Fabletics UKReviews 175

I was very excited for my order, and this company in general. However, after my first order, the package had been delivered to the wrong spot. I received no update, and had to go back and forth between the courier company and fabletics. The courier company had to keep the package on hold until fabletics could confirm a new address. Once I went through these steps with fabletics, I thought the package would be coming to this new spot later that week. Instead, I received a second credit card charge for the next full month. Given the lack of clothes the first time around, I cancelled my membership (and was luckily refunded for the second charge).

Two months later, with still no sign of the initial order, I called again. Turns out the clothes were returned to the company, and are now out of stock. So, not only did I not receive an email for any of these issues and have to call customer service each time, I was charged (and refunded) twice, with no clothes ever having been delivered. When I asked the person to just replace the clothes with whatever is in stock, he refused and said I would have to wait 5 days for the refund and start the whole process all over again.

Needless to say, I will not be placing a new order.

I made a purchase of 2 leggings more than a year ago, i realised yesterday through my banking app that the is a company that is taking £44 from my account every month.
Turns out it is Fabletics and no they have not send me leggings worth a years supply they just take my money. I was on the phone with them for close to an hour yesterday demanding an explanation and a full refund. This cannot be legal, I saw an advert for a sale but turns out it is clearly just a way to scam people.

DO NOT BUY FROM HERE! This company is a scam, they take money from your bank account with no warning and the extremely rude customer service staff are no help what so ever! I actually had a member of staff laugh at me down the phone which is disgusting considering £132 was taken from my account (£44 each month) without any warning!

They make you sign up to get these 'amazing' offers, but what isn't made clear is that they will continue to take money every month from your bank account unless you go onto the website, log in and "skip the month". If you do not skip the month you will be charged £44 which is non refundable and can only be used as credit on the website. Also the credit you have from your stolen money is not eligible for discount so even if I was to knowingly agree to them taking money to give me credit I would get a huge disappointment when I actually end up spending more money with no discounts as promised when signing up. All of this information was not made clear to me when purchasing my items! All I was made aware of was that I will get discount emails. That is it!
Be very very careful, or you WILL get caught out as many many people have been!

Honestly, the worst company I have ever been a consumer for. DO NOT BUY ANYTHING FROM THEM.
They are scheming, manipulative and will sign you up to direct debits with the most poorly worded explanation you will find.
You become a "VIP" (with or without your true knowing, it's literally a "sign up to emails" tick box that actually means we will keep all your card details and charge you repeatedly, oh and that's £44 per month).
Kindly, you can "skip" that month and you can keep your hard earned £44 as a credit' but funnily enough you can't use your credit' (that you DID NOT WANT) on any of their promotions. You have to check out as a guest to do that.
So unless you want to spend a ridiculous amount for a SINGLE pair of leggings, be put on hold for ages, be sent customer emails that are literally copied and pasted policy because this is repeatedly the problem they get... then steer well clear.

Can't even believe they are trading.

If one person reads this review I will be pleased.

Received a message yesterday to say from paypal that £44 payment had been taken! I called customer service today to be told that it was in the disclaimer. When I queried what the £44 was for I was told that if I went on line and added an item of clothing for £44 then I would not be charged. When I tried this, this was not the case and cannot see how I can get this money back?! What I thought was a good deal on leggings turned out to be the most expensive average leggings. I will not be shopping with this company again and will not be recommending to others.

Just found out that I was enrolled in some sort of VIP membership with Fabletics. The company took 44 pounds out of my account without any of my authorisation or agreement. They obviously did it illegally keeping details of my card while I ordered two pairs of leggings last months for 24 pounds from them. To say the truth the quality of their products is far from what I expected! Though i kept the leggings... as did not bother to return. How come you can be enrolled into the membership online and to cancel it you have to call or post them letters as online or e-mail services are not available with regards to this matter... What a shame involving such an iconic actress name as Kate Hudson into all this mess... Will try to get into contact by phone with this company and get my membership cancelled... Will never be dealing with them again... If my money is not returned I think I will be looking into taking legal actions against Fabletics... Please do not order from them anything!

I too purchased 2 leggings for £24 only to be charged an additional £44 this month for a VIP membership that I did NOT sign up for. The items are decent and I gave them to a friend for a birthday present as they had previously expressed interest in them. I called the customer service line following the transaction and they were adamant that I 'keep the membership and purchase further items', going on to tell me that I could not be refunded as I should have looked further into the terms of conditions - which, by the way, all magically ended up in my spam folder, despite the order reference and other emails coming through to my main inbox. As the leggings have now reached a grand total of £68 in terms of money spent on them, I find the quality shocking in comparison - especially considering that a family member works for a more respected clothing company that do better quality items for less. I feel that students and other individuals looking for an affordable workout clothing are being cheated out of money. If I could return the items I would. Do not purchase from here.

I had a VIP membership that I cancelled. When I tried using my remaining credit I needed to find something that costs 49.95 euros (not more, not less). So I tried to pass my order and it didn't work. I called the Fabletics and I was told that I need to choose VIP price, not standard. The problem is VIP price is not mentioned anywhere, only standard and I cannot make my order. I explained this to Fabletics over the phone and I was told that this is how the system works and that I need to check from time to time as sometimes they also write VIP prices. I am very dissapointed and angry with this service and Fabletics in general. I lost 2 hours of my life trying to solve this issue with no results. Will never recommend it to anyone and won't use it again myself. I would like to ask Fabletics to pay me back 49.95 EUR as I am not willing to spend any more time on this

Unacceptable - they charge 44 pounds a month, even if you do not buy anything.
In July I bought 2 leggings for 25 pounds (total)
They charged 44! - as membership - but I was not aware, thought i was paying 25, and big mistake not checking bank statements!
Then I never bought anything form then for two months - for august and September i was charged 44 ponds each month.
The stuff i actually bought from them was worth 25 pounds,
So in thee months they ripped me off 107 ponds FOR NOTHING.
Now i thought I may be able to buy smth as there should a 107 credit in my account. Not really - they only give me a 44 pound discount! So where did the rest of my money go?
Now I will need to cancel, but this is not possible to be done online.
CONCLUSION - SHOULD HAVE BEEN CHECKING MY STATEMENTS REGULARLY AND THOROUGHLY!
DO NOT BUY ANYTHING FROM THERE - THEY DO NOT INFORM ABOUT MEMBERSHIP FEE WHICH IS NOT SO CHEAP.

The site is fraudulent, join their VIP and they rip you off £44 each money with nothing in return. I ordered two items and one wasn't delivered and the other damaged. When I called customer service I waited a long time to get through and there is only a couple of methods to contact them. Phone or social media. Their service is scummy, the workers scummy for working for such an unethical company and the person who owns this company. Shame on you for taking advantage of people and not clearly outlining theses charges. They also call themselves Justfab to confuse people when they are really fabletics. No emails sent every month from fabletics to say they are taking money out or what you can use your money for. Scum all round. 5 months of £44 and nothing in return. They haven't even reponded to my email requesting for my money back.

Misleading information given by this company about your money. They refer to money they take from your account as credits. As a customer I'd like them to be clear and say we are debiting your account for x amount which you can now spend online.
I was emailed two days after a deadline to skip a month and my account had already been debited. There was no information in the email about the date my account had been debited and for how much.
When you go onto your profile you can't see your payment information.
This feels like a scam.
Also, I was told on the phone by them that I could only buy things for £44 even though I have more than that in my account with them.
Very unclear communication. Poor customer service. Leaves you feeling duped.