On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Eyeglasses.com Reviews Summary
Eyeglasses.com has a rating of 4.5 stars from 2,977 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 4th among Eyeglasses sites.
Instant Feedback
We monitor reviews for authenticity
Overall, it's been a good experience; however, there is a bit of peeling taking place on both arms of the glasses. I purchased some arm sleeves to help with the problem.
As much as my prescription eyeglass frames and lenses cost, it was a great experience (after cataract surgery and a 20/20 vision exam) to find this company to replace my Kate Spade lenses with a 1.5 correction. The readers arrived quickly and all correspondence was professional. Would definitely recommend.
Very easy experience. I picked the frames first, then went online to choose my lens from eyeglasses.com. Prescription and PD typed in, printed label to send the frames, and I am so happy with the results.
Received my glasses, new lenses in my own frames, they are perfect! Thank you, will order again.
I can't read out of either set of lenses which is what I need. I am returning them.
Just received my glasses back after having replacement lenses installed. Very Happy with the results as they are better than the originals. And at a lower price than the eye clinic wanted for replacement lenses.
Was able to order a duplicate set of glasses without a problem. Would have appreciated receiving a discount that was offered earlier, but had expired because I wanted to try the glasses for a while before ordering a second pair.
These people are extremely slow
These people are extremely slow. I ordered my glasses 8/25. I checked in for an update on 8/30 to see if they have started on processing. I was told they have to wait until next week and then they will get started on my lens. So basically theboption to rush is BS. They don't keep you in the loop at all and pretty sure it is going to be a good month before i get my glasses.
Date of experience: August 30,2023
The order took quite awhile to get here and my glasses don't have an anti-reflective coating on them. An oversight on my part for not seeing that this did not come standard and I had to upgrade but honestly why would anyone not want this. I am disappointed on how this look now because if that.
I ordered a pair of Made in USA frames that took many weeks to arrive. Eyeglasses.com should buy ahead and keep these frames in stock to provide a better experience to its customers.
The glasses were everything we expected and more. A big thank you to Eyeglasses.com for helping us throughout this process. Will be ordering again soon.
Been doing lenses and frames with Eyeglasses.com for maybe 8-10 years now. No sales pressure that you get at the optometrist office. Large selection of frames. Lenses are top shelf, my vision is very good.
My glasses came quickly and are just as ordered. I will order again!
I received the wrong Rx and returned glasses for a correction and speedy turnaround.
I like that they will replace the lenses on my existing frames. However the website can be confusing regarding tinting and other options. The shipping instructions are also vague. There is no way to get clarification while on the website. But eyeglasses.com has saved me a lot of money. And I am generally happy with the quality.
I ordered--for the third time--the exact same frames: Dolimiti RC2/C. The old ones had broken after years of service, the nosepad and attachment for it came off, and Eyeglasses.om got me new ones in two days! They fit great and they look great! Thank you!
I have found eyeglasses.com to be horrible. Purchased two pair of glasses, regular and sunglasses, both with progressives. The regular glasses took 3 weeks to receive. When received I need to wear my old glasses as I couldn't see well with these glasses. My eyes look out through the very top of the lenses may be the reason.
The sunglasses have yet to arrive. It's been a month so for whoever thinks online ordering is quick, forget about it. It's been a month since ordering. When contacting customer service only said it was processing and they will let me know when they ship. Ughhh for lack of information.
I recieved my order but returned it last week as unsatisfactory. I am waiting to get the situation resolved. Bifocal lenses were too high.
It was a easy process. Glad I decided to go with eyeglasses.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account