On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
We monitor reviews for authenticity
The website was easy to use and I received my glasses in a timely matter. The glasses came with a case, a small bottle of cleaning solution, extra non-prescription lenses, a cleaning cloth, and a tiny screwdriver. I wasn't expecting all the extras, especially for how little I paid for Kate Spade frames. The prescription seems good, I'm seeing much more clearly now. Very happy with my purchase!
I dealt with Daryl on a live chat, he was great! I highly recommend this website and company. I will buy all my future contacts from this company.
Dear Valued Customer:
Thank you so much for your great feedback! We're very much complimented to hear that our customer service team has been helpful. We appreciate your loyalty and we will continue to please you on all your future orders.
Sincerely,
Customer service is a pleasure to work with even over the online chat feature. Chated with Daryl Grimes in customer service and he personally took care of my order. Fast shipping and amazing prices.
Dear Valued Customer:
Thank you for sharing your great feedback. We put great efforts in customer support. So thank you for acknowledging our hard work. We are looking forward in servicing you again in the near future.
Sincerely,
Very helpful and answered all of my questions when taking my order. Had to exchange my lenses and they made that very easy also.
Dear Valued Customer;
Thank you for sharing your review! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
There was a delay in processing and shipping my order due to the frame being out of stock, and I wasn't notified. Then when the glasses finally arrived the frames were bent. Will not be ordering glasses from this site again.
Dear Valued Customer:
Thank you for your review. We truly apologize about the unexpected back order delay to your order. All of our frames are brand new directly from the manufacturer, and 100% satisfaction guaranteed. We're sorry to hear you received a defective pair. We will reach out to you directly to further address your concerns.
Sincerely,
Will use in the future and tell others. Really easy to use and was surprised to see an extra set of lenses with my sons glasses.
Dear Valued Customer:
We appreciate your feedback! Thank you for letting us know that you're happy with our quality products. We sure hope to keep you impressed on all your future orders.
Sincerely,
But The experience with Ez ContactsHas always been a great friendly and professional exchange.The products are superior to any of other merchants that I have had business transaction with. Overall I will continue to order my glasses and contacts from this vendor as long as it exist.
Dear Valued Customer:
Thank you for passing along your feedback! We're glad to hear that you're satisfied with our quality products. We look forward in continue serving you with par excellence.
Sincerely,
I had a great experience with Ezcontacts. My glasses look amazing. They came in a timely matter. I will definitely order more glasses from here. I will also recommend this site to my friends & family.
Dear Valued Customer:
Thank you for your review! We love hearing your feedback so we can continue with our great services with pride and pleasure.
Sincerely,
EZcontacts has great prices, no doubt. The delivery information on the website; however, does not reflect what actually happens. I needed my glasses in 2 weeks and per their delivery terms, should have been no problem. If they couldn't fulfill the order in 2-3 days plus 7-10 days shipping, an email would be sent. Two weeks after the order; I had received no shipping confirmation. Contacted customer support and they told me "we are currently processing your order, it will be shipped as soon as completed". Never received any additional information on why the order was late. One week later, contacted customer support again and got another general response "I received a confirmation from our lab that your glasses is almost ready to be shipped, please give us 1-2 business days and it should be shipped out by that time." One additional week later, the glasses still had not shipped; thus I contacted customer support again. After 5 weeks, I was so over the entire experience, I would have felt much better spending the $100 more and going into a local shop, getting the glasses on time, and doing business with a company that delivers on what it says it will do.
Dear Valued Customer:
Thank you for taking the time to write your review! We apologize to hear about your experience. A customer service agent will reach out to you directly so we can further address your concerns.
Sincerely,
I had a problem with a pair of glasses I purchased. I initially blamed them but I ordered glasses from another company and they came through with the same problem. There is something in the way the script was written that must be confusing. They corrected the glasses and they are good. Thank you for that. They are somewhat slow in their processes but were very nice.
I ordered glasses but one of the lenses had the wrong prescription. I returned the glasses to be corrected but after they have had them back for 11 days and me already providing customer service with what was wrong and a scanned copy of my prescription i just received another email ask why I returned the glasses. It is too bad I have to go through this. I just want my glasses with the correct lenses. I was going to order a second pair but not now.
The order arrived in about 3 weeks. The frame was slightly bent, which throw the vision off. It took sometime to determine the problem and once I corrected the frame the glasses worked well. The price is comparable to other low cost providers about half I paid for my last glasses.
Dear Valued Customer:
Thank you for your review. We truly apologize to hear about your order experience. A customer service representative has been assigned to look into the issue so we can assist you appropriately.
Sincerely,
The product itself was as I expected. However, they did not have my frames in 2 -3 days as advertised. More like 7 business days stretching over 2 weeks. Calling in to attempt to track my order was painful. 38th in queue the first time and 60th in queue the second. If you aren't in a hurry, it is a good value. If you need something fast, don't hold your breath.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We apologize about the unexpected delay to your order. Please note that at the time you placed your order we were closed for a Holiday, and normally it takes approximately 5-7 days for prescription orders to process.We hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
My first pair of glasses were mislabeled and therefore delayed. Customer service evidently sent a second pair, which was nice, but I don't need two pairs.
I thought it was as strange that I wasnt given an expected delivery date once the order had been confirmed. I called 8 days later and found out it could be up to 21 days before my order shipped. I told them I was disappointed to find this out since my son didnt have any glasses to wear in the meantime. Miraculously my order shipped later that day instead of the middle of the following week like the representative said during our phone call. Just be aware that the shipping dates including the rush shipping go into effect after the glasses are processed. After getting off the phone with him, I went back to their website to see if I had overlooked this information but I still didnt find it. Its a new website thats been streamlined from the old so maybe this info didnt get transferred over. Besides the lengthy processing time, I was completely happy with the glasses. The frames were exactly like his old ones that we had bought at a store for a fraction of the cost.
Dear Valued Customer:
Thank you for sharing your feedback! Please note that processing time on prescription orders may vary per rx. The representative advised with an estimate for the prescription and lab inspection so to make sure all orders are 100% perfect. We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
Love my new glasses. Perfect fit. I just started to need glasses for reading. I did my research and found this website and glasses what I love. For sure I will return in future.
Dear Valued Customer:
Thank you for passing along your feedback! We're glad to hear that you're satisfied with our quality products. We look forward in continue serving you with par excellence.
Sincerely,
It took over a month to get te glasses in, was promise overnight shipment once order was process, that never happen.
Dear Valued Customer:
Thank you for your review. We apologize about the unexpected delay to your order. Your shipping method was upgraded to FedEx Two Day service as a courtesy.We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
This was the first time I have ever ordered prescription glasses online... so I was a bit skeptical, but I was able to find a style that nobody else carried and at a great price too. I have been recommending EZContacts to anybody who may be getting new glasses.
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in servicing you again in the near future.
Sincerely,
We are still waiting on our order. I have contacted them and still nothing. I will give it a until Monday and then I am contacting my credit card company to get my money back. That will make almost four weeks and I paid for 2nd day.
Dear Valued Customer:
Thank you for taking your time to write your review. We apologize to hear you haven't received your full order as of yet. We will check the status on your order and will get back to you with an estimated ETA.
Sincerely,
First purchase. I like the frames. Lenses are lighter than expected, will likely upgrade lenses, if I purchase again.
Very easy process the only downside was that i had a question about pupil distance and i was unable to reach an operator for help
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your review! We're excited to hear that you're enjoying your new order. We sent along those little extras to enhance your order. Thank you for noticing our great efforts.
Sincerely,