy with being able to buy the item cheaper I checked out without being aware that I would be automatically signed up for a VIP membership that I wasn't even made aware of or asked for my consent.
Much to my horror when I looked at my profile it stated I would be charged 47€ in the next three days. I immediately contacted customer service via email to which they replied to promptly. They informed me that they had canceled my membership, with this I was satisfied with their service and relieved that I wouldn't be robbed 47€ for a membership or a website I would rarely or never use.
The next day as I checked my bank account to see they had refunded the money for my order (great!) but also deducted a commission fee of 6.95€. Again contacting the customer service to question this, they replied to say this is a fee charged cancelling a membership. It's ridiculous as I never signed up intentionally to the membership in the first place but then to be charged to cancel it.
If Falinas intends to have a happy customer rating then they really need to change the sneaky membership sign up and be clear when checking out and give the customer a clear choice.
Avoid this company even if initially it comes across appealing for the low prices of quality products because you'll be mislead into paying double in the end.
This company emailed me pretending to be DHL. They wanted money as additional postage towards an international parcel I was expecting. I paid the money as I thought I was a genuine email from DHL, it was shown as falanis.co.uk on bank statement, they are refusing to give me the money back.
Dear Richard A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Charged me for purchase and disappeared for many many days, even after contacting them! No order received, no shipment email or at least an order status update wayyy pass the announced timeframe. Had to contact them to find out what was happening and still disappeared. Do not trust them!
Dear g p.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Pure oplichting, erg dom van me dat ik er ben ingetuind maar slimme misleiding, ik had eerst de revieuws moeten lezen
Dear Mouna P.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They do not only not send me my order (the one I paid and not get it) also took 37 twice from my account! This is a fraud! Stay away! Fainas give the 102 euros you took away from me right now!
Dear Araceli A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They are thieves. Stay away from ordering anything on this website! They will automatically deduct 37euro every two weeks off your credit card!
Dear Disappointed C.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This website is a real thief. They took about 237 euros from my bank account without my permission.
And now the website is not responsive for this issue
Dear armita a.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Not sure how this has happened. But they have easily got access through me buying one very small product to take money from my bank account for something I do not want of have had. When querying with the customer chat line on the site, they were of no help whatso ever and have given me the wrong email address to complain. I will be taking this further. I cannot believe companies like this still can exist.
Dear Gail M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They lure you into filling in your credit card number, place your order, and then pretend the item has shipped, but they do nothing but deduct your membership fee. When you waited more than a month for your express delivery and asked for a refund, they told you that you could only refund half of it. How can we make this fraudulent company receive the punishment it deserves?
Dear Charles M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
STAY AWAY! I have just found out that as a result of a purchase I did, they have debited my credit card with 39,90 EURO each month for the past five months. If you buy something, they steal you money and don't give it back. Never experienced anything like this before. They now owe me 200 Euro that I will never see again.
Dear Ingrid A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I must have bought something in the past, and just noticed I have been getting charged every 2 weeks for a VIP subscription that I never signed up to! It seems that anytime you even purhcase above 2 euros you get signed up for this.
DO NOT BUY ANYTHING FROM THIS SITE!
Dear Lourdes B.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Comprei um rímel neste site, após a compra de 4,29€, obrigaram-me a pagar 4,95€ para sair, retiraram o dinheiro sem autorização, sem em momento algum me informarem que tinha de pagar para sair, sendo que não tinham passado 14 dias, no próprio dia de adesão cobram esse valor para sair. Recebi o rímel em casa, completamente seco, já aberto, sem estar lacrado, não dá para utilizar, reclamei, enviaram o dinheiro para a conta falinas para gastar no site, o que que sucede é que os portes de envio são extremamente caros, 12€ apenas de envio, deviam devolver o dinheiro no método de pagamento original.
NÃO RECOMENDO A NINGUÉM ESTE SITE, É FRAUDULENTO.
Dear Sara N.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
THEY STEAL MONEY FROM YOUR ACCOUNT.
I have proof that shows that they took money from my account every 2 WEEKS WITHOUT MY CONSENT.
They state that they take a MONTHLY fee of 37€ off your account. Which is already in ITSELF a scam because you are never notified about this until they start drawing money from your account. I was taken that amount 2 TIMES A MONTH. I have the pictures attached see for yourself.
Is this even legal anyone?
Theft. Fraud. Better hire a lawyer before buying anything from them.
Dear Yasmin L.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
When you buy anything from Falinas, they start lifting money from your credit card monthly. Even when you cancel this "membership", they charge you for that. Stay away from this SCAM.
Dear Victoria W.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This website charges you without your consent. Be very careful they will charge you monthly for a susbscription you have never agreed on
Dear Christopher F.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I was completely ripped off by falinas.com
One day I ordered a nail polish from them, attracted by the expensive price (€3). Obviously I approved the terms and conditions by checking a box as it is done everywhere but without reading them, and that obviously subscribed me to their subscription! Except that I didn't know it and I didn't receive any confirmation e-mail, and it's been more than a year that I've been charged 24,95€ per month but I only realize it now after being debited €399! It's a steal! Everything goes for a nail polish I bought one day from them but I didn't intend to subscribe at all!
I contacted the customer service, they said they could not refund me anything but to give me the credits to spend them on the site. Except that
What I asked for was a refund for a service not requested and not necessary for me. It's a theft! I expect a full refund or I'll be screaming on all the social networks and I'll mess them up! I hate being taken for a fool like this and being robbed on my own account.
Dear Anastasia V.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
SCAM! They charge you monthly after you buy from them, don't buy! This "VIP-subscription" they charge you for is also a big hoax, they inflate the prices astronomically and then show you that you get a great deal. In fact, even with this "deal" they still charge more than market value! Also, they charge you once u discover this and want to leave. No ounce of decency.
Dear Hickmat H.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They deduct as they wish and cover it with their stupid vip membership. Your money will be turned into credit points and you cannot get your money back. I have prepared a legal case against falinas.se in Sweden to start with. My name is Kawan Jiawook and here is my emailthe (AT) is@, k. Jiawook(AT)gmail.com, send your cases to me to shut them down once and for good after facing legal consequences
And pay back large sums of cash to ppl. There should be a clear message (a pop up) informing that xxx sum of money will be deducted from your card, continue?. Until then, every single penny deducted before this measurement MUST BE RETURNED to all affected consumers.
Dear Kawan J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I did buy 17euros item, I didn't subscribe to anything in this website and I received an email together with my order saying that I was part of the family, later on mentioning a Freemium with 0 charge. I didn't put to much attention because the charge then was 0euros. Sounds logic right? Freemium= free, no, they charged me monthly 24.95 euros and I don't even use anything from them, never subscribed. Keep you out of this scam.
Dear Pablo P.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas lures you in with competetive prices on cosmetics and asks you to agree to their terms which is very lengthy and like me most people just agree without reading the very small print. You become a VIP customer when you purchase anything but what you are actually doing is agreeing to Falinas taking 37 euros from your account EACH month for this privilidge. I paid them a total of 170 euros and for that I got a credit for 59.05 and no goods. I can use my credit of 59.05 to purchase cosmetics at inflated prices.
Dear Paul k.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Dear Aisling D.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas