Fabletics UKReviews 175

My 14 year old has just had 49 pounds taken out of her account when she hasn't Evan purchased anything from them. She just visited the Web site. All she had was 50pounds birthday money in her account and now just 1 pound because of this stupid 49pounds monthly charge!? I will be contacting them as soon as she's home from her friends to get refunded as its discracefull. How are you FABLETICS aloud to get away with this!?. Surely not!? Unterly discusting ripping off all the innocent people and it's still happening.

Would give this no stars but no option. I had money owing from fabletics the refunded part but rest in credit. Over 6 months of tweeting, phone calls, over 100 emails and still no refund constantly told money will be refunded, if you provide the information required you will be refunded constant lies. As I changed my bank account since opening no matter how much evidence I provided until finally refunded. But they are determined you give up and they keep your money! Scammers who fleece you for all your worth.

Fabletics take your money month on month but make it close to impossible to spend your credits. Or at least to do so without having to keep giving them more money. I have £147 in credits and want to buy 2 pairs of leggings at £59 each (yes the cheap prices disappear from their website when you join!) but they want an additional £20 from me to allow me to buy these because the credits are £49 each and can't be partially used! So I have to pay £20 when I'm in credit!

Terrible customer service, really dodgy variable pricing on their website (cheap prices to lure you in and then NO DEALS WHATSOEVER unless you are a size extra, extra, extra large).

Don't bother with them, go to a decent company.

How is this scam company allowed to trade... stole money from my account month after month after I bought my wife some leggings... report as fraud to my bank..

I ordered a pair of leggings for my daughter for Christmas, they didn't fit so arranged for a courier to collect. 2 weeks later I had not heard anything and there was still no refund on my credit card.
Customer service did confirm they had received my return and had credited my fabaletics account. I explained I didn't want a store credit and wanted a refund which is what I had stated on the returns note.
A week later I still hadn't received my refund so emailed customer service again. The refund had not been processed at all and when I was asking questions about when the refund was actually processed they simply would not answer. 3 weeks on and I still haven't had my refund! Yes the leggings are lovely but if there is a chance they won't fit, I'd stay well clear of this company... nothing bit a bloody rip off!
Waiting 3 weeks plus for a refund is an absolute shambles.

Tengan mucho cuidado con esta compañía, te hacer débitos de tu cuentas por £49 mensuales y LOS CULES NO SON
REGRESAN. Te quedan como bonos de esa marcay si no estás pendiente de tus finanzas puede ser así cada mes, lo peor nos que no regresan el dinero, El problema es que es absolutamente caótico cancelar ese débito mensual. Los productos son ok! Pero el pecio que tienes que pagar es muy alto. Una compañía sin ninguna clase de principios éticos. Por favor no caigan en la trampa.

I had built up a lot of credit as a VIP member - I could never skip the monthly payment whenever I pressed the skip button- It wouldn't work. I then saw that they had lots of sales on so decided to use my credit and bought a lot of things. A few days latter I see that my card has been charged and my credits have gone also. I called them but the phones were not working - they advised call back later I start a chat conversation and was told by the person that as a VIP member I am not entitled to the sale reductions (50% or More) - so a a VIP member I was charged full price for everything whereas if you just shop you would have gotten all the discounts. She tells me as a VIP member I am offered "special discounts"- what the hell is this? What a rip off, what a scam! Their clothing is good quality but they are in the business of ripping us off- I asked for my account to be closed immediately but all did was make me an ordinary member- I guess I can get some discounts now! Awful company don't sign up to be a VIP member- there are no benefits to that!

This is a SCAM. Hidden and a very dodgy way to take your money! Fabletic cought you with its offer of two pair of leggings for £29, which it is a lie. Once you make your first purchase, fabletic automaticly add you in the VIP member list, without your consent. 49£ are taken from your account and will be taken every single month!
Even if you cancel the membership, they still keep your £49 which you can use, they said! But the offers have gone and the only thing than you can buy for this amount is a pair of shorts! Shameful!

This company is a big big fraud! BE AWARE GUYS! I bought 2 for £24 leggings in March 2020 but since then they have been charging me £49 every single month. I wasn't even aware of it, I only came to know when I saw my PayPal account activity. It is so stressful for me and am so disappointed. Never ever go on to their website do any shopping, you will not even know when you are trapped. SCAMMERS! I am going to complain about them everywhere and will make people aware in all social media platforms.

See the attached picture from PayPal account, they have been taking £49 every month. I never authorised any payment. My fault- I bought 2 leggings, of which I returned 1.

I am just in shock regarding the way this company handle their customers. I am now in the process of trying to spend the £49 member credits that I am unable to get credited back to me, but you can't spend less it has to be £49 or more! So I can't find anything for exactly £49 on the site so now I have to spend MORE money with this crook of a company to spend my member credits - oh but also some items are excluded from you being able to spend your member credit against them... but you don't know which ones... trading standards here I come!

