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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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If you order your contacts and you try one on and they do not work, you just wasted your monies. They do not accept returns. Thought I would save monies but ended up ordering from my eye doctor. I just wasted $70.
I returned my item but never received any refund or communication from your team. However, I can see in my account that the item was received.
Hi Sierra,
Thank you for reaching out and providing feedback. We apologize for any confusion regarding your return.
We sent an email to inform you that we received your return package, but unfortunately, it contained only an empty box. It seems that the frames and case may have been inadvertently left behind.
To process your refund, we kindly ask that you check if you still have the frame and case and send them to us. Please let us know if you need assistance with this process or have any questions.
We appreciate your understanding and look forward to resolving this for you as quickly as possible.
Very easy to order, takes a couple of minutes, good price, very good quality. The inly problem is the delivery, it takes some time. Don't order the last moment it is gonna take some time.
Ordered several frames to try at home. All arrived quickly in perfect condition. Returns were quick and easy.
Prompt and accurate. Excellent Experience. Will continue to be a purchaser in the future.
Products ordered were authentic, delivery timely. I ordered multiple items and decided to return one. The return process was easy & I received my refund quickly. Love the items I kept.
I wish I received as many order updates as I do marketing emails from EZ. This is my second time ordering from you. Both times, the Order to Shipment time was longer than average. This time, however, now going on 3 weeks and still not shipped. As this is a Christmas present, I am worried it will not arrive by Christmas and I ordered it end of November.
Hi there,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
I needed a good deal and I found two. What was advertised is what I got.
Over great pricing and many options for contacts. Fast delivery
It's funny that you are asking me for a review. I already submitted one but because it was negative it never got posted. We'll try again.
The glasses are good. I just have an issue with your processing and my rating is specific to the processing.
Here is the shipping progress of my order:
Friday October 18,2024, 7:36am – Ordered
Tuesday October 22,2024 – Daughter's Birthday
Sunday October 27,2024, 11:03am – Shipped
Tuesday October 29,2024, 2:32pm– Delivered
The item I purchased was shown as "In Stock" at the time of my pur-chase. Your website states that Sunglass orders placed before 2:00pm EST will be processed that same business day. It took 10 DAYS to pro-cess my order. As a result, I had no birthday present for my daughter. You need to update your website with more accurate processing infor-mation and delete the false shipping statement.
Hi Scott,
Thank you for sharing your detailed feedback. We sincerely apologize for any frustration caused by the processing time of your order and the impact it had on your plans.
To clarify, the item you purchased was noted on our website as having a 2-4 week processing time due to availability. While we understand this may have been overlooked, the estimated timeline provided at checkout was accurate, and your order shipped within the expected window.
We value your input and are continually working to ensure our processing and shipping details are clear and transparent for our customers. If you have further concerns or suggestions, we’d be happy to hear them.
Thank you again for your feedback, and we hope to better serve you in the future.
My glasses had extended lead times with no updates or response to my questions. My glasses should have been shipped out previous to their company shutdown for an entire week. Tracking was incorrect multiple times. It's unfortunate, so I'll be taking my business elsewhere.
Hi Forrest,
Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.
We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.
We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
We appreciate your business with us and wish you a wonderful day ahead.
The contacts aren't lasting a day. They won't go back into my eye the next morning. Then they either tear in my eye, or while I try to get them to stay in my eyes. These are monthlies. They don't make it 24 hours.
Hi there,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at [email protected]. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
First of all, you can't reach anyone for service. They sent the wrong contacts after I waited for several weeks to get them then only replaced one box. I have disputed the charge for the second box. I will not order contacts on line again. I'll get them from my optometrist. Too much frustration dealing with this company.
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced.
We understand how important it is to receive the correct order, and as part of addressing the issue, we exchanged the incorrect box for the correct one. If there’s still an outstanding concern with your second box, please don’t hesitate to contact us directly at [email protected] so we can ensure this is fully resolved for you.
Your experience is not reflective of the service we aim to provide, and we are committed to improving to avoid similar issues in the future. We value your feedback and the opportunity to make things right.
Last two orders had shopping delays. Items not in stock. I was offered priority shipping and 5% discount to make up for the delays. 5 % is nothing.
I'll be using another contact lens company going forward
Hi Chris,
Thank you for your feedback. We apologize for the delays you experienced with your recent orders. We understand how frustrating it can be when items are not immediately in stock, and we regret that our efforts to address the situation, including offering priority shipping and a 5% discount, did not meet your expectations.
Your experience highlights areas where we can improve, and we are actively working to minimize delays going forward.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. If you have any additional questions or concerns, please feel free to reach out to us at [email protected].
Miscommunication on price matching and it wasn't honored. Lower prices elsewhere.
Additionally somehow "expedited" shipping was selected on my part (never intended and never rectified) and shipping was slow. Also, you pay return shipping costs. Based on this experience, would not recommend or return as a customer.
Thank you for your feedback, and we apologize for any confusion or frustration caused during the checkout process.
The item you purchased was already discounted and, as noted on our website, not eligible for free shipping or price matching. We understand how important it is to have clear options for shipping, and we regret that this wasn’t more apparent during your order placement.
We appreciate your patience with the processing and delivery time for your lenses. If you have any further concerns or questions, please don’t hesitate to contact us directly. Your feedback is invaluable as we work to improve our service.
The website was easy to follow and order the contacts. I received them in a reasonable amount of time.
Very easy shopping experience with fast shipping to Puerto Rico. I will definitely shop here again.
I bought a pair of glasses and then saw them on Jomashop for cheaper. This company used them as a marketplace, even though they have an actual store location and refuse to give me the price adjustment. I ended up returning the glasses. I only profit about $18 from the situation because I had to pay shipping back to EZ contacts, but the shipping to me was free so they only had a similar gain and then they would mail them to someone else for free so I think they actually netted nothing. Oh, that was unnecessary when they could've just honored their policy, which was a store in the United States and they could call and verify. Both of those were true in this case, but they consider an actual store on marketplace. I will never purchase anything from this company again.
Hi Wendy,
Thank you for sharing your experience. We’re sorry to hear about your frustration and want to provide clarification regarding our price match policy. While we strive to offer competitive pricing, we only match prices from authorized eyewear retailers, not marketplace sellers, even if they have a physical location.
We understand your disappointment and apologize for any inconvenience caused by this policy. Your feedback is valuable to us, and we’ll take it into consideration as we continue to improve our policies and customer experience.
If you have any further concerns or questions, please don’t hesitate to reach out to us directly.
I got a small scratch on my premium lenses and they took care of it in a timely fashion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anita,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.