Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Eyeglasses.com has a rating of 4.5 stars from 2,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 4th among Eyeglasses sites.
We monitor reviews for authenticity
My order was processed quickly, and the quality of the work was excellent.
While the glasses took a while to come because of the busy holiday shipping season, when they came, I was very excited. I had found an inexpensive way to replace my favorite glasses frame. The eyeglass store I usually go to was able to quickly take the lenses from the broken pair and put them in the new pair. Communication and follow-up has been good from this company. I'll be a repeat customer in the future.
The website was easy to navigate and easy to use. The delivery could have been faster but the shipping updates were appreciated. In general, it was a very good purchasing experience for me.
Always very accommodating their customers for the right choice in eyewear!
The specific pair of eyeglasses I ordered were not going to be available for several weeks, so eyeglasses.com sent two pair of the same manufacturer -- one in a slightly different color and one in a slightly larger size. I decided that the slightly larger size pair worked well for me and sent back the slightly different color pair. No questions. No issues. No trouble. That kind of personal service will keep me coming back to eyeglasses.com in the future, not to mention the excellent selection and prices for their frames.
NEVER HAD LENS REPLACED, THOUGHT I WOULD GIVE IT A SHOT,
A QUICK NOTE
AT A BRICK AND MOTOR STORE, THEY STEER YOU TO FRAMES, EXPENSIVE, THEN THE ADDONS FOR THE LENS, (scratch resistant etc)BY THE TIME YOU WALK OUT YOUR UP TO 800 OR MORE. IN DALLAS TX I WAS UP TO 1100, I SAID NO THANKS, WENT TO COSTCO GOT A PAIR FOR 200. I WAS HAPPY UNTIL I DID THIS.
GO TO EBAY, OR FRAMESSDIRECT.COM GET A QUALITY FRAME AT 1/3 TO 1/2.
I THEN SENT IN THE FRAME AND PERSCRIPTION TO THEM
MY RESULTS DOING THIS...
THE GLASSES I ENDED UP WITH, SO MUCH BETTER THAN WHAT I HAVE GOTTEN OVER THE YEARS.
THE LENS ARE FAR BETTER THAN ANYTHING I HAVE EVER HAD SINCE I STARTED WEARING GLASSES. JUST SO IMPRESSED. HAD TO WRITE THIS REVIEW.
THERE IS ALWAYS A 15% DISCOUNT, IF YOU DON'T SEE IT, CALL OR EMAIL THEM.
COMPANIES THAT MAKE LENS ARE NOT ALL CREATED EQUAL
YOUR GLASSES ARE ONLY AS GOOD AS THE QUALITY OF THE LENS.
I am in the process of returning my frames that I had sent to me so I can try them on. The purchase date was 11/5, they didn't even ship out the frames until 11/15. I finally received them on 11/20. Submitted the return within a week of getting them. I finally got confirmation that they received my return on 12/5 and I still have yet to receive my refund, and it is now 12/17. I'm not going to shop here again. It's just too slow and there's so many other online retailers that have faster service
I bought replacement lenses. The options are confusing especially on sunglasses. But the quality and price were great. But plan on 2 weeks to get your glasses back, even if your prescription is simple.
Got progressives done in frames I already owned. Way cheaper than anywhere else and I received quality lenses. Very happy with this purchase.
I am still waiting for my missing eyeglasses frame. I was told many times that someone will get back to me but no one called me back. I had been an eyeglasses.com loyal customer for many years. This last experience is very disappointing.
Good job on doing my drill mount lenses, nice and tight position of holes. They did not return old lenses, which I would have liked to keep as lens shape models however, even though I enclosed a note asking for them to be returned.
Quick receipt of order. Satisfied with product. Fit well and good correction.
I looked and looked at frames trying to decide, but I knew I wanted to get my new glasses with eyeglasses.com I bought prescription sunglasses a few years ago and love them.
My new prescription eyeglasses are perfect, I love them.
I intend to have my old eyeglasses lenses replaced by eyeglasses.com soon.
Thank you for offering this service and making the glasses perfect!
I love my glasses from eyeglasses.com so much that I ordered a second pair and they still had them for the same price, 3 years later!
I received 2 of the 3 frames I ordered to try on. I called and a CS rep told me the 3rd was no longer available in the color I ordered but they were available in black so I received those at a later date and was informed by the CS rep that the 30 days would start when I received the last frame in my order. I have returned all 3 opting for a bit smaller frame "Life I Good" Krissa. Looking forward to receiving them soon!
I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again.
There's a reason they don't allow you to leave reviews on their website.
There is a discrepancy between the "Trial policy" described by your customer service representatives and your written return policy. It should be easy enough to add verbiage to your written statement regarding 30 days from date of shipment to clarify a grace period up to the date the last pair ship associated with the one order. I'd still like to try the Dolomiti but I didn't want to be on the hook for the $500 amount of the other frames on that order.
Thoughts?
Yours,
Paul Aviles
I'm a first time eyeglasses wearer. The whole experience filling my prescription went much easier than expected. They were able to use frames which I already owned and placed my new lenses in very short order and the cost was substantially less than expected. I also received great customer service when I need to speak directly to the company.
Answer: If you have a significant correction like me their quality is poor! Go somewhere you can trust will have quality control and customer service to help if your lenses don't actually correct your vision.
Answer: They are legit; I've used them several times over the past decade.
Answer: Less than 2 weeks in my experience, which involved sending in my existing Ray Ban frame to have the new prescription lens installed.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account