EZContactsReviews 6,720

Stay away from this company. Terrible on every single dimension. Took too long to get the order. So called them, was caller 71 and took 45 min to talk to someone. They shipped half my order from another seller w/o telling me. In total took 2 weeks to get the order. No communication from seller about Order Status throughout the process. Customer rep lied to me saying it's been shipped but it hadn't (found this by checking the tracking # she sent at my request)

You can read my initial conversation with customer service below. But after posting my review (which i thought was a private message to the company), I got a call from a customer service agent named Sarah, and she was very pleasant/friendly, and apologized for the initial communication. Due to the fact that they cared enough to follow up, I upped my rated.

Conversation started fine, turned a bit "short" when the agent realized it wasn't going to be going anywhere. The Agent could just as easily have responded, "Thank you for the suggestion, I'll take that into consideration." Instead of "I can't do that". I was basically just letting you guys know that when you have a popup on the screen that says sign up for an extra 10% off, but you aren't going to apply it to my order because I clicked through google, maybe you should not have that popup if someone clicks through google. It's a simple suggestion, I don't think it's a bad suggestion. It's a logical suggestion... just say, "thanks for the suggestion, we'll take it into consideration."

The process to order was very simple, however the glasses I ordered were not in stock and had to be ordered from the manufacturer. I was not told this when I ordered the glasses. When I called to find out the status the employees basically told me they had no answers about when the glasses would come in, they also seemed annoyed I had questions about my purchase. I ended up buying a second pair of glasses that were in stock to receive something. Those came, but my original pair I ordered are still not here and I ordered them over a month ago. The website should say if the glasses are not in the warehouse so customers don't waste time ordering them.

I was never emailed to tell me that frames were not in stock (website states you must be notified within 24 hours) 3 weeks later (glasses were suppose to be mailed in 3-5 days. No glasses! Finally get a response telling me they were not in stock, but will be 15% knocked off my bill ( next day all customers received an email with 15% off) so no savings for my trouble, was originally only offered 10% off. Was told I would get expedited shipping, but glasses were already 2 weeks late, at this point getting 2 days shipping instead of 3-5 isn't a big deal. Took over a month to receive glasses. Was told from last representative he would look into additional money refunded for all the problems. Never heard back! My daughter's prescription changed, she is in school and needed them, and had to wait a month to get them. So upsetting and completely dissatisfied with experience!

I made my order Friday night but found a different pair of glasses I wanted, yall were closed on the weekend so I called first thing Monday morning and the guy told me it was already sent out to the lab, I asked how is that possible if yall were closed all weekend and Im calling first thing in the morning, he said it was sent there on Sunday, he would try to call them, of course they didnt pick up and he would try again later an email later on that day, never got that email! He suggested I buy another pair now and return the other ones later when I receive them, they didnt go out for shipping for a whole WEEK! So you cant cancel them cause it went to the lab and it takes a week for them to get them ready, that is BS, I will never order from yall again and tell everyone on Facebook what kind of company you really are!