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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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This is my main problem with the company. Every time I go to order contacts I have to reach out to customer service and beg for the same discount offered to attract new customer. It's counter to what the World Wide Web enables, which is quick ordering at the right price.
The price was great (even though out of network), they managed the insurance paperwork, and the free shipping is nice. But it took a month to get my order with no proactive status updates from EZContacts, so if you need them fast buy from another company.
Have not received ordered. Nor have I received communication.
I've been purchasing my contacts here for several yeaes now and they've always been exactly what I've wanted, shipped in a very timely manner and always at a great price!
Everything was so easy to use on the website. Fast shipping also
I was placed on forever hold every time I called.
I called 1-800 Contacts 2 times, and both times my call was answered immediately, my questions answered, and I placed my order with them
I ordered two boxes (6 lenses each) for my wife of the Acuvue Oasys. She had issues with the lenses from day one. Some of the lenses were actually defective. They were torn and unusable. The ones she could use, well, lasted only about a day. Ended up contacting Johnson and Johnson who determined the entire batch was defective and sent us two lab fresh replacement boxes with no argument. Won't buy from EZ Contacts again.
I've purchased from u guys many times... and I'm very satisfied with all my glasses... my prescription was on point every time... Thank u
EZ contacts had the prescribed brand that I was looking for so I don't have to worry about the fit or comfort of a different manufactured lens. Plus I have all the benefits of online shopping including competitive pricing and awesome customer support without compromising my vision.
This was my second time ordering and I will count using them.
Wish I just would have gotten plastic polarized glasses from a different website. These worthless things are marketed as being durable but VERY EASILY get little scratches that are painfully obviously wearing the glasses in sunlight
I am in love with my glasses. I had concerns if the item was authentic if it would come in the original case and I'm happy to say I got exactly what I wanted. Authentic Glasses, it came with the proof of authenticity card, original glasses case, glass cleaning cloth and a little dust bag for the glasses. I'm in love with the product I bought because I definitely got my monies worth. Delivery was also on time and was a smooth process. I'm so happy!
I order from EZContacts every time I need eye drops. They are cheaper than other places, accept FSA/HSA and delivery if free and super fast.
I work in construction and sometimes you have to travel without notice. I ordered from the site and days later i had to go from Florida to North Carolina. When this happened i tried contacting for help with my order and offices were closed. Days later support answered but now with package in transit they told me they could help me change the address, only way was making a return. But how was i gonna make a return if i wasnt in the state?. I lost my package the airbnb owner doesn't answer. This could have been prevented.
Hi Manuel,
Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this situation must have been. Once an order is in transit, carrier policies limit our ability to change the shipping address, which is why a return was the only available option at that stage. We regret that we weren’t able to assist sooner and that this led to a lost package.
We’d like to see if there’s anything we can do to help. Please reach out to our team, and we’ll do our best to explore any possible solutions.
Frames were as advertised at the best price I could find anywhere. Could not ask for more!
(are you kidding me?, 100 characters?)
I originally ordered RB 5387 transparent frames and a few weeks later I was informed they no longer carried them. So my 2nd choice was the RB5387 green which I promptly received. Thank you.
Website is very user friendly. I've had no problems with the contacts that I have ordered. Fast shipping and competitive prices. No complaints.
My contacts were easy to order and my prescription easy to upload. Reasonable prices and delivery time. I would highly recommend EZ Contacts.
MY PRESCRIPTION CHANGED SO I CONTACTED COSTUMER SERVICE WHO TOLD ME TO RETURN THE WRONG ONE TO EXCHANGE FOR THE NEW ONE. 3 WEEKS LATER THEY CLAIM THEY DIDN'T GET IT AND JUST ASK FOR A TRACKING NUMBER WHICH I DON'T HAVE, SENT IT BACK REGULAR USPA. NOW I AM OUT A BOX OF LENS
Hi Ezra,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at [email protected]. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I ordered two pairs of sunglasses for my vacation two weeks prior. Expectation based online and in speaking with a representative was a few days to a week… plenty of time.
Reality is I received one pair and the other showed up when we were abroad. Upon returning the second pair of Ray Bans had a very agressive slant to them and therefore I won't wear them. Attempted a return but it was too late according to policy but I just want an exchange and I am fully amenable to pay the difference and shipping.
Do the right thing so I don't have to take to social media as I am a blogger and share a poor experience.
Thanks in advance,
Craig Schulz
Hi Craig,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at [email protected]. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
Contacts came quickly, price was great, truly EASY! Highly recommend!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at [email protected] so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.