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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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It took two weeks to receive my contacts, contrary to my previous experiences. The shipping tracking said it left NJ, came all the way to OH, was returned to NJ, and then came back. I will order again in case this was a fluke, but if this experience is repeated, I will look for another option.
Great prices, fast shipping. Seamless experience overall.
I order my contacts from EZ and they are always shipped in a timely manner. I ordered some sunglasses that were back ordered 7-10 days. Unfortunately the manufacturer couldn't fill their order and I had to cancel. My refund was credited promptly.
Dear Stephanie,
Thank you for your thoughtful review. We're glad to hear that your experience with ordering contacts has been positive and that our team was responsive regarding your sunglasses order. We understand how disappointing it can be when an item is discontinued, and we appreciate your patience during this process.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We hope to serve you again soon!
The sunglasses were so cheap of material it is hard to believe Carrera would actually offer something like that for couple of hundreds of dollars. Rather believe it was a fake one. The box was stained. Overall I paid 10 bucks returning fee for a really bad shopping experience.
Hi Jan,
Thanks for reaching out to us and providing feedback. EZContacts is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. Branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.
That being said, if it appears that the glasses you received are defective in any way, please email us at [email protected] with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
We apologize for the inconvenience and look forward to hearing from you shortly.
As easy as can be, if I made this any longer I will have spent more time doing this than ordering my daughters glasses!
I'm on my second pair that I received from EZ. Although it is the same brand I have used for years, I am experiencing some unfamiliar issues. My first right eye contact tore and I didn't realize until I took it out. That's never happened before. I skipped a day of wear and then tried a new one and it seemed very fuzzy in my vision and uncomfortable 🥲 kinda weird feeling. I am afraid to put them in again because my eye was feeling a bit stingy and I can't use eye drops. I do t want to damage my eye.
Hi Marcella,
Thank you for your feedback. We're sorry to hear about the issues you experienced with your contact lenses. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
The completely wrong contact lense prescription was sent for my right eye and they still haven't resolved. I can't see! They didn't pay any attention to my uploaded prescription - very concerning and hundreds of dollars lost.
Hi Brandy,
Thank you for your review. We apologize for the frustration and inconvenience you've experienced with your contact lens order. We understand how important it is to receive the correct prescription.
One of our supervisors returned your call as requested but was unable to reach you. We subsequently resolved the issue via email and made sure to address the prescription error promptly.
If you have any further questions or need additional assistance, please don’t hesitate to contact us directly at [email protected]. We appreciate your patience and are here to help ensure this situation is fully resolved.
I'm so excited every time I wear my Gucci glasses. I'm more excited about the price!
The legs were a loose and didn't stick to my head.
Hi Diego,
Thank you for your review and for bringing this to our attention. We’re sorry to hear that the legs of your glasses are not fitting properly and are loose.
If this issue is within 30 days of your purchase, you can return the glasses for a full refund or exchange them for a different pair. Please reach out to us at [email protected] to initiate the return or exchange process, and we’ll be happy to assist you.
Thank you for your understanding, and we look forward to resolving this for you.
Been using EZ contacts for awhile. Affordable, easy to order and good quality!
Bought some Versace frames and entered subscription info. Glasses were sent back with wrong subscription and I couldn't use them.
Hi Trina,
Thank you for letting us know about the issue with your Versace frames. We’re sorry to hear that there was a mix-up with the prescription information, and we understand how frustrating that must be.
We’d like to look into this further to resolve the issue for you. Please reach us directly at [email protected]. We’re here to help and want to make sure you’re satisfied with your purchase.
For the second time in a row, I've received the wrong color glasses.
They keep sending the style I pay for, but in the wrong color. Two times in a row! Both with Prada shades…
Hi Matt,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us and receiving the wrong color frame. We take all customer feedback seriously and we would like to investigate this matter further and work towards resolving it for you. Please reach out to us at [email protected]. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously.
Hidden fees? This is a popular one for ALL of the contact lens companies...
Availability? I have not run into issues here.
Shipping time has been reliable, I'm good here.
Tried several times to get ezcontacts to help me with doing an insurance claim. They don't answer emails at all!
Hi Marggie,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced with the insurance claim process.
We reviewed our records and found that we responded to your three emails promptly, providing assistance each time. We were also able to locate your vision insurance benefits successfully. It seems that there may have been some issues with email delivery on your end.
Could you please check your spam or junk email folder to see if our responses were filtered there? If you still have trouble finding our communications or need further assistance, please reach out to us directly at 1-800-217-2020 and we’ll be happy to help resolve this matter.
Thank you for your patience, and we look forward to assisting you further.
I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.
Hi Denny,
Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
It's been two months since I placed my order and I haven't received my sunglasses. They said it was delayed but it's now 3 weeks beyond that delayed delivery date. I've inquired 3 in the last 3 weeks with no response
The first time I ordered, it took FOREVer to get them Even thought I uploaded my doctor prescription on line, they still said they had to contact the doctor That would not have been ok had I not paid for fastest delivery They never reimbursed me for the delivery being a month.
I loved the product, when you make the purchase it takes a week to send the tracking guide, I had to write making the request, finally the product arrived in good condition.
It took quite a while for me to realize -- I haven't bought glasses for 50+ years, only contacts -- that the glassed I received did not have the 66 millimeter center-to-center width that I ordered. When I finally measured them, they are only 60 mm. This puts my pupils considerably off-center from the center of the lenses, causing some fish-eye type distortion. Not happy about it! Other than that, I really like the quality of the glasses.
Hi William,
Thank you for your review and bringing this to our attention. We’re sorry to hear that the PD of your glasses wasn’t as specified, leading to discomfort.
We understand how important it is for your glasses to match your prescription accurately. To address this, we offer a free redo of your prescription glasses within 30 days of purchase. If you’d like to take advantage of this, please let us know, and we’ll be happy to assist you with the adjustment.
We’re pleased to hear that you like the quality of the glasses otherwise and appreciate your feedback. We’re here to ensure you get the best possible fit and vision experience.
Did it on weekend so took longer normal everything was just make sure that you have all your info and frame size is what you want.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent order. We understand how frustrating delays and lack of communication can be, and we're sorry that we didn't meet your expectations this time.
We would love the opportunity to look into this further and resolve any issues. Please email us directly at [email protected] with your order details so we can investigate the shipping issue and also ensure that your concerns about customer service are addressed promptly.
Your satisfaction is important to us, and we hope to restore your confidence in our service. Thank you for giving us the chance to make things right!