Eyeglasses.comReviews 2,981

I've been a RayBan Aviator fan for decades mainly because of the tough glass lenses in them. Once I developed the need for prescription lenses I learned the hard way that RB only makes prescription lenses out of poly carbonate which seem to scratch if you even breathe on them. Now I have discovered that Eyeglasses.com will custom build RB Aviators with high quality glass prescription lenses and these are perfect! If you love your glass Raybans this is where you go once you need prescription correction.

My frame was broken. Most likely the lab they used was rushed and did not heat up the frame properly when removing the lenses. I don't suggest sending in your own frames because they cannot be replaced. Go to a place that stocks your existing frame for lens replacement.

My lenses are wrong I was told to send them back for a 50 percent refund, so I totally wasted my time and money for worthless lenses, get your glasses through an optometrist if you want them right

Only retailer that carries the frame I wanted. Sold at a sales price and delivered SO quickly and packaged in an indestructible manner. What's no to love.

I ordered glasses and after a week, I was informed by the lab that they could not make my order. I wanted prescription sunglasses but they could not make them with the lens that I ordered, nor could they add the mirror tent to them. That was the whole purpose of my order. I paid this company almost $1000.

When they could not make my order, I cancelled the order. Here we are a week later and they will not refund my money. I've had to file a dispute with my credit card company. I've called and emailed customer service every single day and they will not refund me despite the lenses never being made.

DO NOT order from this company. They are frauds and I will get a lawyer involved if AMEX is not able to rectify the issue.

I sent in a high-quality Ray Ban frame to have the sunglass lenses replaced with my new prescription. The service was on time and the lens quality was fine. But the plastic frames with the new lenses in it were badly bent, so that the fit was way too loose. I called Eyeglasses.com customer service and was put on a long hold; then their robovoice offered a call back. However, never got the call back.

Every aspect of my experience at eyeglasses.com was perfect. Michelle is a wonderful asset to your group. She helped me at every step of the way. After working with her, I cannot imagine anyone any better than she is.

I tried two different companies online for lenses... I will go back to getting better quality lenses from my doctors office and just pay more.

I ordered my glasses 11 days ago. I figured the glasses would be received within a couple of days. So when I emailed the company, I couldn't believe that I was told that it would take "months". Attached is a picture of their reply. I'm thinking I would get my glasses in "days" and they take "months". Wow!

Decided to order glasses from this website because they had the highest rating for lens quality. Frames were ok but lenses had an oily film. I have tried soap and water, glass cleaners - nothing helped. I had to send the glasses back. I HAD TO PAY FOR RETURN SHIPPING AND THEY GAVE ME REFUND ON THE FRAMES ONLY AND NOT LENSES THAT THEY HAD SCREWED UP. I am not sure if they are using bots to give themselves great reviews, but this company is awful from start to finish - low quality product, you pay to ship the product back and they do not give you your money back.

I mailed in 2 frames for lens replacement, together worth $500. I got notification when the company received them and began processing them but then had to reach out approx 5 weeks later for an update. I was told two different times over a week apart that my completed order would ship the next day and finally I received a call with the bad news that the shipment was lost by the carrier. EXCEPT, that they refused to give me any shipping details except that it was a shipment *between facilities* and that UPS lost it. I filed a BBB complaint and they tried to tell me that they normally can't issue a refund (for the lens replacement service) in cases where the shipment is lost in transit, but in my case were willing to make an exception. I received my refund in full, and yet they have continued to refuse to account for how $500 worth of my own personal property was actually "lost" -- even through a BBB complaint, they will not give me a tracking number that proves my shipment was actually lost. I'm a small business owner and no client of mine would EVER accept that their personal property was lost in shipping if I couldn't procure a tracking number as proof. Keep the contact info for the Federal Trade Commission and the Connecticut Attorney General handy.

Service is bad. I would rate lower if I could. I am over a month in getting my glasses I purchased on 4/1. The Cust service phone number is a joke. It is pathetic as no one ever answers. If you wait in the queue you are dropped on your turn as there is no mailbox. No follow up or explanation. Email almost as bad, depends if you think a week is a reasonable response time.

Maybe, once upon a time, EG.Com was reputable--but, as with all good things, they passed;
Screwed up my order--twice, charged me--twice, then refused to honor a doctor's remake--twice.
Wish it were a joke, except for the hundreds of dollars it cost me.

Had the distinct experience of a "customer-service" female go full-on "woke", in search of victimhood--
Refused anything but complete supplication.
Misandry, writ large.

One of the worst experiences I've had by anyone speaking passable english yet.

DO NOT waste your money or time with anyone connected with EG.com.

Complete filth.

Ordered replacement lens service on 12/28. After around a month with no communication from them, I reached out. They said the first lenses didn't pass inspection and they were being remade. They said it'd be another 5-7 days. 2 weeks later with no communication, I called again. This time, Stephanie told me they were canceling my order and returning my glasses. They came today - without my original lenses or the case I shipped them in. Their customer service is abysmal. They don't communicate unless you initiate and when you do they are rude, sarcastic, condescending, and uninterested. And on top of all that, they have stolen my property. Avoid this company.

Relatively new glasses frames broke. Two emails sent to customer care. After two brief pro forma "we're looking into it" email responses I called customer care repeatedly. Each time after a wait of two minutes my call was ended with a recorded response of "email us at customer care." I am stuck with new glasses that cost me $145 that are unusable.

Never answering calls and emails, аwful customer service. Advertise frames that are obsolete and no stock.

I recently ordered progressive Trivex lenses at eyeglasses.com on one of my high end Cartiers frames and had excellent results. Their pricing is very reasonable. Trivex is a new material that is a stronger, more resistant, clearer alternative to standard polycarbonate, which is one of the best materials for prescription glasses. There were few cons, Trivex is a new material, so it can be hard to find among glasses retailers. If you want Trivex, you may have to purchase it online. This means you won't get a chance to test or feel the material beforehand. I was fortunate to end up having satisfactory outcome. In another pair of frame, where I had ordered 1.74 index glasses, where I was not happy, they replaced without any extra charge with Trivex lenses. Alicia, from eyeglasses.com, Lab Operations Manager was outstanding in supporting my innumerable emails and queries

I ordered replacement lenses with minor prescription for my sunglasses on the company's website. Price was quoted and agreed on. Once my frame arrived to their store, I got an email saying that the price for the lenses will be $40 dollars more because they had to drill holes in them (drill mounting fee) - standard practice I would imagine. Felt like bait and switch. Tried to contact Eyeglasses.com by leaving voice messages, sending emails and going on their chat. I never received a response from them no matter what method of communication I used. I got the sunglasses back, with the lenses installed. I guess they did an ok job, but the whole experience doesn't make me feel like using their services again.

Additional note - I've been wearing the sunglasses with lenses made by Eyeglasses.com for the last few weeks. I can tell you that they are as clear as they come, but they do not block the sunlight as well as my other sunglasses. The reason for that most likely is that Eyeglasses.com put an anti-reflective coating on both sides of the lenses. It helps with clear vision, but works against blocking the sunlight. In fact it makes it worst. By definition, on sunglasses A/R coating is only applied to the backside of the lenses to eliminate any reflection from behind or a mirror image from the eye. I guess it was too much bother to make that distinction for Eyeglasses.com.