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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.1 stars from 2,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Paid express delivery, 6 days later there was no status. I contacted them, impossible to talk to a life person, so I chatter with a rep Sadie Clinton. She indicated falsely that I could not cancel my $625 order because it was already "sent". She also indicated that it was sent on 6 days ago but I paid regular mail. I advised her I paid express and she terminated the conversation. I contacted DHL with the number EYEGLASSES provided in my status and it said that an invoice was done but has not been sent (04/27/26). The other set of glasses I order their status indicates it is in "production" in 04/25/23. Very likely I will not accept the good if I ever get them and will contact my credit card company and just order my prescription order somewhere else. I wish someone would contact me to clarify this problem.
The frames are fine but it took a month to get them...
Excellent customer service and I love my new glasses which replaced my favorite list pair of same designer, style and color.
I ordered the silver finish, but I got black instead. Didn't want to return them a second time since I wouldn't be refunded for the lenses. I guess I will have to look like Harry Potter...
Loved the rimless options to pick from and very easy process for ordering frames and lenses. Fit great and lenses are just right. Little worried about ordering on line but won't hesitate to do it again. Thank you
Excellent quality, efficient process, good communication. Very satisfied and have ordered a backup. Thanks for the 20 percent discount. Wirecutter review was so right in their rating. Excellent experience, thanks!
Beware of your frames aren't "in stock", you may be waiting 3+ weeks for them to even ship! I'm still waiting!
I would also like to bring to your attention that when I received my order, the glasses case inside the box was broken. I can't imagine how that happened because the box on the outside was perfectly fine. I did pay promptly for my order and felt the price was ok for the glasses I received. I also felt like I should have received a good case, and in fact, the case that belongs to these glasses. That is my only regret so far. I have not had time to wear the glasses due to I have not been at my home in FL a lot but will get a chance to this week. I also thought the glasses were a little more cat eye shaped than the pair I received.
If you've got 2 months of time to waste on a 10 dollar pair of glasses then be my guest. The customer service is non existent. The communication is non existent. The opportunity cost is just not there. The fact that I was able to order and receive multiple pairs of glasses and sunglasses from several different companies in several different countries in a tenth of the time it took to get these is outrageous. Do NOT do it!
Glass did not have proper power. Progressives did not work. Had my eye doctor confirm. Will need to have these redone. Apparently, this is common with mail in services.
We received the glasses once prescription was corrected and what i needed thank you
It took way ro long to get my daughters glass. Guess I didn't know what to expect buying online. They also arrived about 4 days after they said they were delivered.
Eyeglasses.com made me some great lenses for my krewe frames. The polarization is amazing, recommend!
I received partial order. I ordered 4 pairs of eyeglasses. The glasses are beautiful. I will be waiting for the
Getting lenses replaced at eyeglass.com was fast and efficient. The very high quality lenses I got were half the price quoted to me at my local eyeglasses store. Won't hesitate to use eyeglasses.com again.
DO NOT order from these jokes! Frames broke in less than a month and they said due to wear and tear… two weeks of that was shipping! And Stefanie Rodrigues has to be the WORST customer representative I've ever encountered! Absolutely terrible service and NO resolution! Sincerely, single mom of 3 who you ripped off!
Great glasses, super cool.
Very quick delivery. Awesome service!
I'm pleased with my new prescription sunglasses. The only thing was that the lenses are not as dark as I expected them to be. But I am happy with them and will use eyeglasses.Com for future purchases.
Excellent service, perfect glasses per my order. Custom lenses made of optical glass and progressive prescription. FAST turn around, relieved 1st order in only 9 days! From NY to TX. Telephoned first order and both times I phoned the service was polite and helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members