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Eyeglasses.comReviews 2,977

4.5

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Eyeglasses.com Reviews Summary

Eyeglasses.com has a rating of 4.5 stars from 2,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 4th among Eyeglasses sites.

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Michigan
1 review
0 helpful votes
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Fast eyes
January 18, 2024

Really easy to work with and fast delivery! I recommend this company and would have no problem using them again.

Date of experience: January 17, 2024
Arizona
1 review
0 helpful votes
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Fast service and quality work.
January 15, 2024

My order was processed quickly, and the quality of the work was excellent.

Date of experience: January 15, 2024
Colorado
1 review
0 helpful votes
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Fantastic!
January 11, 2024

While the glasses took a while to come because of the busy holiday shipping season, when they came, I was very excited. I had found an inexpensive way to replace my favorite glasses frame. The eyeglass store I usually go to was able to quickly take the lenses from the broken pair and put them in the new pair. Communication and follow-up has been good from this company. I'll be a repeat customer in the future.

Date of experience: January 11, 2024
Guyana
1 review
0 helpful votes
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Great service and great eyeglasses
December 30, 2023

The website was easy to navigate and easy to use. The delivery could have been faster but the shipping updates were appreciated. In general, it was a very good purchasing experience for me.

Date of experience: December 30, 2023
Maryland
1 review
0 helpful votes
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Always prompt!
December 28, 2023

Always very accommodating their customers for the right choice in eyewear!

Date of experience: December 28, 2023
Virginia
1 review
0 helpful votes
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Great customer service
December 23, 2023

The specific pair of eyeglasses I ordered were not going to be available for several weeks, so eyeglasses.com sent two pair of the same manufacturer -- one in a slightly different color and one in a slightly larger size. I decided that the slightly larger size pair worked well for me and sent back the slightly different color pair. No questions. No issues. No trouble. That kind of personal service will keep me coming back to eyeglasses.com in the future, not to mention the excellent selection and prices for their frames.

Date of experience: December 23, 2023
Washington
1 review
0 helpful votes
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NEVER HAD LENS REPLACED, THOUGHT I WOULD GIVE IT A SHOT,

A QUICK NOTE
AT A BRICK AND MOTOR STORE, THEY STEER YOU TO FRAMES, EXPENSIVE, THEN THE ADDONS FOR THE LENS, (scratch resistant etc)BY THE TIME YOU WALK OUT YOUR UP TO 800 OR MORE. IN DALLAS TX I WAS UP TO 1100, I SAID NO THANKS, WENT TO COSTCO GOT A PAIR FOR 200. I WAS HAPPY UNTIL I DID THIS.

GO TO EBAY, OR FRAMESSDIRECT.COM GET A QUALITY FRAME AT 1/3 TO 1/2.

I THEN SENT IN THE FRAME AND PERSCRIPTION TO THEM

MY RESULTS DOING THIS...
THE GLASSES I ENDED UP WITH, SO MUCH BETTER THAN WHAT I HAVE GOTTEN OVER THE YEARS.

THE LENS ARE FAR BETTER THAN ANYTHING I HAVE EVER HAD SINCE I STARTED WEARING GLASSES. JUST SO IMPRESSED. HAD TO WRITE THIS REVIEW.

THERE IS ALWAYS A 15% DISCOUNT, IF YOU DON'T SEE IT, CALL OR EMAIL THEM.

COMPANIES THAT MAKE LENS ARE NOT ALL CREATED EQUAL

YOUR GLASSES ARE ONLY AS GOOD AS THE QUALITY OF THE LENS.

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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Refective
December 19, 2023

Can't use them can't see out of them they reflect everything behind the lens

Date of experience: December 18, 2023
California
1 review
0 helpful votes
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Very very slow service
December 17, 2023

I am in the process of returning my frames that I had sent to me so I can try them on. The purchase date was 11/5, they didn't even ship out the frames until 11/15. I finally received them on 11/20. Submitted the return within a week of getting them. I finally got confirmation that they received my return on 12/5 and I still have yet to receive my refund, and it is now 12/17. I'm not going to shop here again. It's just too slow and there's so many other online retailers that have faster service

Date of experience: December 17, 2023
Maryland
2 reviews
0 helpful votes
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I bought replacement lenses. The options are confusing especially on sunglasses. But the quality and price were great. But plan on 2 weeks to get your glasses back, even if your prescription is simple.

Date of experience: December 13, 2023
Arizona
1 review
0 helpful votes
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Excellent!
November 26, 2023

Got progressives done in frames I already owned. Way cheaper than anywhere else and I received quality lenses. Very happy with this purchase.

Date of experience: November 26, 2023
New Jersey
1 review
0 helpful votes
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Missing eyeglasses frame.
November 25, 2023

I am still waiting for my missing eyeglasses frame. I was told many times that someone will get back to me but no one called me back. I had been an eyeglasses.com loyal customer for many years. This last experience is very disappointing.

Date of experience: November 25, 2023
Wisconsin
1 review
0 helpful votes
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Well done drill mounts
October 30, 2023

Good job on doing my drill mount lenses, nice and tight position of holes. They did not return old lenses, which I would have liked to keep as lens shape models however, even though I enclosed a note asking for them to be returned.

Date of experience: October 30, 2023
Virginia
1 review
0 helpful votes
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Reception of eyeglasses.
October 23, 2023

Quick receipt of order. Satisfied with product. Fit well and good correction.

Date of experience: October 23, 2023
Indiana
1 review
0 helpful votes
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My new prescription eyeglasses
October 23, 2023

I looked and looked at frames trying to decide, but I knew I wanted to get my new glasses with eyeglasses.com I bought prescription sunglasses a few years ago and love them.
My new prescription eyeglasses are perfect, I love them.
I intend to have my old eyeglasses lenses replaced by eyeglasses.com soon.
Thank you for offering this service and making the glasses perfect!

Date of experience: October 23, 2023
Alabama
1 review
0 helpful votes
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Easy to reorder a second pair
October 22, 2023

I love my glasses from eyeglasses.com so much that I ordered a second pair and they still had them for the same price, 3 years later!

Date of experience: October 22, 2023
South Carolina
2 reviews
0 helpful votes
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2 out of 3
October 18, 2023

I received 2 of the 3 frames I ordered to try on. I called and a CS rep told me the 3rd was no longer available in the color I ordered but they were available in black so I received those at a later date and was informed by the CS rep that the 30 days would start when I received the last frame in my order. I have returned all 3 opting for a bit smaller frame "Life I Good" Krissa. Looking forward to receiving them soon!

Date of experience: October 18, 2023
Oregon
1 review
0 helpful votes
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Wrong scrip / laughed at / lied to
October 12, 2023

I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again.

There's a reason they don't allow you to leave reviews on their website.

Date of experience: October 12, 2023
Tennessee
1 review
1 helpful vote
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Cancelled order
October 6, 2023

There is a discrepancy between the "Trial policy" described by your customer service representatives and your written return policy. It should be easy enough to add verbiage to your written statement regarding 30 days from date of shipment to clarify a grace period up to the date the last pair ship associated with the one order. I'd still like to try the Dolomiti but I didn't want to be on the hook for the $500 amount of the other frames on that order.

Thoughts?

Yours,

Paul Aviles

Date of experience: October 6, 2023
Massachusetts
1 review
0 helpful votes
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Easier than expected
October 2, 2023

I'm a first time eyeglasses wearer. The whole experience filling my prescription went much easier than expected. They were able to use frames which I already owned and placed my new lenses in very short order and the cost was substantially less than expected. I also received great customer service when I need to speak directly to the company.

Date of experience: October 2, 2023