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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Daryl Grimes was quick with helping me in understanding what was going on with my contact order. I didn't have to wait too long for a response and I didn't have to ask 20 questions for one answer. I am happy that this let my day become easier.
I had a great experience with this service I will definitely use ezcontacts again. The order was easy and it had a fast delivery services for ordering online. The glasses were made well and it came with a nice case; along with cleaning solution and a wipe. Nice
I've not received the product yet, as USPS delivered it to the incorrect address. EZ Contacts has not responded to my requests for help in dealing with USPS. So I have no product, have been charged full price, and have not received any assistance in dealing with USPS from EZ Contacts. Cannot recommend.
My coupon code didn't take online but via the live chat they fixed it easily & quickly. I've never had a problem with EZcontacts. I got my first pair of glasses through them a year ago and they're terrific.
I recently had a chat with Kylie and it was easy and great. Appreciate the time and effort. I was wondering about the ETA and whether the glasses were authentic and she reassured me that they were. Thank you
I ordered a frame that came with blue lens and ordered green lens to replace the blue. When I received the glasses, the blue lens were still installed and green lens were in package. Now I have to pay extra to have insert the green lens.
I have used this site multiple times. I love it and I don't see myself getting glasses or sunglasses any other way. I tell everyone about it as well!
Dear Valued Customer:
We appreciate your feedback! We value you as a loyal customer and we are looking forward to keep you impressed on all your future orders.
Sincerely,
Website says orders shipped in 3-5 days. My order took over two weeks, received after three weeks because of calling multiple times! They just forgot to do my eyeglasses? I was told frames in stock and lenses were super simple prescription? Then after they drop the ball they send them first class!
Eyeglasses have two issues. Definitely not worth the headache to save a few dollars.
Navigating the site is simple, received my prescription glasses in just days, I'm a lifelong customer for sure.
Dear Valued Customer:
We love hearing from you! Thank you for your kind review so we can continue with our great services with pride and pleasure.
Sincerely,
Easy ordering and great prices. Shipping was fast and when my order came it was exact. I will definitely be doing business with them again!
Pleased with my order. Slower than estimated. Order arrived about a week after estimated delivery date
I was very disappointed, waited 3 weeks to get my glasses and when they arrived they were not in the box. I spoke to customer service and still waiting for them to arrive.
I contacted the Customer Service Dept via the Live Chat feature to help me clear up two items. They were quick and helpful, and got everything fixed for my order. Thanks.
Dear Valued Customer:
Thank you for your review! We love hearing your feedback so we can continue with our great services with pride and pleasure.
Sincerely,
Very happy with my purchase. However, shipping time could be improved. The glasses look great and I appreciated the cleaning accessories.
Cost of frames and lenses (with polycarbonate and anti glare) cost us $170 less than just the fraNew at our local store.
Dear Valued Customer:
Thank you for passing along your feedback! We're glad to hear that you're satisfied with our quality products. We look forward in continue serving you with par excellence.
Sincerely,
I ordered a pair of prescription sunglasses in early august. When I received the e-mail that the style I ordered would be back ordered, I found a new style and called to have them updated. I was ensured that this style would arrive before my trip in September.
Long story short, the day before my trip, I tried calling them to tell them not even to ship them to me because they did not arrive on time.
They still arrived while I was away (a 2 week period) at that point, I had to pay for return shipping because the glasses were useless to me.
I needed them for the trip... Lots of phone calls, fees and time wasted.
Expect to wait at least a full month to month and a half before receiving any prescription items from them.
I really enjoy the options that this site offers. They really did a great job on the pairs I've ordered thus far. My one complaint (which is why I took off one star) is they take too long in first putting the prescription lenses together and in delivering the items. But this small setback is worth it for getting great designer frames for less! Thank you!
Dear Valued Customer:
Thank you for taking the time to write your review! We're so glad to hear that you're happy with our quality products. We are looking forward in continuing with our great services with pride and pleasure.
Sincerely,
4 weeks to arrived and the prescription is not the right one.
Waiting time it's too much!
The cost is ok
Exact prescription. Fast delivery and frames are awesome. I am placing another order for a second pair of eyeglasses.
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for taking the time to write your review! We are excited to ship your order and we will surely keep you posted with the tracking number.
Sincerely,