I've happily ordered from them in the past as they're one of the few companies that do larger sizes. I always remembered to skip the month, so that wasn't an issue.
The issue has been recently where items haven't arrived after 3 or 4 weeks and you get through to a US call centre who only work from a script and won't investigate.
I'm waiting for refunds on 2 items and you can ONLY contact them by phone.
They imply you can contact them by email, but you get a bounce back telling you to ring.
And to cancel, you HAVE to speak to them.

Never received items as they were lost in the warehouse. Replacement parcel apparently delivered, but never came.
As other customers have said, VIP membership of £49 is obviously not clearly advertised, or there wouldn't have been the outcry that there is.
No one spends £49 a month on yoga gear— the only reason it's there is to take that money from nonethewiser customers.
It's a very grey area— and I'm sure they have had to pay out in damages a fair bit already.
The customer service agent was very patronising. "If I was a wise person I would have" insinuating I wasn't wise for not seeing the very misleading print and the incongruence between advert and point of sale. He said he meant no harm, however, he was only speaking to me.
"An intelligent person would have" was another line.
I asked him where the clothing is manufactured and he couldn't say.
Btw, the clothing is really basic, no different than usual "fast fashion" clothing.
Also beware! If you cancel your VIP membership but use the cringey "fabletic" points to buy an item, if you need to use your card (maybe the item if £50 but you have £49 in points), then you will be auto-enrolled into the VIP membership again.
I wish I had looked up the reviews first

DO NOT SIGN UP TO FABLETICS
DO NOT SIGN UP TO FABLETICS. The quality of the clothes is good but not compared to the price. When the website was first launched you could get a full outfit for £44 - 1 member credit. Now the outfits are around £129 which is grossly overpriced for what you get. The customer service department is horrible and you will be met with rudeness if you use the live chat feature. I have been very disappointed in what used to be a great place to get fitness clothes. Spend your money somewhere else - gymshark or girlfriend collective.

Fabletics are pure scammers. I ordered about three item of clothing from their website and it took almost one month to get to me.
Information on their vip membership is not clearly stated, they basically lure you to accept the vip membership and debit your bank 49 pounds without you knowing. You see that you have been debited and wonder why! I called Fabletic customer care and i was told that i accepted their vip membership terms and that they charge their vip members 49 pound every month. Really who does that! It is not a gym for crying out loud! Who the hell buys gym clothes every month!
Worst of all, they failed to refund my 49 pounds and says i have to purchase from them instead.
Then the customer care assistant told me I should still retain my vip membership so i could use my 49 pounds to buy anything i want on the website at a reduced price (supposed vip price). But guess what! 98% of the items on the website were now at least 49 pounds each, including items that were 2 for 24 pounds when i made my first purchase. Bunch of Scammers! So i had to buy one leggings with my money, when i could have bought at least two very nice and quality leggings from PUMA store.

My letter to them

Dear customer services

I ordered from your special marketing campaign a couple of months ago and signed up, as persuaded, to your VIP membership.

Straightaway I wanted to cancel but again persuaded not to but to wait and I'd be notified when my membership was due and to cancel then or take payment break. I wasn't informed and so missed the £49 that came out of my account on 09/08. As soon as I realised I cancelled my order via online help - Geo on 7 Aug. I used the £49 to buy a pair of leggings full price that I did not want for £47.95 and was assured the account was then closed (after much more truing from your operative to keep me) and that no more payments would be taken from the account and it was closed and could never be a VIP member again (his words). Imagine my surprise over a week later to find another payment of £47.95 has come out of my account and I tried to chat online. Was cut off. Rang to speak to customer services who was very difficult to understand and ‘Bella' told me today that that was the payment for the leggings. The leggings I didn't want but felt I had to buy something as you had my £49. Apparantly as it was Les than £49, it did not come out of my ‘credit' as I would have had to spend exactly £49 or more and pay the difference! So I've been charged now neatly £100 for a pair of leggings I didn't want and from a monthly ‘membership' I didn't want and is extremely hard to get out of and understand! I have said I don't want the leggings that have failed to arrive so far. I will go through the hassle of returning them for a refund and have been given a support email to complain to in the hope that I can also get back my £49 that they literally sign you up for as soon as you get lured in to make your first order and I am done.

Please can i have my hard earned money back - there is nothing else I want from your site and nothing valued at £49 anyway!

Absolute disgrace of customer service. My past 2 orders with Fabletics have never arrived. When you contact their customer service about it instead of fixing the problem right away, they just keep asking you to wait one more day and assure you that your order will definitely arrive by then (shocker, it doesn't). I had to contact them 3 times before they finally issued a refund. The company used to be good but is absolutely terrible now- avoid at all costs.

Leggings material so absolutely rubbish, you can buy a better quality one from supermarket.
On the top of that, after you buy it you're scammed into some sort of £49 VIP membership that you can't really see in the fine print.
Costumer service is horrific as well. I called to cancel this subscription after seeing money being taken out from my account, and their answer was: the system doesn't allow me to do a refund.
Never, ever buy from them again.