I suggest looking at this to help you cancel your membership.
http://www.fableticssucks.co.uk/fabletics_cancel_guide.pdf

I WISH I had bothered reading some reviews about this web site before I purchased something from it. So to anyone reading this: PLEASE research the company thoroughly and make sure you read their web site twice, three, FOUR times before you buy. Their subscription service is very cleverly disguised as a totally optional, lovely, no-obligation to buy check-box exercise - but really it's EVIL.

Here's what happened to me:

Having seen ads for Fabletics for ages and wondering if it was legit and what the catch was, I visited the web site and read up on everything - I thought I'd spot any catches a mile off. There was nothing obvious and I thought that the worst that would happen was that I would get a lot of spam e-mail after buying anything. They advertise your first outfit as being £22 or something and obviously this isn't true unless you buy the most basic cropped top and shorts with no pattern on. And the outfits obviously are not picked out specifically for me - I'm just being shown a random page of sportswear. But I thought I'd done very well because I found a top and a pair of leggings I liked and it was only £4 more than the lowest price - at £26. I ordered it and checked out as I would with any other online shop, using Paypal, and thought nothing else of it. I didn't spot anything telling me I would be committing to have money taken from me each month, so I thought I was safe.

When my outfit arrived, it was great. It fitted, it was well made, the material felt lovely against my skin and it was so flattering! I still love it, even now, and will continue to wear it (it's not the outfit's fault that the company are bent). I thought 'hmmm maybe I'll even buy something else from Fabletics in the future!' and then I forgot about it.

Fast forward to this Saturday just gone - nearly a month later. An e-mail landed in my inbox that appeared at first glance just to be suggesting I buy more stuff from Fabletics, and I NEARLY ignored it until I read it closely and realised it seemed to be suggesting that I had paid a monthly subscription fee of £44 in return for a store credit worth £44 'towards your next outfit' (hint: all outfits cost more than £44, meaning that you have to pay out more on top of this just to get anything worth having). I thought 'nah, they wouldn't do that, that would be really shady' and moved on to my next e-mail, which was from Paypal, and sure enough, it said that I'd just authorised a payment of £44 to Just Fab. I froze. Because I did not have £44 in my account, it being, well, more than halfway through the month and all.

After some initial panic, I did some research, found these reviews, found complaints to Fabletics on Facebook and Twitter and realised I had been well and truly duped. And I felt so embarrassed! Because I thought I was really Internet savvy but just like lots of other people, whose reviews you'll see on here and other places around the Web, I hadn't realised that by checking out my purchase as a VIP Member, which is automatic unless you opt out of it (thus not taking advantage of the great low price they promise you, and why would you do that?), I was agreeing to let Fabletics take £44 off me every month.

What they claim is that if you go on to their web site between the 1st and the 5th of each month and click a button that says 'skip the month', they won't charge you - thus making this a 'no obligation to buy' scheme and completely legit and above-board. They present this as a totally normal idea, as if we have nothing better to do that sit around remembering to press buttons on retail web sites at the same time every month so that we don't get robbed blind. They present this idea like you'd be stupid not to also think it is a great idea. And most importantly, they present the whole concept of the VIP Membership in such a way that unless you really do scrutinise every last thing, you won't realise what you're letting yourself in for - because the language they use is, it seems, DELIBERATELY misleading.

Which surely, they wouldn't feel the need to do if they thought that what they were offering was actually reasonable? If they thought that people would still sign up and give them £44 a month in return for a sports outfit every month (who needs 12 sports outfits a year?) then they would write on the web site 'YOU ARE AGREEING TO SEND US £44 EACH MONTH BY CLICKING THIS BUTTON' rather than all the flowery, misleading language they do use.

The website also claims that they will remind you by e-mail on the 1st of the month that you can 'skip the month' if you want. I don't know about anyone else but I never received any such e-mail.

Anyway, the end of this story is that after a lot of panic, and feeling like s**t for letting this happen to me, and quite frankly, feeling like a victim, which no retail company should ever make a person feel - I opened a dispute with Paypal, blocked Just Fab from taking any more payments via Paypal and then left angry queries on the Fabletics Facebook and Twitter feeds, because it was a Saturday, and there is no helpline to ring on a Saturday (and they do not provide an e-mail address AT ALL). I got no response on Twitter (except from a group of shoppers who had also been duped) and a response on Facebook that was obviously a copy and paste job that did not even address my problem. And they spelt my name wrong. AND they lied, by writing 'the good news is that Fabletics membership is free!'... Right, of course it is. That's why I can't afford to pay my phone bill because all my money just got taken by you without ANY warning.

Luckily, Paypal found in my favour (they said it was as a 'courtesy' rather than because the payment was a scam, but I suspect they get disputes against Just Fab payments all the time) and I got my money back from them. I had read a lot of customer complaints saying that Fabletics do not provide refunds and that their customer service is terrible, so when it came to ringing them up to cancel my VIP membership, which I finally did today, I just told the man on the phone what I wanted him to do, cut him dead every time he tried to waylay me with more jargon about how GREAT and FREE Fabletics is and that was that.

I then received an e-mail from Fabletics which I only knew was a confirmation of my cancelled membership because the man on the phone told me to expect it. The language in the e-mail was, once again, so misleading that for all I know, what they've actually done is signed me up to pay double per month.

It's such a shame, because the clothes are actually good. But this is a barely-legal scam. This company does business by confusing and misleading their customers and that is completely unethical. On principle, I will never shop there again.