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Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.1 stars from 2,981 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention quick delivery and several years. Eyeglasses.com ranks 5th among Eyeglasses sites.
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Perfect glasses as always: the right frames, the right size, the right Rx. Fast delivery; reasonably priced. Customer service extremely helpfully cleared up a confusion in the order that I myself had missed. Thank you!
I've been waiting for over a month for my new glasses.
The glasses are durable and perfect for the kids. Eyeglasses.com has good collection of kids glasses and easy to purchase.
Eyeglasses.com Review - --- Terrible Company 😡 " Unprofessional "
My experience with this company's return process has been completely unacceptable. Despite returning my item over a month ago, I have still not received my refund. The company repeatedly delayed the process and provided misinformation regarding the timeline. Adding to the frustration, the company requires customers to pay for their own return shipping, which is an uncommon and **unbelievable** practice for an online business. They also failed to specify exactly what would be refunded in their instructions in the original "Email". Their lack of communication and transparency ultimately forced me to file a dispute to help get my money back This is a poor way to conduct business. A company that boasts about its return policy should honor it in a timely and honest manner.
I was excited to find the same frames I tried on at the optometrist office at a third of the price! A little bummed there wasn't any AR coating on the lenses, but that may have been my fault.
The initial glasses sent were the wrong prescription. These were returned. The second prescription is off also. Close enough unfortunately this isn't the first time this has happened with eyeglasses.com.
Best glass trifocals
Cable earpieces are excellent
Perfect sizing
Quick, professional workmanship
Have been buying these for years
Good service, quick delivery, great product - my second pair. The selection here is very good AND they offer clip-ons for my glasses!
Super easy finding what I was looking for and quick checkout, and fast delivery. I highly recommend shopping for glasses here!
So so. All the email "updates" were the same. The didn't give me any new information on the progress of my order.
Fast ordering, good customer service. Product came as expected
Quick delivery. Had to pay for return shipping of 1 pair of glasses. Still have not received my refund. But they said 10 - 14 days. I'll contact soon if not received.
I would rate my experience 2-stars if not for he quality of the glasses. The time for my order to be completed took longer than expected- over a month. The lack of communication on the part of the company is poor. After 3 weeks of waiting, I called customer service to inquire about the status of my order and they informed me the frames were out of stock and that's why my order had not yet been processed. It would have been nice for them to reach out and let me know. I regret having paid the rush order free because I still had to wait so long to receive the glasses. I truly believe my phone call prompted them to push my order through because the next day, I received an email stating my order was being processed. I record the glasses 8 days later.
Have been purchasing from eyeglasses.com for a few years, the lenses they use are better than any other online eyeglass shop!
Reasonably priced, straightforward online ordering, communication received when the item was shipped along with tracking. The item was received in good condition and I'm pleased with the order.
Glasses are excellent. No problem with that. There was almost a month delay however. No explanation for that.
Good experience.Just a pain in the butt filling out this review. I had to verify I wasn't a robot five times. I also had to type at least 50 characters for this review.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members