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They are unacceptable they still money from you're card without permission
Thief's and scammers
I personally believe that they're not
A company is just a gang of thieves
Waited for my order for more than a week. No email about shipping, no email explaining why it wasnt shipped.
Dear Darja E.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
ATTENTION
At the first purchase, you ll pay 25€ x month automatically!
And if you'll ask a refound, you ll be considered like a stupid that purchased product without to read the contract... no comment
ATTENTION
Dear bolis a.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
When you visit the website you see the VIP price and you imagine that will be real if you become a member, but it won't!
Those are first customer prices, just to make you becoming a customer, than the VIP prices become considerably higher and the "monthly special offers" are also a scheme, no really an offer.
Dear Eva B.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I should have read the reviews! My product was perfectly satisfactory and the price was good (but not great). Like many another I did not know I was signed up to their VIP club. They took money 2 moths ago and I complained and they said they would cancel my membership but they have taken money again. My credit card company is not being helpful so I may end up having to cancel the card. No sign of getting my money back either.
Dear Sheila W.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered 2 products and somehow ended up joining the VIP club. I now find that Falinas have taken money out of my account without my authorisation. They will not refund the money but say I can have a credit! I don't want to deal with this company and strongly advise others not to do so! I have informed my bank of this unauthorised activity.
Dear Rob H.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
The ordering was satisfactory, no problems with postage etc. However, I just checked my bank balance and Falinas have billed my credit card for a further €24.95. The reason is to remain in their "VIP Club". This may suit some regular buyers of cosmetics but in my case it was a one-off purchase. Their customer service refused to refund me because I didn't opt out. The tactic is clearly a way to build up a loyal customer base... I certainly won't be buying from them again.
Dear Oliver R.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
While making your purchase you have to agree to become a vip member... What's hidden in the terms is that being a vip member, means you agree to paying 25 euro's forward to your "balance", to make future purchases. This is not voluntary. When you don't want to purchase anything, money will not be refunded and you balance expires in 6 months time. In other words, they will take 300 euro's yearly, wether you purchase anything or not.
They only accept credit card, so it will be charged automatically.
Dear Niels S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I ordered some perfume & in fairness, the perfume arrived OK.
HOWEVER, a couple of weeks later I saw a debit for £23.11 to Falinas on my credit card. When I contacted their customer services department, they said I had signed up for a 'VIP-Account' with certain benefits. I did not sign up for this and they refused to make a refund. Accordingly, I have taken this up with my credit card company.
Terrible company, terrible customer services (who wouldn't issue a refund even when I haven't received any goods?)
If you don't want to be involved in a tiresome battle, I would make your purchases elsewhere
BTW: How do they get so many good reviews? They bribe you to give a review even before you have received the goods. Trustpilot should take note, and then take action.
Dear Stephen H.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Automatic subscription: 24,95€/month!
Ce site est une arnaque avec abonnement caché, là je galère pour me faire rembourser, grrrrr!
Dear DUFF J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Do not buy anything from this company, they are taking 24.95 euro from my account without my permission. SCAM!
Dear Jane g.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Absolute SCAM
Absolute SCAM!
I will be adding this review every day so that people do not get fooled by them!
The trust pilot reviews may be written by the company themselves as it is impossible that anybody would rate them this high.
Please look up other review on Google - everybody explains that it is a scam.
They charged for a cosmetic that we ordered to then charge 25 euros for we had no idea what! It turned out (upon reading reviews) that this is for a so called VIP membership that nobody asked for.
I have never come across anything like this. Will be reporting it to the consumer rights authority as this can easily be argued to be an unlawful and malicious practice.
We will also inform the bank and the police trying to get our money back!
Dear M P.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
When I bought a product back in March they automatically enroll me into their membership of 24.95 euros per month and when I realized it I asked for a refund that they refused to make saying that I should have read the t&c on the order confirmation when I payed for the item! I have been reminded that it was my fault for not terminating my subscribtion after the purchase (which I didn't know I had to do!) and the only way of using the credit accumulated over months - where I didn't receive anything in exchange because I haven't bought a anything else - was using it against their products! Customer service experience was less than poor and I feel like I was tricked! This is a company that make money on honest but naives people like me!
Dear Eva C.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas cosmetics is a big scam!
I bought a product from them and cancelled it, took time specially and informed them about my cancellation long before they shipped. They responded that if my product is not yet shipped, that they'll refund.
After like about 2 weeks, I received their email which stated that my purchase has been shipped.
I alerted them immediately; informed them that the item they shipped has been cancelled long time ago. They ignored it and responded carelessly, ignoring my concern.
Thankfully, when the item got to me, I recognised it and didn't take it. So, the logistic company returned it. Falinas didn't acknowledge the receipt of the returned item. And all those while, I kept writing them, provided them with proofs that the item has been returned back to them using the tracking system of the logistic company. Even at that, their response was so non- challant.
I had to resort to my financial institution to help me claim my money back.
I'm writing this to help people not to fall prey to their Scam.
As far as I'm concerned, FALINAS is a "A NO GO AREA". Never again
Dear Uzoo J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They automatically enroll you into their VIP membership of 24.95 euros per month when you order anything. Don't never use this website.
Dear jules r.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Falinas charged me automatically 24.95 euros for a VIP membership that I didn't sign up for. I only ordered an item for 9 euros and then they automatically signed me for this membership. It's such a scam and so disappointing that they do this to customers! I don't recommend it. Very very disappointing!
Dear Mihaela S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
I purchased an item from Falinas for 10 pounds and then later discover that they are taking a monthly direct debit out of my account of 24 pounds! I spent half a day trying to sort this out with my bank and ended up canceling my bankcard because I did not trust these fraudsters with my bank card details. I would advise that these scammers be avoided at all costs!
Dear John A.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
They automatically enroll you into their membership of 24.95 euros per month when you order anything. It takes them over 2 weeks to ship out an order. Customer support is vague and negligent. Don't ever use this website. Stick with Amazon & Ebay where your money and purchase is safe
Dear Lulu S.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
It's so annoying when websites subscribe you to their vip programma And deduct 25 euros which you won't get back after you've noticed. I know, you should the terms bla bla but it's just a sneaky way to scam your customers
Dear Harrold G.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
After one order, what cost me 15,50. I was automatically subscribed on their VIP-program which costed 24,95. As a new member the discount with a VIP-membership is average of 48% but as a member the discount is way less. Be careful or stay far, far away.
Dear Fien J.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas
Dear Frangi F.,
We are deeply sorry to learn about the inconvenience you experienced with our service. Your satisfaction is our top priority, and we regret that we did not meet your expectations.
To help us resolve the issue swiftly, we kindly ask you to provide us with the email address you used to subscribe to our website or your phone number. This information will enable our team to locate your account and reach out to you directly to address your concerns.
We appreciate your understanding and patience as we work to resolve this matter. Thank you for giving us the opportunity to make things right.
Sincerely,
Falinas