Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
They will silently, automatically add you to the loyalty program (25eur per month) after first buying of a product. Careful!
As soon as you buy something, they silently sign you in for a membership and charge you a monthly fee of 24.95:
"To become a Falinas VIP member, simply purchase any Falinas on this Site or through an applicable Service and you will be automatically enrolled in the Falinas VIP membership program (including the monthly, automatic purchase feature)."
Dear yhm t.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
This website is a fraude!
They give you a special offer of sneakers for 3 euros, but you never receive them. It turns out to be a contest.
By participating in this "contest", you silenty become a VIP member. We found this out after more than a year, when we saw they have been charging our Credit Card with approx 40 euro per month.
All the communication is intentionally vague, trying to lure you into a scam.
We contacted supported and they offered us a (partial) refund if we remove the review. This is like bribing! They do not want anybody to find out their fraudulous and unethical practices.
Do not believe the 4.5 star rating at trust pilot. Look closer to the bad experiences that other people had. The good reviews cannot be genuine!
Dear Nick v.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered a 7.50 item from this company then weeks later they charged my credit card
29.95. That means i have paid 37.45 for a 7.50 item.and to top it all i have not received the item i ordered... terrible please dont order from this company. Beware
Dear paul l.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Dear Anna M.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas