Fabletics UKReviews 175

Total Scam! They lure you in with an attractive offer and tell you to sign up for a "VIP Membership" in order to get the deal. However when accepting terms and conditions in small print, you are unaware that you have just agreed to pay 49 pounds a month in order to get these deals. Only individuals who read every single terms and conditions they accept will be able to escape this scam. Of which I know not a single individual who does so! This company should be reported and told to CLEARLY make their customers aware of the deal they are signing up to. I have since filed a complaint with trading standards as i believe this is outrageous and unethical.

Amazing products, shocking set up
I absolutely love the products, they are however overpriced. You are being lured in with 2 for £24 leggings but once you sign up you would pay min £48 for each pair unless there are on sale.
£44 a month VIP charge is unreasonable, yes you can skip, but often you will still be charged! To close account you will need to jump through many hoops and if you are not careful, they will trick you into signing in again without even knowing! Don't bother, a lot of similar products available on the market now. Fabletics - rethink your strategy.
On a positive note, customer service assistants are very nice, I feel for them to have to deal with this set up!

I had similar experience to other ladies, I could not recall signing for VIP membership, I only noticed when money was taken out of my account. The same day I contacted them and asked for return of my money as I cannot recall signing for membership, I also asked to cancel it asap. The response was that it is not possible to cancel membership and I have to go ahead paying it and if I don't want to pay, I have to go to my account every month and put it on pause. I could not believe what I've heard. I contacted my bank and asked to block any payments to this company, what they have done and I'm grateful for that. Now I lost £49 for some membership that I never wanted.

Disgraceful company. I ordered two pairs of leggings for my daughter back in December and paid £29 for them. I have since found out that they have been taking £44 a month off me for 'VIP Membership'. I had no idea that this was going to happen as they dont make it clear, therefore I have ended up paying over £200 for these two pairs of leggings. I have instructed the bank to stop any further payments. I have been in touch and cancelled my 'VIP membership' and have been advised I cannot be refunded the 4 payments of £44 that they took off me, I have to use my credit instead. The leggings are nice however the company are awful to do this to their customers and after speaking to my bank the fraud department advised me that they are receiving complaints every week about other people that have been tricked in the same way. Steer clear!

I ordered two leggings from Fabletics and they arrived last month. They were of great quality. This morning when I checked my bank account, I had been charged an extra 49 quid for a 'VIP Membership' fee which I have had no memory of signing up to. Turns out "When you chose to take advantage of the discounted price upon checking out your first order, you were activating the VIP membership of your account." This is absolutely ridiculous. I did not get that £49 back and I'm SO upset about this.

I purchased a pair of leggings from Fabletics in July 2018. As far as I knew I was making a one off payment... that is the conventional business model when shopping after all. However, they have now charged me £680 over the last 15 months. - helping themselves to £44 monthly from a credit card I rarely use. When I complained they claimed I agreed to 'VIP Membership' - something I would never have agreed to with full knowledge of this monthly payment. They only sell a few exercise leggings and tops - who needs that many? They did agree to refund half but I am left with over £300 of 'credits' for things I don't need or want. Seems like a scam and shocked they can get away with it.

I was absolutely disgusted with the service that I received from this Company. 2 weeks after I ordered, it still didn't arrive. I asked either for a full refund into my bank account or for the full order to be delivered out to me. They assured me that they would deliver the full order out to me by express delivery. The next day only part of the order was sent out for delivery and I was issued with a store credit for the other part. This is not what I asked for and not what I was told was going to happen. I got back in touch with them and they assured me that I would get a full refund back into my bank account. But yet again this was not done. I still haven't received any items from them and I still haven't received a refund. Customer service is absolutely ridiculous and I can't seem to speak to a manager or get in touch with anybody that can help me get a refund for items I have not received. Do not use shocking and disgusting customer service.

Purchased a couple of items then noticed 5 months later Fabletics had taken £44 each month from my account. Rang customer service and they refused to refund money stating that the VIP service I had chosen was clearly spelt out. Rubbish it's an automatic opt in when you buy and I am not easily taken in. They send emails but I hadn't received as they'd been intercepted as junk mail.

They have agreed to return 3 months but I will call my bank tomorrow and advise if the scam and hope to get all my £220 back. Well miffed.

I was not aware they took my credits each month. Only after one year when I checked my bank account I found out. Then I immediately called them to ask for refund. The weird thing is they first say they couldn't do it then after I insisted they could give only partial credits back. But that does not satisfy me, since I initially requested all 11 credits back (which they took about $550!) and I would not want to buy any products from them given this terrible service and unclear policy. Then I called twice to explain my situation, all what they can say is sorry they don't have the allowance to refund. That does not help and solve any of my concern. If they cannot solve my case, I would like report this company to the authority. This is a terrible scam. I believe there are many customers who have similar experience. We want our money back, clear policy and transparent procedure of being able to choose based on our rights.

Easy to order and prompt dispatch. The VIP conditions re payment and debiting your account are made very clear. Paid for express delivery but the item got no further than the courier. Customer service (in the Philippines) on the 2 occasions I used them, was polite and all had good English. After a week from my first call - having been promised I would hear back in 48 hours - I phoned again to be told the item was now out of stock - I cancelled my order and withdrew from the VIP scheme. I will NOT use this company again.

I forgot to skip for several months and got 5 credit, which works out to about £220. I really wanted to make a purchase, but to be honest i dont like anything and the quality isnt that great. And paying £44 to an outfit is such a rip off. I can get quality product from some where else and can actually have more choices.

Called them today and they said that they will not refund me because I did not skip. And there's no way i can get my money back. So I am forced to buy something that i do not like?

Their T&Cs were very unclear about this as well. I read the whole thing and they mentioned nothing about refund you the money if you have credit and you want to cancel the membership. I think we need to really report them to some authority.

I have been a VIP member for 2 years but everytime the VIP sales goes live and outfits are half price, my account suddenly gets 'locked' and my payment card that i use every time is mysteriously declined so that I cannot place orders. When I ring the Customer Services line im told that I have to wait 24 hours, then 48 hours... after waiting this time, the sale is over, the products are out of stock and my card and account are mysteriously unblocked! What a scam...

My wife who is very much into her Gym purchased goods some time ago and unwittingly agreed to the VIP service, as it provided her with a discount on her initial purchase and apparently was given the service on a trial basis. I have now discovered that £44 per month has been taken from our credit card account, as my wife did not fully understand the implications. Although the website does show it's terms, it is clearly banking on the fact that the majority people do not take up the 'so called' offers and do not stop the payment. My wife has now accrued 10 membership points, which I gather she would lose if she opted out the membership. There is no way she would have ever spent circa £500 per year on Gym wear, but it appears we may be stuck with this until the points can be utilised. Also what happens if this company ever goes into liquidation? That will be the money totally lost! Ideally we just want the money back. This practice needs to be made illegal ASAP. Exactly what has my wife paid for? Just a monthly Email!

When buying your first product from them, they automatically sign you up to a VIP member and then take out £44 from your bank. Doesn't say anything of this when checking out your basket. I only knew when I saw money was missing from my bank. Called them up, they say "it says in the order email, stated in the t&c's". I never agreed for money to be taken out of my acc but they will not refund. FUMING! Absolutely sh*t customers service. They say they will give me 20% upon changing my acc to a guest one but the only way to use the 20% is to check out as a VIP (!), which means I will have £44 taken out of my acc again!

I tried buying leggings from here. Ordered a pair- got an order confirmation and everything. Waited two weeks and then finally called to see where my stuff was. Apparently my order was cancelled for some reason although I never got sent any email saying it got cancelled (which is absolutely ridiculous). Called them and they said that no money was taken from my account and I said well yes it has. Woman tells me to email customer service with pictures of my bank statement. I email them. Not once mind you but twice- not a single reply. Called them again and they told me that I have been issued a refund and should get one within 48 hours. Of course it has been 48 hours and no refund! This company is such a scam. I got nothing from them- only a bunch of anger and frustration and I didn't even receive an item. I would never ever recommend this brand to anyone- not to mention that whole vip thing which I saw only on my order confirmation email! I am just furious. I demand that they do something about this. Also even if someone was using the VIP thing how could you possibly buy that much yoga clothes THAT frequently?!?

I bought leggings (that actually didn't fit very well and weren't the best quality for the price) from this site a while ago and found out three months later they had been charging me £44 a frigging month! I didn't want that £120+ to go to a complete waste so decided to keep my membership but remind myself to always skip the month so I'm not charged again and maybe one day I'll get a benefit from it (as I believe if you cancel membership any credits disappear which in itself is pretty terrible). Obviously sometimes calendar reminders aren't enough and I've forgotten or something and so have since been charged another two times. The membership actually is rubbish and provides no benefits as far as I'm concerned so £200+ later and absolutely no benefits or anything to show for it I'm just going to cancel the VIP membership and don't think I'll be buying from this site again. Complete scam! Please be careful when buying anything from this site.

I suddenly noticed that £44 has been taken from my account which I was told was due to me not opting out to be a VIP membership! When I informed them in writing to cancel this I was then sent an email saying this had to be cancelled over the phone as they do not accept cancellations in writing! This must be the only company that does not except cancellations in writing! They obviously use this tactic as you are then never able to get hold of them via the phone. They have still continued to take money from my credit card where I have had no option but to now cancel my credit card with the bank. Absolute nightmare company and doubtful I will get any refund. Emma