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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Your site glitched on me, never finish my order and never given a confirmation so I ordered from local shop. Then received in the mail. So I ended up paying for a double order.
The glasses took two months to get to me and didn't have genuine Oakley lenses.
The glasses were not right the first time, the lenses were clearly sticking out as if they were going to pop out. Had to send classes back, which took another 2 or 3 weeks to resolve. Should have done it correctly the first time. Once received the glasses, they were fine.
Most recently I bought two packs of contacts as they were a better price than my usuals. They didn't fit my eyes right and I returned them both. One box was opened but I couldn't use them. The company would only refund one box after I paid to ship them back and I had to ask to for them to send the other box back since they weren't refunding. Just didn't leave a good impression and I will take my business to an alternative company.
In past 6 months, I purchased 2 pairs of RayBan sunglasses. Items were shipped quickly and well packaged at terrific discount. Shipping info was kept updated to track arrival. Very satisfied customer.
I ordered my contacts on 20 February and they haven't been shipped yet. When I look at the status, it says shipping in process.
Amazing number of brands and styles to choose from at greatly reduced prices. Service is fast and accurate. All good.
I Returned some contact lenses and you guys claim that you never received them even though the USPS notified me of the box being delivered back to you that represented a $ 99.95 lost on my behalf
This is unacceptable
Very quick service for new contacts which are very reasonably priced
I was twice notified that my prescription was not accepted through the online ordering system. A few weeks later, after I purchased lenses through another site, I received your lenses and was billed for them. Of course I no longer needed them. I am requesting a refund.
Hi Linda,
Thank you for your review. We sincerely apologize for the inconvenience you’ve experienced. We understand your frustration with receiving lenses that you no longer needed, especially after having issues with the online ordering system and purchasing elsewhere.
Please email us at [email protected] with your order details, and we will investigate the situation further to find a resolution. We are committed to making things right, and we want to ensure you receive the refund you are requesting.
Thank you for your patience, and we look forward to resolving this as quickly as possible.
I received my package damaged, pre opened, all I received was a box with a mirror and invoice. I reached out to your customer service department via your website. I never received a response. I sent an email and it took over 6 days to get a response. I called 3 different times and waited over 40 minutes each time. I ended up hanging up because no one ever answered the phone. After your company finally responded to my email over 6 days later. It still took over about 2 weeks to get a resolution. I had to file an affidavit and your company had the audacity to ask me to pay for expedited shipping for the replacement after all the inconvenience, lack of response and all the nonsense I had to deal with. It was ridiculous. I will never purchase from your company again and make sure everyone I know, goes elsewhere to purchase whatever they may need.
Hi Adriana,
Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced with your recent order. We understand how upsetting it can be to receive a damaged package, and we regret the delays and lack of communication you encountered during the resolution process.
Please know that we had to follow our claims policy and process, which is why we required an affidavit to move forward with the claim. We completely understand your frustration, and we truly wish the situation had been handled more efficiently and swiftly.
As for the expedited shipping charge, we always aim to ensure a smooth and convenient experience for our customers. We will take your feedback into account to improve our process and prevent similar issues in the future.
We genuinely value your feedback and hope that you will reconsider us in the future. Should you have any further concerns, we are always here to help.
Very reasonably priced Costa glasses, efficient check out process and shipping. Will definitely buy from this site again.
The purchase experience and price was good but the glasses arrived with clear spots appeared while driving at night. Sent back to have them fixed twice waiting on them to return to see if they got the right or will request refund.
Hi Tonia,
Thank you for your feedback. We sincerely apologize for the issues you’ve encountered with your glasses. We understand how frustrating it can be to receive an item that doesn’t meet expectations, especially when it impacts your ability to use them.
We appreciate your patience as we’ve worked to address the issue and are glad that our team has been able to assist you thus far. We understand that the problem is still not fully resolved, and we’ll do everything we can to ensure the glasses are fixed to your satisfaction. If you continue to experience issues after receiving the updated pair, please reach out to us. Thank you for bringing this to our attention, and we will continue to work on improving our processes to prevent similar situations in the future. We truly value your business and hope to resolve this for you as quickly as possible.
It took a bit to be delivered but very easy to use and would order with EZ again.
Unclear that after trying on contacts for a week that I could not return the balance of 90 day supply for a refund or at least partial refund. At a minimum return the contacts to me or give me a large discount on another prescription.
Hi Lynn,
Thank you for your review. We understand that our return policy was not clear for you, and we apologize for any confusion this has caused. However, we would like to clarify that, as stated on our website, we can only accept returns on unopened contact lens boxes. Unfortunately, once the box has been opened or the product has been tried, we are unable to accept a return or issue a refund.
If you have any further questions or need assistance with a future purchase, please feel free to reach out.
We truly value your feedback and will work to make our policies clearer moving forward.
Love these flexon frames, they fit perfectly on first try with no adjustments needed. Though they are priced a little more than other frames they are well worth it, highly recommend.
It was okay. The size didn't match the description. The frames said one thing but it felt and looked smaller
I wanted to return my product but the return link from my original email led to web page error. By the time I had figured out how to start the return from website itself, my return window had expired by 1 day. That same day I submitted a message to customer support since there is no way to directly call them. I explained my circumstances asking for assistance in returning the glasses. I never heard back. I will not do business with them again as a result of this despite doing several orders in the past.
Hi there,
Thank you for sharing your feedback. We are truly sorry for the difficulty you've experienced with your return. We want to investigate this further as we never received any communication from you, and we're concerned that there was a miscommunication.
Please reach out to us directly so we can review your situation and resolve this for you. We value your business and hope to resolve this to your satisfaction, as we want to ensure you're completely happy with your experience.
Thank you for your understanding, and we look forward to hearing from you soon.
I did not have a good experience. I bought two pair of glasses and my Fendi glasses was sent in a box that was ripped at one of the ends, and the box was dirty and the eyeglass case when you opened it up, the glasses did not fit in that they gave me The eyeglass case that did not fit in on the inside of it. It was dirty so I hope something can be done in the future about what they send products out in.
Hi Margie,
Thank you for your feedback. We sincerely apologize for the condition in which your Fendi glasses and packaging arrived. We understand how disappointing this must have been, and we truly appreciate you bringing this to our attention.
To resolve the issue, we sent you a free return label so you could send the product back for a replacement or refund. Additionally, one of our supervisors has already reached out to you personally to assist with the situation and ensure we can make things right.
We take great care in packing our products, and this experience is certainly not up to the standard we strive to maintain. We’ll use your feedback to improve our packaging and handling processes moving forward.
If you have any further concerns, please don’t hesitate to contact us directly, and we will make sure everything is taken care of.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miguel,
Thank you for sharing your concerns with us.
We understand that you’ve mentioned returning the contact lenses, and we appreciate your communication. When we asked for a tracking number to track the return via email, as you did not use our company issued return label, you informed us that you did not have it. However, you mentioned in this review having the tracking information.
If you do have the tracking number, please email it to us directly so we can investigate further. Our goal is to resolve this issue as efficiently as possible, and having that tracking information will help us locate the package in question and clarify the situation.
We apologize for any frustration this has caused and appreciate your understanding as we work together to find a resolution.