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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I got in touch with Kylie Grams and I had question about the delivery. She looked at my order and answered all my questions patiently.
Daryl Grimes was able to help answer my questions very quickly and efficiently. The whole chat took just a few minutes. Much better than calling in and waiting on hold. Im very happy with the communication and service.
He helped me promptly with everything I needed. Both with the shipping change and order chaHe helped me promptly with everything I needed. Both with the shipping change and order change.nge.
I can totally recommend! Shipping was fast, price is great and quality amazing! I got anti-reflective lenses and can't complain at all! Love it!
Great experience, great prices, site was easy to use. The prescription upload failed and I needed to use chat to contact Customer Service. Problem was resolved in minutes. Overall the experience was good.
Dear Valued Customer:
Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
Your non English as a first language customer service reps need to listen better, or you need to get English as a first language people to do that part of your business.
If you are lucky enough to get through... and if you do they are not willing to help. They made a mistake with my script and wanted me to. Pay to ship the glasses back and pay again for the correct script to be put in glasses. Not to mention when I ordered the glasses I wasn't told they were out of stock and waited 4 months to recieved them.
Plenty of online glasses companies, I am currently working with one they answer the phone and super helpful and treat you like your time is valuable..
Angel provides exceptional customer support, he was able to solidify my sales by helping me trouble shoot an issue for a discount. I'm happy he assisted me, this really attributed to my positive experience
Angel was the best! Fast response, personable. Easiest live chat experience Ive ever had. I was concerned about the shipping time on my order and was told she would personally take care of it.
Purchased glasses and they forgot the coating on the backside. HOWEVER, they reimbursed me for it AND sent me a free pair of frames.
Great customer service, great delivery speed, great selection of frames at the best price around.
I couldn't find a website that beat their prices.
Highly recommended!
Kylie Grams helped me and provided me with my tracking info very quickly! Great experience overall at EZ Contact!
Dear Valued Customer:
Thank you for your review! We're very much complimented to hear about your overall great experience.
We appreciate your loyalty.
Sincerely,
Needed to switch my sunglasses to another color due to them being on backorder and it was done in a few minutes.
Dear Valued Customer:
Thank you for your review! We're glad to hear that our customer service team has been helpful. We are excited to ship your order and we'll keep you posted with the tracking number.
Sincerely,
Angel went out his way to help expedite my order. I really appreciate it. If it wasn't for him I would have waited so much longer and I need these contacts because I'm practically blind without them.
Communicating is key. Did not receive update on order. I called to follow up and was told what I ordered was no longer in stock. 2 times what I requested was not in stock.
Quality is great. Love my case and appreciate the cleaner and srewdriver
Ordered a pair of glasses. EZContacts charged my creditcard right away. I waited about 10 days and contacted them. The frames were out of stock and had to be ordered from Europe! I ordered in late July, the glasses arrived in September. EZ never proactively contacted me, I had to initiate the contact to find out the status. Not a good experience and needless to say I won't come back. On the other had, the glasses are great and the price was excellent.
I am beyond impressed with EZ Contacts for several reasons. First, my prescription was PERFECT. Second, the selection was HUGE. And last, the glasses were priced affordable, used a discount, they came with many extras, such as hard case, metal eyeglass tool, cleaning cloth, cleaning spray, and even EXTRA LENS'!
This is an A+ online store!
Dear Valued Customer:
Thank you for taking the time to write your review! Here at EZContacts, we strive for 100% customer satisfaction. We have our professional lab to fill the prescription orders, and each frame goes through inspection prior to shipping. Thank you for noticing our great efforts, for we sure hope to continue doing business with you again in the future.
Sincerely,
I placed an order and was notified I needed a prescription. I already checked and it was on file.
After three weeks I called for information about delivery. I was informed there was a delay, something about out of stock product. I called multiple time to get information. I feel I should have been informed of delays and delivery times.
Funny thing is, following my call to inquire, my contacts and sunglasses arrived quickly.
Glasses fitting is not at all good. THis is my first time ordering online with EZContacts and kind of not happy and regretting about it.
Daryl Grimes was able to successfully help me with my order in just a few minutes! Excellent website and excellent service
Dear Valued Customer;
Thank you for sharing your review! We look forward in continuing with our great services with pride and pleasure.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your great review! We appreciate your feedback and we look forward in continue doing business with you again in the future.
Sincerely,